HP Dc7100 Troubleshooting Guide - Page 34

Solving MultiBay Problems, Solving Hard Drive Problems - beep codes

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Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Parallel ATA (PATA) hard drive does not perform optimally. You are using the wrong cable for the drive type. Computer will not start. Hard drive is damaged. Computer seems to be locked up. Program in use has stopped responding to commands. Solution Reinstall the Ultra ATA hard drive using an 80-conductor cable. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, "POST Error Messages" to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. You attempted to hot plug a removable hard drive that has DriveLock security enabled. (This feature supported on select models only.) MultiBay is hidden in Computer Setup. Solution Shut down Windows and turn off the computer. Insert the drive into the MultiBay, if it is not already inserted. Turn on the computer. Enter Computer Setup and set MultiBay to Device Available in Security > Device Security. 2-18 www.hp.com Troubleshooting Guide

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2–18
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving MultiBay Problems
Parallel ATA (PATA) hard
drive does not perform
optimally.
You are using the wrong
cable for the drive type.
Reinstall the Ultra ATA hard drive
using an 80-conductor cable.
Computer will not start.
Hard drive is damaged.
Observe if the front panel Power
LED is blinking RED and if any
beeps are heard. See
Appendix A,
“POST Error Messages”
to
determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited
Warranty for terms and conditions.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
Attempt the normal Windows “Shut
Down” procedure. If this fails, press
the power button for four or more
seconds to turn off the power. To
restart the computer, press the
power button again.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution
Solving MultiBay Problems
Problem
Cause
Solution
Drive not found.
You attempted to hot
plug a removable
hard drive that has
DriveLock security
enabled. (This feature
supported on select
models only.)
Shut down Windows and turn off
the computer. Insert the drive into
the MultiBay, if it is not already
inserted. Turn on the computer.
MultiBay is hidden in
Computer Setup.
Enter Computer Setup and set
MultiBay to
Device Available
in
Security > Device Security
.