HP Dc7100 Troubleshooting Guide - Page 43

Solving Printer Problems, If you encounter printer problems, see the documentation that came

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Troubleshooting Without Diagnostics Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Solving Printer Problems Problem Cause Printer will not print. Printer is not turned on and online. The correct printer drivers for the application are not installed. Printer will not turn on. Printer prints garbled information. Printer is offline. If you are on a network, you may not have made the connection to the printer. Printer may have failed. The cables may not be connected properly. The correct printer driver for the application is not installed. The cables may not be connected properly. Printer memory may be overloaded. The printer may be out of paper. Solution Turn the printer on and make sure it is online. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. Make the proper network connections to the printer. Run printer self-test. Reconnect all cables and check the power cord and electrical outlet. Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Check the paper tray and refill it if it is empty. Select online. Troubleshooting Guide www.hp.com 2-27

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Troubleshooting Guide
www.hp.com
2–27
Troubleshooting Without Diagnostics
Solving Printer Problems
If you encounter printer problems, see the documentation that came
with the printer and to the common causes and solutions listed in the
following table.
Solving Printer Problems
Problem
Cause
Solution
Printer will not print.
Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
drivers for the
application are not
installed.
1. Install the correct printer driver
for the application.
2. Try printing using the
MS-DOS command:
DIR C:\ > [printer port]
where
[printer port]
is the
address of the printer being
used. If the printer works, reload
the printer driver.
If you are on a network,
you may not have made
the connection to the
printer.
Make the proper network
connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
The cables may not be
connected properly.
Reconnect all cables and check the
power cord and electrical outlet.
Printer prints garbled
information.
The correct printer
driver for the
application is not
installed.
Install the correct printer driver for
the application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
Printer is offline.
The printer may be out
of paper.
Check the paper tray and refill it if
it is empty. Select online.