HP Dc7100 Troubleshooting Guide - Page 46

Solving Hardware Installation Problems, Hardware Wizard

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Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognize the device and configure the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem Cause A new device is not recognized as part of the system. Device is not seated or connected properly. Cable(s) of new external device are loose or power cables are unplugged. Power switch of new external device is not turned on. When the system advised you of changes to the configuration, you did not accept them. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. Reboot the computer and follow the instructions for accepting the changes. Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. 2-30 www.hp.com Troubleshooting Guide

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2–30
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional drive or expansion card. If you install
a plug and play device, Windows XP automatically recognize the
device and configure the computer. If you install a non–plug and play
device, you must reconfigure the computer after completing
installation of the new hardware. In Windows XP, use the
Add
Hardware Wizard
and follow the instructions that appear on the
screen.
Solving Hardware Installation Problems
Problem
Cause
Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of changes
to the configuration, you
did not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
A plug and play board
may not automatically
configure when
added if the default
configuration conflicts
with other devices.
Use Windows XP Device Manager
to deselect the automatic settings for
the board and choose a basic
configuration that does not cause a
resource conflict. You can also use
Computer Setup to reconfigure or
disable devices to resolve the
resource conflict.