HP fraud hotline
...............................................................................................................
207
Print cartridge storage
.....................................................................................................
207
Print cartridge life expectancy
..........................................................................................
208
Check the print cartridge life
............................................................................................
208
On the MFP control panel
...............................................................................
208
In the embedded Web server
..........................................................................
208
Through HP Easy Printer Care software
.........................................................
208
Through HP Web Jetadmin
.............................................................................
208
15
Maintenance
Replace supplies
..............................................................................................................................
210
Locate supplies
................................................................................................................
210
Supply replacement guidelines
........................................................................................
210
Approximate replacement intervals for supplies
..............................................................
210
Change print cartridges
...................................................................................................
211
Clean the MFP
.................................................................................................................................
212
Clean the outside of the MFP
..........................................................................................
212
Clean the touchscreen
.....................................................................................................
212
Clean the scanner glass
..................................................................................................
212
Cleaning the ADF delivery system
...................................................................................
213
Clean the ADF delivery system
.......................................................................
213
Clean the ADF rollers
......................................................................................
214
Clean the mylar strip
........................................................................................................
217
ADF maintenance kit
........................................................................................................................
219
Calibrate the scanner
.......................................................................................................................
220
16
Problem solving
Solving general problems
.................................................................................................................
222
Troubleshooting checklist
................................................................................................
222
Determining MFP problems
..............................................................................................................
224
Control-panel message types
...........................................................................................................
225
Control-panel messages
..................................................................................................................
226
Jams
.................................................................................................................................................
239
Jam recovery
...................................................................................................................
240
Clear jams behind the right covers
..................................................................................
241
Clear jams in tray 1
..........................................................................................................
246
Clear jams in tray 2, 3, or 4
..............................................................................................
246
Clear jams in the stapler/stacker
.....................................................................................
248
Clear staple jams
.............................................................................................................
249
Clear jams in the 3-bin mailbox
.......................................................................................
250
Clear jams in the output accessory bridge
.......................................................................
253
Clear jams in the ADF
......................................................................................................
254
Media-handling problems
.................................................................................................................
256
Printer feeds multiple sheets
...........................................................................................
256
Printer feeds incorrect page size
.....................................................................................
256
Printer pulls from incorrect tray
........................................................................................
256
Media does not feed automatically
..................................................................................
257
Media does not feed from tray 2, 3, or 4
..........................................................................
257
Transparencies or glossy paper will not feed
..................................................................
258
Envelopes jam or will not feed in the MFP
.......................................................................
258
x
ENWW