HP Dc7100 Troubleshooting Guide - Page 28

Solving Diskette Problems, Problem, Cause, Solution, Start, Explore, File > Properties &gt, Tools

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Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. ✎ You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See "Solving Hardware Installation Problems" for instructions. Solving Diskette Problems Problem Cause Diskette drive light stays on. Diskette is damaged. Diskette is incorrectly inserted. Drive cable is not properly connected. Drive not found. Cable is loose. Diskette drive cannot write to a diskette. Removable drive is not seated properly. Diskette is not formatted. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Remove diskette and reinsert. Reconnect drive cable. Ensure that all four pins on the diskette power cable are connected to the drive. Reseat diskette drive data and power cable. Reseat the drive. Format the diskette. 1. From Windows Explorer select the disk (A) drive. 2. Right-click the drive letter and select Format. 3. Select the desired options, and click Start to begin formatting the diskette. Diskette is write-protected. Use another diskette or remove the write protection. 2-12 www.hp.com Troubleshooting Guide

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www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the
following table.
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. See
“Solving
Hardware Installation Problems”
for instructions.
Solving Diskette Problems
Problem
Cause
Solution
Diskette drive light stays on.
Diskette is damaged.
In Microsoft Windows XP, right-click
Start
, click
Explore
, and select a
drive. Select
File > Properties >
Tools
. Under
Error-checking
,
click
Check Now
.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Drive cable is not
properly connected.
Reconnect drive cable. Ensure that
all four pins on the diskette power
cable are connected to the drive.
Drive not found.
Cable is loose.
Reseat diskette drive data and
power cable.
Removable drive is not
seated properly.
Reseat the drive.
Diskette drive cannot write
to a diskette.
Diskette is not
formatted.
Format the diskette.
1. From Windows Explorer select
the disk
(A)
drive.
2. Right-click the drive letter and
select
Format
.
3. Select the desired options, and
click
Start
to begin formatting
the diskette.
Diskette is
write-protected.
Use another diskette or remove the
write protection.