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HP Color LaserJet CM4730 HP Color LaserJet CM4730 MFP - User Guide - Page 238

Solving general problems, Troubleshooting checklist - mfp driver mac

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Solving general problems If the MFP is not responding properly, complete the steps in the following checklist, in order. If the MFP does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. Make sure the MFP Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on. c. Check the power source by plugging the MFP directly into the wall or into a different outlet. d. If none of these measures restores power, contact HP Customer Care. 2. Check the cabling. a. Check the cable connection between the MFP and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve network connectivity problems. 3. Ensure that the print media that you are using meets specifications. 4. Print a configuration page (see Information pages. If the MFP is connected to a network, an HP Jetdirect page also prints.) a. If the pages do not print, check that at least one tray contains print media. b. If the page jams in the MFP, see Jams. 5. If the configuration page prints, check the following items. a. If the page prints correctly, then the MFP hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. b. If the page does not print correctly, the problem is with the MFP hardware. Contact HP Customer Care. 6. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double click HP Color LaserJet CM4730 MFP. -or- Mac OS X: Open Print Center, (or Printer Setup Utility for Mac OS X v. 10.3), and double-click the line for the HP Color LaserJet CM4730 MFP. 7. Verify that you have installed the HP Color LaserJet CM4730 MFP series printer driver. Check the program to make sure that you are using an HP Color LaserJet CM4730 MFP series printer driver. 222 Chapter 16 Problem solving ENWW

Section	Page
Product basics	17
Product comparison	18
HP Color LaserJet CM4730 MFP	18
HP Color LaserJet CM4730f MFP	18
HP Color LaserJet CM4730fsk MFP	19
HP Color LaserJet CM4730fm MFP	19
Product features	21
Product walkaround	25
Front view	25
Back view	26
Interface ports	27
Serial number and model number location	27
Control panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	36
Default Options for Originals	36
Image adjustment	37
Default Copy Options	38
Default Fax Options	39
Default E-mail Options	40
Default Send to Folder Options	41
Default Print Options	42
Time/Scheduling menu	43
Management menu	45
Initial Setup menu	47
Networking and I/O	47
Fax Setup	55
E-mail Setup	58
Send Setup menu	58
Device Behavior menu	59
Print Quality menu	64
Troubleshooting menu	66
Resets menu	70
Service menu	71
Software for Windows	73
Supported Windows versions	74
Install the printing-system software	75
Install Windows printing-system software for direct connections (USB or parallel)	75
Install Windows printing-system software for networks	75
Use Windows-sharing on a network	76
Install the software after the parallel or USB cable has been connected	76
Supported printer drivers	78
Remove software for Windows	79
Select the correct printer driver	80
Universal printer drivers	80
Driver Autoconfiguration	80
Automatic Configuration	81
Priority for print settings	82
Open the printer drivers	83
Software for Macintosh	85
Software for Macintosh computers	86
Remove software from Macintosh operating systems	87
Software for other operating systems	89
HP Web Jetadmin	90
UNIX	91
Connectivity	93
Parallel connection	94
USB connection	95
Auxiliary connection	96
Network configuration	97
Configure TCP/IPv4 parameters	97
Change the IP address	97
Set the subnet mask	98
Set the default gateway	98
Configure TCP/IPv6 parameters	99
Disable network protocols (optional)	99
Disable IPX/SPX	99
Disable AppleTalk	100
Disable DLC/LLC	100
HP Jetdirect EIO print servers	100
Network utilities	101
HP Web Jetadmin	101
Embedded Web server	101
HP Easy Printer Care software	102
Other components and utilities	102
Paper and print media	103
Understand paper and print media use	104
Supported paper and print media sizes	105
Custom paper sizes	107
Special paper or print media guidelines	108
Load paper and print media	109
Load tray 1	109
Load trays 2, 3, or 4	110
Load standard-sized media into tray 2, 3, or 4	110
Loading undetectable standard-sized media into tray 2, 3, and 4	112
Load custom-size media into tray 2	113
Configure trays	114
Configure a tray when loading paper	114
Configure a tray to match print job settings	114
Configure a tray by using the Supplies Status menu	115
Automatic media type sensing (auto sense mode)	115
Tray 1 sensing	115
Tray 2–4 sensing	116
Select the media by source, type, or size	116
Source	116
Type and Size	116
Select the output bin	117
Standard output bins	117
3-bin mailbox output bins	117
Select an output location	118
Configure the 3-bin mailbox	118
Configure the printer driver to recognize the 3-bin mailbox in Windows	118
Configure the printer driver to recognize the 3-bin mailbox in Macintosh	119
Select the 3-bin mailbox operating mode at the control panel	119
Select the 3-bin mailbox operating mode in the printer driver	119
Select the operating mode in the printer driver (Mac OS X)	120
Use product features	121
Economy settings	122
Sleep and wake	122
Job storage features	123
Gain access to the job storage features	123
Use the proof and hold feature	124
Create a proof and hold job	124
Print the remaining copies of a proof and hold job	124
Delete a proof and hold job	124
Use the personal job feature	125
Create a personal job	125
Print a personal job	125
Delete a personal job	125
Use the QuickCopy feature	126
Create a QuickCopy job	126
Print additional copies of a QuickCopy job	126
Delete a QuickCopy job	126
Use the stored job feature	127
Create a stored copy job	127
Create a stored print job	127
Print a stored job	127
Delete a stored job	128
Print tasks	129
Media type and tray loading	130
Windows printer-driver features	132
Create and use printing shortcuts in Windows	132
Set a custom paper size	132
Use different paper and print covers	132
Print a blank first page	133
Use watermarks	133
Resize documents	133
Print multiple pages on one sheet of paper in Windows	134
Print on both sides of the page (duplex printing)	135
Automatic two-sided (duplex) printing	135
Enable or disable automatic two-sided printing from the control panel	136
Enable or disable automatic two-sided printing in the printer driver	136
Enable or disable automatic two-sided printing in the Windows printer driver	137
Layout options for printing on both sides	137
Options for binding two-sided printing jobs	137
Printing booklets	138
Manual two-sided (duplex) printing	138
Layout options for printing on both sides	138
Create booklets	139
Set the stapling options	139
Select the stapler in the printer driver	139
Configure the printer driver to recognize the optional stapler stacker	140
Setting the color options	140
Use the Services tab	141
Using the HP Digital Imaging Options dialog box	141
Macintosh printer-driver features	142
Create and use printing shortcuts in Macintosh	142
Resize documents or print on a custom paper size	142
Print a cover page	142
Use watermarks	143
Print multiple pages on one sheet of paper in Macintosh	143
Print on both sides of the page (duplex printing)	143
Automatic duplex printing	143
Enable or disable automatic two-sided printing from the control panel	145
Enable or disable automatic two-sided printing in the Macintosh printer driver	146
Layout options for printing on both sides	146
Options for binding two-sided printing jobs	147
Manual duplex printing	147
Set the stapling options	147
Select the stapler in the printer driver	147
Configure the printer driver to recognize the optional stapler/stacker	147
Set the color options	148
Use the Services menu	148
Staple documents	149
Set the stapler at the control panel for printed jobs	149
Set the stapler at the control panel for all copy jobs	149
Set the stapler at the control panel for a single copy job	150
Configure the device to stop or continue when the staple cartridge is empty	150
Load staples	150
Cancel a print job	152
Stop the current print job from the control panel	152
Stop the current print job from the software program	152
Using color	153
HP ImageREt 3600	154
Restrict color use	155
Restrict color printing	155
Restrict color copying	155
Paper selection	156
Color options	157
sRGB	158
Print in four colors — CMYK	159
CMYK ink set emulation (PostScript only)	160
Color matching	161
PANTONE® color matching	161
Sample book color matching	161
Printing color samples	162
Manage printer color options on Windows computers	163
Print in grayscale	163
Setting the color options in Windows	163
RGB Color (Color Themes)	163
Automatic or manual color adjustment	164
Manual color options	164
Manage printer color options on Macintosh computers	166
Print Color as Gray	166
Setting the color options in Macintosh	166
Advanced color options for text, graphics, and photographs	166
Halftone options	166
Neutral Grays	167
RGB Color	167
Edge Control	167
Copy	169
Use the Copy screen	170
Set the default copy options	171
Basic copy instructions	172
Copy from the scanner glass	172
Copy from the document feeder	172
Adjust the copy settings	173
Copy two-sided documents	174
Copying two-sided documents manually	174
Copy two-sided documents automatically	174
Copy mixed-size originals	176
Change the copy-collation setting	177
Copy photos and books	178
Combine copy jobs by using Job Build	179
Cancel a copy job	180
Scan and send to e-mail	181
Configure e-mail settings	182
Supported protocols	182
Configure e-mail server settings	182
Use the Send E-mail screen	184
Perform basic e-mail functions	185
Load documents	185
Send documents	185
Send a document	185
Use the auto-complete function	186
Use the address book	187
Create a recipient list	187
Use the local address book	187
Add e-mail addresses to the local address book	188
Delete e-mail addresses from the local address book	188
Change e-mail settings for the current job	189
Scan to a folder	190
Scan to a workflow destination	191
Fax	193
Analog fax	194
Connect the fax accessory to a phone line	194
Configure and use the fax features	195
Digital fax	196
Manage the MFP	197
Information pages	198
Embedded Web server	200
Open the embedded Web server	200
Information tab	201
Settings tab	201
Digital Sending tab	202
Networking tab	202
Other links	202
HP Easy Printer Care software	204
Supported operating systems	204
Open HP Easy Printer Care software	204
HP Easy Printer Care software sections	204
HP Web Jetadmin software	206
HP Printer Utility for Macintosh	207
Open the HP Printer Utility	207
Print a cleaning page	207
Print a configuration page	207
View supplies status	208
Order supplies online and use other support features	208
Upload a file to the printer	208
Update the firmware	209
Activate the two-sided printing (duplexing) mode	209
Lock or unlock printer storage devices	209
Save or print stored jobs	209
Configure trays	210
Change network settings	210
Open the embedded Web server	210
Set up e-mail alerts	211
Security features	212
Secure the embedded Web server	212
Foreign Interface Harness (FIH)	212
Requirements	212
Use the FIH	212
Enable the FIH portal	212
Disable the FIH portal	213
Secure Disk Erase	213
Data affected	214
Gain access to Secure Disk Erase	214
Additional Information	214
DSS authentication	214
Lock the control-panel menus	214
Set the real-time clock	215
Set the date format	215
Set the date	215
Set the time format	215
Set the time	215
Configure alerts	217
Upgrade the firmware	218
Determine the current firmware version	218
Download new firmware from the HP Web site	218
Transfer the new firmware to the MFP	218
Use FTP to upload the firmware through a browser	218
Use FTP to upgrade the firmware on a network connection	219
Use HP Web Jetadmin to upgrade the firmware	220
Use MS-DOS commands to upgrade the firmware	220
Use the HP Jetdirect firmware	220
Manage memory	222
Manage supplies	223
HP print cartridges	223
Non-HP print cartridges	223
Print cartridge authentication	223
HP fraud hotline	223
Print cartridge storage	223
Print cartridge life expectancy	224
Check the print cartridge life	224
On the MFP control panel	224
In the embedded Web server	224
Through HP Easy Printer Care software	224
Through HP Web Jetadmin	224
Maintenance	225
Replace supplies	226
Locate supplies	226
Supply replacement guidelines	226
Approximate replacement intervals for supplies	226
Change print cartridges	227
Clean the MFP	228
Clean the outside of the MFP	228
Clean the touchscreen	228
Clean the scanner glass	228
Cleaning the ADF delivery system	229
Clean the ADF delivery system	229
Clean the ADF rollers	230
Clean the mylar strip	233
ADF maintenance kit	235
Calibrate the scanner	236
Problem solving	237
Solving general problems	238
Troubleshooting checklist	238
Determining MFP problems	240
Control-panel message types	241
Control-panel messages	242
Jams	255
Jam recovery	256
Clear jams behind the right covers	257
Clear jams in tray 1	262
Clear jams in tray 2, 3, or 4	262
Clear jams in the stapler/stacker	264
Clear staple jams	265
Clear jams in the 3-bin mailbox	266
Clear jams in the output accessory bridge	269
Clear jams in the ADF	270
Media-handling problems	272
Printer feeds multiple sheets	272
Printer feeds incorrect page size	272
Printer pulls from incorrect tray	272
Media does not feed automatically	273
Media does not feed from tray 2, 3, or 4	273
Transparencies or glossy paper will not feed	274
Envelopes jam or will not feed in the MFP	274
Output is curled or wrinkled	275
Printer will not duplex or duplexes incorrectly	275
Understand accessory lights for the 3-bin mailbox and stapler/stacker	276
Understand lights on the formatter	277
HP Jetdirect LEDs	277
Heartbeat LED	277
Correct print quality and copy quality problems	279
Print quality problems associated with media	279
Color printing problems	279
Printout color error	279
Incorrect shade	280
Missing color	280
Cartridge error	280
Color match error	280
Overhead transparency defects	281
Print quality problems associated with the environment	281
Print quality problems associated with jams	281
Print quality troubleshooting pages	282
Print quality troubleshooting tool	282
Image defect examples	282
Horizontal lines or streaks	282
Misaligned color	284
Vertical lines	285
Repetitive defects	286
Color fade in all colors	287
Color fade in one color	288
Fingerprints and media dents	289
Loose toner	290
Smeared toner	291
White areas on page	292
Media damage	293
Specs or stray toner	294
Skewed, stretched, or off-center page	295
Blank page	296
Horizontal lines	297
Page skew	298
Vertical lines	299
Image shifted	300
Unexpected image	301
Calibrate the MFP	301
Repetitive defect ruler	301
Solve fax problems	303
Solve e-mail problems	304
Validate the SMTP gateway address	304
Validate the LDAP gateway address	304
Solve problems with output accessories	305
Solve network connectivity problems	306
Solve network printing problems	306
Verify communication over the network	306
Solve common Macintosh problems	308
Supplies and accessories	311
Order parts, accessories, and supplies	312
Order directly from HP	312
Order through service or support providers	312
Order directly through the embedded Web server	312
Optional output devices	313
Output accessory bridge	313
3-bin mailbox	313
Stapler/stacker	314
Part numbers	315
Accessories	315
Print cartridges	315
Maintenance kits	315
Customer replaceable units	316
Memory	316
Cables and interfaces	316
Service and support	317
Hewlett-Packard limited warranty statement	317
Customer self repair warranty service	319
HP customer care	320
Limited warranty for print cartridges and image drums	322
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement	323
Availability of support and service	324
HP maintenance agreements	325
On-site service agreements	325
Priority onsite service	325
Next-day onsite service	325
Weekly (volume) on-site service	325
MFP specifications	327
Physical specifications	328
Electrical specifications	329
Acoustic specifications	330
Environmental specifications	331
Regulatory information	333
Compliance with FCC regulations	334
Declaration of Conformity	335
Environmental product stewardship program	336
Protecting the environment	336
Ozone production	336
Power consumption	336
Toner consumption	336
Paper use	336
Plastics	336
HP LaserJet print supplies	336
Return and recycling instructions	337
United States and Puerto Rico	337
Multiple returns (two to eight cartridges)	337
Single returns	337
Shipping	337
Non-US returns	337
Paper	337
Material restrictions	337
Disposal of waste equipment by users in private households in the European Union	338
Material Safety Data Sheet (MSDS)	338
For more information	339
Certificate of volatility	340
Types of memory	340
Volatile memory	340
Non-volatile memory	340
Hard-disk-drive memory	340
Safety statements	341
Laser safety	341
Canadian DOC regulations	341
VCCI statement (Japan)	341
Power cord statement (Japan)	341
EMI statement (Korea)	341
EMI statement (Taiwan)	341
General telecom statement	342
Laser statement for Finland	343
Install memory and print server cards	345
Install memory and fonts	346
Install DDR memory DIMMs	346
Install a flash memory card	350
Enabling memory	354
Enable memory for Windows 98 and Me	354
Enable memory for Windows 2000 and XP	355
Install an HP Jetdirect or EIO print server card	356

Match case Limit results 1 per page

Solving general problems

If the MFP is not responding properly, complete the steps in the following checklist, in order. If the MFP

does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the

problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

Make sure the MFP Ready light is on. If no lights are on, complete these steps:

Check the power-cable connections.

Check that the power switch is on.

Check the power source by plugging the MFP directly into the wall or into a different outlet.

If none of these measures restores power, contact HP Customer Care.

Check the cabling.

Check the cable connection between the MFP and the computer or network port. Make sure

that the connection is secure.

Make sure that the cable itself is not faulty by using a different cable, if possible.

Check the network connection. See

Solve network connectivity problems

Ensure that the print media that you are using meets specifications.

Print a configuration page (see

Information pages

. If the MFP is connected to a network, an

HP Jetdirect page also prints.)

If the pages do not print, check that at least one tray contains print media.

If the page jams in the MFP, see

Jams

If the configuration page prints, check the following items.

If the page prints correctly, then the MFP hardware is working. The problem is with the

computer you are using, with the printer driver, or with the program.

If the page does not print correctly, the problem is with the MFP hardware. Contact

HP Customer Care.

Select one of the following options:

Windows

: Click

Start

, click

Settings

, and then click

Printers

, or

Printers and Faxes

. Double click

HP Color LaserJet CM4730 MFP

-or-

Mac OS X

: Open

Print Center

, (or

Printer Setup Utility

for Mac OS X v. 10.3), and double-click

the line for the

HP Color LaserJet CM4730 MFP

Verify that you have installed the HP Color LaserJet CM4730 MFP series printer driver. Check the

program to make sure that you are using an HP Color LaserJet CM4730 MFP series printer driver.

222

Chapter 16

Problem solving

ENWW