Cisco 7941G Administration Guide - Page 246

Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting (continued) Problem Solution Lighted buttons on the first Cisco Verify that the Cisco Unified IP Phone Expansion Module 7914 Unified IP Phone Expansion Module is configured in Cisco Unified Communications Manager. 7914 are all red. Lighted buttons on the second Cisco Verify that the Cisco Unified IP Phone Expansion Module 7914 Unified IP Phone Expansion Module is configured in Cisco Unified Communications Manager. 7914 are all amber. Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-18 • Performing a Factory Reset, page 9-19 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation. 9-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01