HP Dc7100 Troubleshooting Guide - Page 31

Solving Hard Drive Problems, File > Properties > Tools - drivers windows xp

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Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. Drive not found (identified). Cable could be loose. The system may not have automatically recognized a newly installed device. Solution 1. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Check cable connections. See reconfiguration directions in the "Solving Hardware Installation Problems" section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, enter Computer Setup and try adding a POST delay under Advanced > Power-On. Troubleshooting Guide www.hp.com 2-15

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Troubleshooting Guide
www.hp.com
2–15
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
1. In Windows XP, right-click
Start
, click
Explore
, and
select a drive. Select
File >
Properties > Tools
. Under
Error-checking
, click
Check
Now
.
2. Use a utility to locate and block
usage of bad sectors. If
necessary, reformat the hard
disk.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
In Windows XP, right-click
Start
,
click
Explore
, and select a drive.
Select
File > Properties > Tools
.
Under
Error-checking
, click
Check Now
.
Drive not found (identified).
Cable could be loose.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
“Solving Hardware Installation
Problems”
section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive, enter
Computer Setup and try adding a
POST delay under
Advanced >
Power-On
.