HP Dc7100 Troubleshooting Guide - Page 13

Configuration Record, asset tag, processor, physical drives, PCI devices, memory, graphics

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Page 13 highlights

Computer Diagnostic Features Configuration Record The Configuration Record utility is a windows-based information-gathering tool similar to other management tools. It gathers critical hardware and software information from various computer subsystems to give a complete view of the computer. Configuration Record provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history. The information can be saved as a history of multiple sessions. This utility was developed to allow resolution of problems without taking the computer offline and to assist in maximizing the computer availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy identification of system configurations, which is the first step in resolving service cases. The Configuration Record gathers information automatically on the hardware and operating system software to deliver a comprehensive view of the system. It gathers information on such items as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files and displays it. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red. Troubleshooting Guide www.hp.com 1-9

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Troubleshooting Guide
www.hp.com
1–9
Computer Diagnostic Features
Configuration Record
The Configuration Record utility is a windows-based
information-gathering tool similar to other management tools. It
gathers critical hardware and software information from various
computer subsystems to give a complete view of the computer.
Configuration Record provides a means for automatically identifying
and comparing configuration changes, and has the ability to maintain
a configuration history. The information can be saved as a history of
multiple sessions.
This utility was developed to allow resolution of problems without
taking the computer offline and to assist in maximizing the computer
availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process
by enabling quick and easy identification of system configurations,
which is the first step in resolving service cases.
The Configuration Record gathers information automatically on the
hardware and operating system software to deliver a comprehensive
view of the system. It gathers information on such items as the ROM,
asset tag, processor, physical drives, PCI devices, memory, graphics,
operating system version number, operating system parameters, and
the operating system startup files and displays it. If the original
Base.log
file is present in the
cpqdiags
directory, the
Base.log
file is
displayed next to the
Now.log
file in a split window with the
differences between the two highlighted in the color red.