HP Dc7100 Troubleshooting Guide - Page 45

Solving Mouse Problems, Problem, Cause, Solution, Windows logo, Start, Shut Down, Enter, standby

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Troubleshooting Without Diagnostics Solving Mouse Problems Problem Cause Solution Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the up or down arrow key to select Shut Down and then press the Enter key. 3. Use the up or down arrow key to select the Shut Down option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data. Mouse will only move vertically, horizontally, or movement is jerky. Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and clean it with a mouse cleaning kit available from most computer stores. Troubleshooting Guide www.hp.com 2-29

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Troubleshooting Guide
www.hp.com
2–29
Troubleshooting Without Diagnostics
Solving Mouse Problems
Problem
Cause
Solution
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged
into the back of the
computer.
Shut down the computer using the
keyboard.
1. Press the
Ctrl
and
Esc
keys at
the same time (or press the
Windows logo
key) to
display the
Start
menu.
2. Use the up or down arrow key
to select
Shut Down
and then
press the
Enter
key.
3. Use the up or down arrow key
to select the
Shut Down
option and then press the
Enter
key.
4. After the shutdown is complete,
plug the mouse connector into
the back of the computer (or the
keyboard) and restart.
Program in use has
stopped responding
to commands.
Shut down the computer using the
keyboard then restart the computer.
Mouse may need
cleaning.
Remove the roller ball cover on the
mouse and clean the internal
components.
Mouse may need
repair.
See the Worldwide Limited
Warranty for terms and conditions.
Computer is in
standby
mode.
Press the power button to resume
from
standby
mode.
Ä
CAUTION:
When attempting to resume from
standby
mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Mouse roller ball is
dirty.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.