HP Dc7100 Troubleshooting Guide - Page 19

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Troubleshooting Without Diagnostics To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: www.hp.com/go/ispe. Access the Business Support Center (BSC) at www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. ■ Remove any hardware that was recently added to your system. ■ Remove any software that was recently installed. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore Plus! CD will erase all data on the hard drive. ✎ For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Troubleshooting Guide www.hp.com 2-3

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Troubleshooting Guide
www.hp.com
2–3
Troubleshooting Without Diagnostics
To assist you in resolving problems online, HP Instant Support
Professional Edition provides you with self-solve diagnostics. If you
need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional
Edition at:
www.hp.com/go/ispe
.
Access the Business Support Center (BSC) at
www.hp.com/go/bizsupport
for the latest online support information,
software and drivers, proactive notification, and worldwide
community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to
do the following to ensure that your service call is handled properly:
■
Be in front of your computer when you call.
■
Write down the computer serial number and product ID number,
and the monitor serial number before calling.
■
Spend time troubleshooting the problem with the service
technician.
■
Remove any hardware that was recently added to your system.
■
Remove any software that was recently installed.
■
Run the
Restore Plus!
CD.
Ä
CAUTION:
Running the
Restore Plus!
CD will erase all data on the hard
drive.
For sales information and warranty upgrades (Care Packs), call your
local authorized service provider or dealer.