HP 418800-B21 HP StorageWorks Replication Solutions Manager 4.0.1 user guide ( - Page 45

le name extension is missing

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5. Click OK. Browser window is blank Problem The replication manager GUI is blank (gray) in the browser window. Explanation / resolution This can be caused by browsing away from, and back to, the replication manager. To display the GUI: 1. While viewing the blank browser window, press and hold the CTRL key then click the browser refresh button. The replication manager logon window opens. 2. Log on to the replication manager. 3. The replication manager GUI appears. Database file name extension is missing Problem When viewing an exported copy of the replication manager database on the management server (that is a Windows computer), the file name may appear to be missing the .XML extension. Explanation / resolution When a copy is created, the file name is automatically assigned in the following format: CADATA_timestamp.export.xml When viewing files on a Windows computer, the file name may appear as: CADATA_timestamp.export This can occur when the Window is set to hide known file name extensions. To resolve this issue: 1. In the window, select Tools > Folder Options. The Folder Options window opens. 2. Select the View tab. 3. Under Files and Folders, clear the item Hide extensions for known file types. 4. Click OK. File name extensions are displayed in the window. Documents are not visible when selected Problem Documents are not visible when selected from the Help menu. Explanation / resolution This can happen when the document's File Download window opens behind the replication manager window. This only occurs when running the replication manager in an application mode on the management server desktop. To make the document's File Download window visible, select it from the Taskbar or minimize the replication manager window. Enabling failsafe on unavailable member in a managed set fails Problem Attempting to enable failsafe on unavailable member for a managed set of DR groups fails. The replication manager logs the message: Not available:: ERROR: failsafe() not available in current state HP StorageWorks Replication Solutions Manager 4.0.1 45

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5.
Click
OK
.
Browser window is blank
Problem
The replication manager GUI is blank (gray) in the browser window.
Explanation / resolution
This can be caused by browsing away from, and back to, the replication manager.
To display the GUI:
1.
While viewing the blank browser window, press and hold the
CTRL
key then click the browser
refresh button. The replication manager logon window opens.
2.
Log on to the replication manager.
3.
The replication manager GUI appears.
Database
fi
le name extension is missing
Problem
When viewing an exported copy of the replication manager database on the management server (that is
a Windows computer), the
fi
le name may appear to be missing the .XML extension.
Explanation / resolution
When a copy is created, the
fi
le name is automatically assigned in the following format:
CADATA_timestamp.export.xml
When viewing
fi
les on a Windows computer, the
fi
le name may appear as:
CADATA_timestamp.export
This can occur when the Window is set to hide known
fi
le name extensions.
To resolve this issue:
1.
In the window, select
Tools > Folder Options
. The Folder Options window opens.
2.
Select the
View
tab.
3.
Under Files and Folders, clear the item
Hide extensions for known
fi
le types
.
4.
Click
OK
. File name extensions are displayed in the window.
Documents are not visible when selected
Problem
Documents are not visible when selected from the Help menu.
Explanation / resolution
This can happen when the document’s File Download window opens behind the replication manager
window. This only occurs when running the replication manager in an application mode on the
management server desktop.
To make the document’s File Download window visible, select it from the Taskbar or minimize the
replication manager window.
Enabling failsafe on unavailable member in a managed set fails
Problem
Attempting to enable failsafe on unavailable member for a managed set of DR groups fails. The
replication manager logs the message:
Not available::
ERROR: failsafe() not available in current state
HP StorageWorks Replication Solutions Manager 4.0.1
45