HP Dc7100 Troubleshooting Guide - Page 56

Clean CD or DVD with a CD, Use Device Manager to remove - audio driver

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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray-load unit). Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Media has been inserted upside down. Re-insert the Media with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording audio CDs is difficult or impossible. Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide

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2–40
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Cannot eject compact disc
(tray-load unit).
Disc not properly seated
in the drive.
Turn off the computer and insert a
thin metal rod into the emergency
eject hole and push firmly. Slowly
pull the tray out from the drive until
the tray is fully extended, then
remove the disc.
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
Media has been
inserted upside down.
Re-insert the Media with the label
facing up.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD
cleaning kit, available from most
computer stores.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the CD or DVD
driver.
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
1. Try using a slower speed when
recording.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Solving CD-ROM and DVD Problems
(Continued)
Problem
Cause
Solution