13
Troubleshoot print-quality issues
................................................................................
144
General advice
....................................................................................................................
145
Troubleshooting tools
............................................................................................................
145
Lines are too thick, too thin, or missing
...................................................................................
146
Lines appear stepped or jagged
............................................................................................
147
Parts of lines or text are missing
.............................................................................................
147
Lines are printed double or in the wrong colors
........................................................................
148
Lines are blurred (ink bleeds from lines)
..................................................................................
148
Lines are slightly warped
.......................................................................................................
149
Dark or light horizontal lines across the image (banding)
..........................................................
149
The image is grainy
..............................................................................................................
150
The image has a metallic hue (bronzing)
.................................................................................
150
The printed output is not flat
..................................................................................................
151
The print smudges when touched
...........................................................................................
151
Ink marks appear on the paper
..............................................................................................
151
Defects near the top of a print
...............................................................................................
152
Colors are inaccurate
...........................................................................................................
153
The output is completely blank
...............................................................................................
155
The output contains only a partial print
...................................................................................
155
The image is clipped
............................................................................................................
156
The image is in one portion of the printing area
.......................................................................
156
The image is unexpectedly rotated
.........................................................................................
157
The print is a mirror image of the original
...............................................................................
157
The print is distorted or unintelligible
......................................................................................
157
One image overlays another on the same print
........................................................................
157
Pen settings seem to have no effect
.........................................................................................
157
The image has a wood-grain appearance (aeroworms)
............................................................
158
14
Troubleshoot paper issues
..........................................................................................
159
The paper cannot be loaded successfully
................................................................................
160
The paper has jammed
.........................................................................................................
160
Prints do not stack correctly in the bin
.....................................................................................
162
Automatic paper-cutter does not function
.................................................................................
162
Take-up reel paper jammed
...................................................................................................
162
Take-up reel does not wind
....................................................................................................
162
15
Troubleshoot ink-system issues
...................................................................................
164
Cannot insert an ink cartridge
...............................................................................................
165
Cannot insert a printhead
......................................................................................................
165
Cannot insert the maintenance cartridge
.................................................................................
165
Front panel recommends reseating or replacing a printhead
......................................................
165
Clean the printheads
............................................................................................................
165
Align the printheads
.............................................................................................................
166
vi
ENWW