HP Dc7100 Troubleshooting Guide - Page 57

Solving Drive Key Problems, Solving Internet Access Problems, If you encounter Drive Key problems

Get HP Dc7100 - Compaq Business Desktop PDF manuals and user guides
UPC - 829160356877
View all HP Dc7100 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 57 highlights

Troubleshooting Without Diagnostics Solving Drive Key Problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Solving Drive Key Problems Problem Cause Drive Key is not seen as a drive letter in Windows XP. The drive letter after the last physical drive is not available. The computer boots to DOS after making a bootable Drive Key. Drive Key is bootable. Solution Change the default drive letter for the Drive Key in Windows XP. Install the Drive Key only after the operating system boots. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/DSL modem is not plugged in. Solution Verify Internet settings or contact your ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Troubleshooting Guide www.hp.com 2-41

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
Troubleshooting Guide
www.hp.com
2–41
Troubleshooting Without Diagnostics
Solving Drive Key Problems
If you encounter Drive Key problems, common causes and solutions
are listed in the following table.
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet
Service Provider (ISP) or refer to the common causes and solutions
listed in the following table.
Solving Drive Key Problems
Problem
Cause
Solution
Drive Key is not seen as a
drive letter in Windows XP.
The drive letter after the
last physical drive is not
available.
Change the default drive letter for
the Drive Key in Windows XP.
The computer boots to DOS
after making a bootable
Drive Key.
Drive Key is bootable.
Install the Drive Key only after the
operating system boots.
Solving Internet Access Problems
Problem
Cause
Solution
Unable to connect to the
Internet.
Internet Service Provider
(ISP) account is not set
up properly.
Verify Internet settings or contact
your ISP for assistance.
Modem is not set up
properly.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Web browser is not set
up properly.
Verify that the Web browser is
installed and set up to work with
your ISP.
Cable/DSL modem is
not plugged in.
Plug in cable/DSL modem. You
should see a “power” LED light on
the front of the cable/DSL modem.