HP Photosmart C5300 User Guide
HP Photosmart C5300 - All-in-One Printer Manual
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- HP Photosmart C5300 | User Guide - Page 1
HP Photosmart C5300 All-in-One series Windows Help - HP Photosmart C5300 | User Guide - Page 2
HP Photosmart C5300 All-in-One series - HP Photosmart C5300 | User Guide - Page 3
- HP Photosmart C5300 | User Guide - Page 4
Contents Contents 1 HP Photosmart C5300 All-in-One series Help 7 2 HP All-in-One overview The HP All-in-One at a glance...9 ...13 Enter text using the visual keyboard 14 Use the HP Photosmart Software 14 3 Find more information...17 4 Finish setting up the HP All-in-One Set your preferences... - HP Photosmart C5300 | User Guide - Page 5
...49 7 Print from your computer Print from a software application 51 Make the HP All-in-One the default printer 52 Change the print settings for the current job Print a borderless image...58 Print a photo on photo paper 59 Print using Maximum dpi...60 Print onto a CD/DVD...61 Print on both sides - HP Photosmart C5300 | User Guide - Page 6
your photos 78 9 Use the scan features HP All-in-One Work with ink cartridges...99 Information on ink cartridges and the printhead 99 Check the estimated ink levels 100 Replace the ink cartridges 101 Remove ink from your skin and clothing 104 Advanced printhead maintenance 104 Print a printer - HP Photosmart C5300 | User Guide - Page 7
113 Turn off the HP All-in-One...113 13 Shop for ink supplies...115 14 Troubleshooting View the Readme file...117 Setup troubleshooting...117 The product will software 126 Paper jams...127 Information on paper...128 Print quality troubleshooting 129 Wrong, inaccurate, or bleeding colors 129 Ink - HP Photosmart C5300 | User Guide - Page 8
call HP support...282 HP support by phone...283 Phone support period...283 Placing a call...283 After the phone support period 283 Additional warranty options...283 HP Quick Exchange Service (Japan 284 HP Korea customer support 284 Prepare the HP All-in-One for shipment 285 Secure the ink system - HP Photosmart C5300 | User Guide - Page 9
product stewardship program 288 Paper use...289 Plastics...289 Material safety data sheets 289 Recycling program...289 HP inkjet supplies recycling program 289 Declaration of conformity (European Economic Area 295 HP Photosmart C5300 All-in-One series declaration of conformity 295 Index...297 6 - HP Photosmart C5300 | User Guide - Page 10
" on page 85 • "Use the reprint features" on page 95 • "Maintain the HP All-in-One" on page 99 • "Shop for ink supplies" on page 115 • "HP warranty and support" on page 281 • "Technical information" on page 287 HP Photosmart C5300 All-inOne series Help HP Photosmart C5300 All-in-One series Help 7 - HP Photosmart C5300 | User Guide - Page 11
Chapter 1 HP Photosmart C5300 All-inOne series Help 8 HP Photosmart C5300 All-in-One series Help - HP Photosmart C5300 | User Guide - Page 12
of things to do. This section contains the following topics: • The HP All-in-One at a glance • Control panel overview • Menu overview • Enter text using the visual keyboard • Use the HP Photosmart Software The HP All-in-One at a glance Overview Label Description 1 Color graphics display (also - HP Photosmart C5300 | User Guide - Page 13
access door 12 Ink cartridge door 13 Glass 14 Lid backing 15 Rear door 16 Rear USB port 17 Power connection* * Use only with the power adapter supplied by HP. Control panel diagram and related table provide a quick reference to the HP All-in-One control panel features. Overview 10 - HP Photosmart C5300 | User Guide - Page 14
arrow buttons. If you are zooming in on a photo, you can also use the arrow buttons to pan around the photo and select a different area to Page feature is applied to the photo automatically. Attention light: Indicates a problem occurred. See the display for more information. Print Photos: Prints the - HP Photosmart C5300 | User Guide - Page 15
. Shows that one or more of the ink cartridges are low on ink. You should replace the ink cartridge when the print quality is no longer acceptable. Shows that an unknown print cartridge is inserted. This icon might appear if a print cartridge contains non-HP ink. Indicates that the Printer and PC - HP Photosmart C5300 | User Guide - Page 16
help topics. It is available if you press Help when the Home screen is showing on the display. If you select one of the first five topics, the help appears on the display. If you select one of the remaining topics, the help appears on your computer. The following options are available - HP Photosmart C5300 | User Guide - Page 17
2 (continued) Insert Ink Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual - HP Photosmart C5300 | User Guide - Page 18
more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the - HP Photosmart C5300 | User Guide - Page 19
Chapter 2 Overview 16 HP All-in-One overview - HP Photosmart C5300 | User Guide - Page 20
instructions for setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software installation. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting - HP Photosmart C5300 | User Guide - Page 21
Chapter 3 Find more information 18 Find more information - HP Photosmart C5300 | User Guide - Page 22
HP All-in-One. This section contains important setup-related information for your product. This section contains the following topics: • Set your preferences • Computer connection information • Connect to a Bluetooth® device Set your preferences Before you begin using your product, you should review - HP Photosmart C5300 | User Guide - Page 23
of space and are used to speed up the browsing performance of photos on the card. NOTE: This feature is on by default. To turn faster browsing on or off 1. Press Setup. 2. Press the down arrow button to highlight Preferences, and then press OK. 20 Finish setting up the HP All-in-One - HP Photosmart C5300 | User Guide - Page 24
When you turn off the HP All-in-One, it goes into Energy HP All-inOne might not be able to complete some automated maintenance tasks. If you routinely see messages on the display about a real-time clock failure Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth - HP Photosmart C5300 | User Guide - Page 25
display, similar to a screensaver on a computer, when you are not using the product. There are two types of slideshows that you can enable: • Demo Mode: appears after the HP All-in-One is inactive for one minute. The HP All- in-One shows interactive slides that enable you to try various features of - HP Photosmart C5300 | User Guide - Page 26
, you can set up printer sharing on your computer. This enables other computers on the network to print to the HP All-in-One, using your computer as the host. The host computer (your computer, connected directly to the HP All-in-One by a USB cable) has full software functionality. Other computers - HP Photosmart C5300 | User Guide - Page 27
computer without using a cable. With a Bluetooth connection you can access many of the same printing features as with a USB connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your ink cartridges. NOTE: The only software functionality - HP Photosmart C5300 | User Guide - Page 28
both the Microsoft Stack and the Widcomm Stack on your computer, but you use only one of them to connect the HP All-in-One. • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The - HP Photosmart C5300 | User Guide - Page 29
and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do - HP Photosmart C5300 | User Guide - Page 30
of the HP All-in-One can print to it. The level of security set for an HP All-in-One connected by Bluetooth. • Low: The HP All-in-One does not then press OK. NOTE: The product ships with the predefined name of Photosmart C5300. 4. Use the visual keyboard to enter a new name. 5. When you have - HP Photosmart C5300 | User Guide - Page 31
HP All-in-One. This is the default security setting. • High: supports authentication. You will need to enter a passkey before printing to the HP All-in-One. NOTE: The HP All-in-One button until Passkey is highlighted, and then press OK. 4. Use the visual keyboard to enter a new passkey. NOTE: The - HP Photosmart C5300 | User Guide - Page 32
to all: This is the default accessibility level. Any Bluetooth device within range can print to the HP All-in-One. • Not visible: Only Bluetooth devices that have stored the device address of the HP All- in-One can print to it. To set the product to be Not visible 1. Press Setup. 2. Press the - HP Photosmart C5300 | User Guide - Page 33
Chapter 4 Finish setup 30 Finish setting up the HP All-in-One - HP Photosmart C5300 | User Guide - Page 34
5 How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • "How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory card?" on page 72 • "How do I make reprints of a photo in a variety of sizes?" on page 95 • "How - HP Photosmart C5300 | User Guide - Page 35
Chapter 5 How do I? 32 How do I? - HP Photosmart C5300 | User Guide - Page 36
the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP All-in-One enables if you experience poor print quality using the automatic setting, you can manually set the paper size and type guides along the edge of the glass. Load originals 33 - HP Photosmart C5300 | User Guide - Page 37
Chapter 6 Load originals and load paper 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, - HP Photosmart C5300 | User Guide - Page 38
papers and media for printing only Certain papers are supported only when you start the print job from your computer. The following list provides information about these papers. If you want the best print quality, HP recommends using HP papers. Using paper that is too thin or too thick, paper - HP Photosmart C5300 | User Guide - Page 39
printer software. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet products). • Highly textured stock, such as linen. It might not print evenly, and the ink get stuck, and the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck - HP Photosmart C5300 | User Guide - Page 40
humidity might result in curled paper that does not work well in the HP All-in-One. This section contains the following topics: • Load full-size paper or small can load many types and sizes of paper into the input trays of the HP All-in-One. TIP: Tap a stack of paper on a flat surface to align the - HP Photosmart C5300 | User Guide - Page 41
you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product TIP: If you are using letterhead, insert the top of the page first with the print side down. 4. Slide the paper-width guide inward until it stops - HP Photosmart C5300 | User Guide - Page 42
will go. Flip the paper catch at the end of the tray extender to open the extender the rest of the way. NOTE: When you use legal-size paper, leave the tray extender closed. To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo - HP Photosmart C5300 | User Guide - Page 43
paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 4. Slide the paper-width guide inward until it the photo tray and is no higher than the top of the paper-width guide. Load originals and load paper 5. Lower the photo tray lid. Load postcards, - HP Photosmart C5300 | User Guide - Page 44
photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the photo side down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo - HP Photosmart C5300 | User Guide - Page 45
main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the - HP Photosmart C5300 | User Guide - Page 46
3. Slide the paper-width guide to its outermost position. 4. Insert one or more envelopes into the far-right side of the main input tray, with the envelope flaps on the left and facing up. Slide the - HP Photosmart C5300 | User Guide - Page 47
package until you are ready to use them. 2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up. HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards ▲ Insert a small - HP Photosmart C5300 | User Guide - Page 48
DVD before printing the label on it. NOTE: The HP All-in-One does not support a CD/DVD print job started from the control panel. You must use the software that came with the HP All-in-One to print on a CD/DVD. For more information, see the software help. To load a regular-size (120 mm) CD/DVD - HP Photosmart C5300 | User Guide - Page 49
Chapter 6 4. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray. 5. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder line up with the white lines on the CD/DVD - HP Photosmart C5300 | User Guide - Page 50
To load a small-size (80 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove the CD/DVD holder from the storage area below the main paper tray. 3. Securely snap the inkjet printable media onto the CD/ - HP Photosmart C5300 | User Guide - Page 51
Chapter 6 5. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray. 6. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder line up to the white lines on the CD/DVD - HP Photosmart C5300 | User Guide - Page 52
the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the product. Related topics "Clear paper jams" on page 127 - HP Photosmart C5300 | User Guide - Page 53
Chapter 6 Load originals and load paper 50 Load originals and load paper - HP Photosmart C5300 | User Guide - Page 54
Print from a software application • Make the HP All-in-One the default printer • Change the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software - HP Photosmart C5300 | User Guide - Page 55
the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is - HP Photosmart C5300 | User Guide - Page 56
exists for the type of paper you are using. Paper type Copier, multi-purpose, or plain manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP Photosmart C5300 | User Guide - Page 57
software application, this button might be called Properties, Options, Printer Setup, Printer The HP All-in-One software application you used to create your document or project. However, if you are using custom-size or special HP paper, or if you cannot set the page orientation from your software - HP Photosmart C5300 | User Guide - Page 58
size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click - HP Photosmart C5300 | User Guide - Page 59
settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially - HP Photosmart C5300 | User Guide - Page 60
Printing: Print two-sided pages manually. This section contains the following , changing the paper type to HP Premium Inkjet Transparency Film, and then use. To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer - HP Photosmart C5300 | User Guide - Page 61
jobs In addition to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters. This section contains the following topics: • Print a borderless image • Print a photo on photo paper • Print using Maximum dpi • Print - HP Photosmart C5300 | User Guide - Page 62
software application, this button might be called Properties, Options, Printer Setup, Printer, HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. For photo printing, HP recommends that you use HP Advanced Photo Paper with the HP All-in-One - HP Photosmart C5300 | User Guide - Page 63
flat before printing. Print using Maximum dpi Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software Print 60 Print from - HP Photosmart C5300 | User Guide - Page 64
HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP click OK. Print onto a CD/DVD You can use the HP Photosmart Software to print directly onto the surface of an inkjet printable CD/DVD. - HP Photosmart C5300 | User Guide - Page 65
sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual - HP Photosmart C5300 | User Guide - Page 66
any of the printed pages from the output tray. A dialog box displays instructions on the screen when it is time to process the second side of Click Continue when done. Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can - HP Photosmart C5300 | User Guide - Page 67
software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual reloaded the paper as instructed in the following . TIP: For best results, use a saddle stapler, or a heavy - HP Photosmart C5300 | User Guide - Page 68
. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 9, or 16. 7. If you want a border - HP Photosmart C5300 | User Guide - Page 69
the paper feeds through the HP All-in-One, the first page that prints Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. image so you can use it for iron-on transfers. This feature is also useful for transparencies when you - HP Photosmart C5300 | User Guide - Page 70
For the best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button - HP Photosmart C5300 | User Guide - Page 71
or envelopes into the main input tray. CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. 4. Slide the paper-width guide inward against the stack of labels or envelopes until the guide stops. 5. If you are printing on envelopes, do the - HP Photosmart C5300 | User Guide - Page 72
HP All-in-One. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP the product is the selected printer. 4. If your Web browser supports it, select the items Windows taskbar, click Start, and then click Control Panel. 2. Click Printers (or double-click Printers and Faxes). Print - HP Photosmart C5300 | User Guide - Page 73
Chapter 7 3. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your - HP Photosmart C5300 | User Guide - Page 74
• Insert a memory card • Print photos • Create special projects from your photos • Save photos to your computer • Edit photos using the control panel Insert a memory card The HP All-in-One supports memory cards and storage devices as described below. Each type of memory card can only be inserted in - HP Photosmart C5300 | User Guide - Page 75
a variety of sizes, from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple smallsize photos on a single page. 72 Use the photo features - HP Photosmart C5300 | User Guide - Page 76
HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink print is highlighted, press OK. TIP: If you want to print one copy of the photo using the default print settings, touch the photo and then press Print - HP Photosmart C5300 | User Guide - Page 77
select multiple photos and print them onto a series of themed album pages, which you can then service agency.) 5. Respond to the prompts for the project you are creating. 6. At the Print Preview screen, press Print Photos. Save photos to your computer You can use the HP Photosmart Software installed - HP Photosmart C5300 | User Guide - Page 78
the onscreen prompts on your computer to save the photos to your computer. Edit photos using the control panel The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance - HP Photosmart C5300 | User Guide - Page 79
photos" on page 72 • "Make reprints of your photos" on page 95 Zoom and pan to crop a photo The HP All-in-One enables you to zoom in or out on a specific area of a photo. When you print the photo, the photo is to show you an approximate view of the area that will print. 76 Use the photo features - HP Photosmart C5300 | User Guide - Page 80
is set up, by default, to enhance your photos automatically when you print them. When this feature is enabled, the HP All-in-One uses HP Real Life Technologies to: • Adjust the brightness or darkness of your photos (shown in print preview and printed output) • Adjust the lighting to make dark - HP Photosmart C5300 | User Guide - Page 81
. The changes will not be saved on the memory card. To change the color effects 1. Press the Menu button on the photo selection screen. 78 Use the photo features - HP Photosmart C5300 | User Guide - Page 82
highlight Color Effect, and then press OK. 3. Press the up arrow or down arrow button to select one of the following color effect options, and then press OK: No Effect Black & White Sepia Antique Does 72 • "Make reprints of your photos" on page 95 Photos Edit photos using the control panel 79 - HP Photosmart C5300 | User Guide - Page 83
Chapter 8 Photos 80 Use the photo features - HP Photosmart C5300 | User Guide - Page 84
computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP All-in-One icon in the system tray at the lower right side of the - HP Photosmart C5300 | User Guide - Page 85
Chapter 9 NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats button to select the job shortcut you want to use, and then press OK. NOTE: Job shortcuts define scan parameters, such as the software application, dpi, and color settings so you do - HP Photosmart C5300 | User Guide - Page 86
image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. Related topics "Use the HP Photosmart Software" on page 14 Edit a scanned document You - HP Photosmart C5300 | User Guide - Page 87
Chapter 9 Stop scanning To stop scanning ▲ Press Cancel on the control panel. Scan 84 Use the scan features - HP Photosmart C5300 | User Guide - Page 88
the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to - HP Photosmart C5300 | User Guide - Page 89
or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an image of the expected output on the display customize the copy settings of the HP All-in-One to handle nearly any copy task. 86 Use the copy features Copy - HP Photosmart C5300 | User Guide - Page 90
the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies Color. Set the copy paper size The HP All-in-One is set to detect the type of paper you are using automatically. For the best results when copying - HP Photosmart C5300 | User Guide - Page 91
HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Photo Premium Photo Advanced Photo Copy 88 Use the copy features - HP Photosmart C5300 | User Guide - Page 92
Change copy speed or quality The HP All-in-One provides three options that affect copy speed and the Normal setting, but the graphics might be lower quality. The Fast setting uses less ink and extends the life of your ink cartridges. To change the copy quality from the control panel 1. Press OK when - HP Photosmart C5300 | User Guide - Page 93
the product. They do not adjust the settings in the software. You can save your most frequently used software settings by using the HP Photosmart software. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as cropping and resizing - HP Photosmart C5300 | User Guide - Page 94
arrow button to highlight the appropriate copy size, and then press OK. Related topics "Use the reprint features" on page 95 Crop an original After changing settings on the HP All-in-One for making a copy, you can use the crop feature to specify a particular area of the original to copy. To crop - HP Photosmart C5300 | User Guide - Page 95
Chapter 10 Shift the left margin You can shift the left margin of the copies by using the Margin Shift option. This helps in binding or 3-hole punching for the copies produced. The HP All-in-One shifts the image on the copies produced 0.95 cm (3/8 inch) to the right. NOTE: When the Margin - HP Photosmart C5300 | User Guide - Page 96
Stop copying To stop copying ▲ Press Cancel on the control panel. Copy Stop copying 93 - HP Photosmart C5300 | User Guide - Page 97
Chapter 10 Copy 94 Use the copy features - HP Photosmart C5300 | User Guide - Page 98
the photo. d. When you are done, press OK. 5. Press Print Photos. Edit a photo before reprinting The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you make reprints of them. This section contains the following topics: • Fix a faded original - HP Photosmart C5300 | User Guide - Page 99
display. NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented your photos" on page 95 Zoom and pan to crop a photo The HP All-in-One enables you to zoom in or out and print any particular portion of a - HP Photosmart C5300 | User Guide - Page 100
To crop a photo 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop, and then press OK. 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo. An - HP Photosmart C5300 | User Guide - Page 101
to highlight Color Effect, and then press OK. 3. Press the up arrow or down arrow button to select one of the following color effect options, and then press OK: No Effect Black & White Sepia Antique Does on page 72 • "Make reprints of your photos" on page 95 Reprint 98 Use the reprint features - HP Photosmart C5300 | User Guide - Page 102
and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • Make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges for the first time. The instructions in this online help are for replacing - HP Photosmart C5300 | User Guide - Page 103
, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. 100 Maintain the HP All-in-One - HP Photosmart C5300 | User Guide - Page 104
a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also - HP Photosmart C5300 | User Guide - Page 105
the new ink cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge. NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the product, or printing will fail. 102 Maintain the HP All-in-One - HP Photosmart C5300 | User Guide - Page 106
the HP All-in-One 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges - HP Photosmart C5300 | User Guide - Page 107
icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics "Shop for ink supplies" on page 115 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and - HP Photosmart C5300 | User Guide - Page 108
phase of cleaning if the print quality is poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Work with ink cartridges 105 - HP Photosmart C5300 | User Guide - Page 109
replace ink cartridges or have the product serviced. This report provides useful information on several aspects of your product, including your ink cartridges. NOTE: If your problem is related to print quality, print a print quality report to help diagnose the problem. 106 Maintain the HP All-in-One - HP Photosmart C5300 | User Guide - Page 110
report Print quality issues can occur for a variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP All-in-One. If you are unhappy with the quality of your prints, you can print a print - HP Photosmart C5300 | User Guide - Page 111
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators - HP Photosmart C5300 | User Guide - Page 112
demonstration picture - blurry Figure 12-7 Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service. • If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert - HP Photosmart C5300 | User Guide - Page 113
this print quality issue, contact HP support for service. 6. Look at the one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. Figure 12-14 Color bars - white streaks (blue bar) and uneven color (top bar) 110 Maintain the HP - HP Photosmart C5300 | User Guide - Page 114
photo paper" on page 37 • "Replace the ink cartridges" on page 101 • "Check the estimated ink levels" on page 100 • "Align the printer" on page 106 • "Clean the printhead" on page 105 • "Print quality troubleshooting" on page 129 Clean the HP All-in-One To ensure that your copies and scans remain - HP Photosmart C5300 | User Guide - Page 115
Maintain the HP All-in-One Chapter 12 To clean the glass 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on - HP Photosmart C5300 | User Guide - Page 116
. Keep fluids away from the control panel and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down by - HP Photosmart C5300 | User Guide - Page 117
Maintain the HP All-in-One Chapter 12 114 Maintain the HP All-in-One - HP Photosmart C5300 | User Guide - Page 118
13 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the - HP Photosmart C5300 | User Guide - Page 119
Shop for ink supplies Chapter 13 116 Shop for ink supplies - HP Photosmart C5300 | User Guide - Page 120
to refer to the Readme file for information on system requirements and possible installation problems. You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C5300 All-in-One series, and then clicking Readme. You can access the - HP Photosmart C5300 | User Guide - Page 121
the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is - HP Photosmart C5300 | User Guide - Page 122
solve the issue, try the next solution. Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. Setup troubleshooting 119 Troubleshooting - HP Photosmart C5300 | User Guide - Page 123
having problems using the product with my computer Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, plug one - HP Photosmart C5300 | User Guide - Page 124
Check that the ink cartridges are installed properly and have ink Solution: Check that the ink cartridges are installed properly and have ink. For more information, see: "Work with ink cartridges" on page 99 Cause: There might have been a problem with one or more of the ink cartridges. If this did - HP Photosmart C5300 | User Guide - Page 125
Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. A red X appears on the USB connect prompt Solution: Check that - HP Photosmart C5300 | User Guide - Page 126
the other devices during the installation. 2. Unplug the product power software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. Setup troubleshooting 123 Troubleshooting - HP Photosmart C5300 | User Guide - Page 127
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP Photosmart C5300 | User Guide - Page 128
downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. Setup troubleshooting 125 Troubleshooting - HP Photosmart C5300 | User Guide - Page 129
from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C5300 All-in-One series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. Uninstall and reinstall the software If your installation is incomplete - HP Photosmart C5300 | User Guide - Page 130
installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system - HP Photosmart C5300 | User Guide - Page 131
Troubleshooting 4. Press One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • Do not use - HP Photosmart C5300 | User Guide - Page 132
are using genuine HP ink cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check the ink levels • Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Clean the printhead • Solution 8: Contact HP support - HP Photosmart C5300 | User Guide - Page 133
genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or - HP Photosmart C5300 | User Guide - Page 134
paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required - HP Photosmart C5300 | User Guide - Page 135
the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. 132 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 136
use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP using - HP Photosmart C5300 | User Guide - Page 137
Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. 134 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 138
problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use when printing images, use HP Advanced Photo Paper solution. Solution 2: Use a higher print quality page 54 • "Print using Maximum dpi" on page 60 - HP Photosmart C5300 | User Guide - Page 139
Solution: If the problem persists, use the software you installed with the product or another software application to rotate your Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support - HP Photosmart C5300 | User Guide - Page 140
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Print quality troubleshooting 137 Troubleshooting - HP Photosmart C5300 | User Guide - Page 141
Clean the printhead • Solution 4: Check the ink levels • Solution 5: Contact HP support Solution 1: Check the print settings Solution: solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 142
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution - HP Photosmart C5300 | User Guide - Page 143
the print speed or quality" on page 54 • "Print using Maximum dpi" on page 60 Cause: The paper type or printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. For more information, see: "Align the printer" on page 106 140 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 144
the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not - HP Photosmart C5300 | User Guide - Page 145
was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using - HP Photosmart C5300 | User Guide - Page 146
does not solve the problem, continue trying the remaining the rollers • Solution 5: Service the product Solution 1: Reset the The paper was not loaded correctly. Troubleshooting Solution 3: Check the print settings Solution or quality" on page 54 • "Print using Maximum dpi" on page 60 Cause: The - HP Photosmart C5300 | User Guide - Page 147
that can damage the print cartridges). To clean the rollers 1. HP for information on calling for technical support. Cause: Your product needs servicing. The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough. 144 Troubleshooting - HP Photosmart C5300 | User Guide - Page 148
: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution - HP Photosmart C5300 | User Guide - Page 149
Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Troubleshooting 146 Troubleshooting - HP Photosmart C5300 | User Guide - Page 150
Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces off at the edge of the page • A blank page came out while printing • Ink is spraying the inside of the product when I print a photo Envelopes print incorrectly Try - HP Photosmart C5300 | User Guide - Page 151
solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the - HP Photosmart C5300 | User Guide - Page 152
select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop - HP Photosmart C5300 | User Guide - Page 153
cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something is connected properly, turn off the product and then on again.If the Troubleshooting 150 Troubleshooting - HP Photosmart C5300 | User Guide - Page 154
the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is troubleshooting 151 Troubleshooting - HP Photosmart C5300 | User Guide - Page 155
" on page 37 Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application. 152 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 156
software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver If the print job remains in the queue, try one or both of the following: • Disconnect the USB cable - HP Photosmart C5300 | User Guide - Page 157
cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. make sure that the connection is active and the product is turned on. 154 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 158
of the product. In the HP Photosmart Software, click Settings, and then printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins. Print troubleshooting 155 Troubleshooting - HP Photosmart C5300 | User Guide - Page 159
uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software The paper guides were not not solve the problem, continue trying the printer margins. 156 Troubleshooting - HP Photosmart C5300 | User Guide - Page 160
uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software paper" on page 37 Cause: The paper was loaded incorrectly. Print troubleshooting 157 Troubleshooting - HP Photosmart C5300 | User Guide - Page 161
the first solution does not solve the problem, continue trying the remaining solutions until the Solution: Open the document file in your software application and remove any extra pages or lines Cause: The product picked up two sheets of paper. Ink is spraying the inside of the product when I print - HP Photosmart C5300 | User Guide - Page 162
you to print on photo paper. Memory card troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation - HP Photosmart C5300 | User Guide - Page 163
appropriate slot until the Photo light turns on. If the problem continues, the memory card might be defective. For more 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card at a time. For more information, Troubleshooting 160 Troubleshooting - HP Photosmart C5300 | User Guide - Page 164
solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the product software • Solution 2: Turn on the product • Solution 3: Turn on the computer • Solution 4: Check the connection from the product to your computer Memory card troubleshooting 161 - HP Photosmart C5300 | User Guide - Page 165
Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed off the product and then on again. If the 162 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 166
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how - HP Photosmart C5300 | User Guide - Page 167
troubleshooting Use this section to solve these scan problems system Install the HP Photosmart Software • Solution 4: Start the HP Photosmart Software Solution 1: Turn on your computer Solution: Turn on your computer. Cause: The computer was not turned on. 164 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 168
issue, try the next solution. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Start Here guide. Cause: The HP Photosmart Software might not have been installed. If this did not solve the issue - HP Photosmart C5300 | User Guide - Page 169
the software and crop the scanned image manually, or not at all. Cause: The software was Framed text is one of the scan document settings in the software. It maintains software, select the correct format so that the scanned text layout and formatting are retained. 166 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 170
Solution: Select the correct OCR language in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom - HP Photosmart C5300 | User Guide - Page 171
. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. Copy troubleshooting Use this section to solve these copy problems: • Nothing - HP Photosmart C5300 | User Guide - Page 172
solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. completes the current operation • Solution 4: The product does not support the paper type or envelope • Solution 5: Clear the troubleshooting 169 Troubleshooting - HP Photosmart C5300 | User Guide - Page 173
does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support. For most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution - HP Photosmart C5300 | User Guide - Page 174
scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document troubleshooting 171 Troubleshooting - HP Photosmart C5300 | User Guide - Page 175
the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Use Fit to Page to enlarge the photo • Solution 2: Use Fit to Page to reduce the The original was placed incorrectly on the glass. 172 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 176
using photo paper. CD/DVD print troubleshooting Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with the HP All-in-One. area of my disc • The design is not centered on my disc • The ink on the CD/DVD is not drying • The product reports a CD/DVD size - HP Photosmart C5300 | User Guide - Page 177
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Push the CD/DVD holder been lowered and the printable disc is loaded onto 174 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 178
Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load a CD/DVD on /DVD upside down on the holder. CD/DVD print troubleshooting 175 Troubleshooting - HP Photosmart C5300 | User Guide - Page 179
and there is ink on the CD using. Refer to the documentation or the online help of the software you are using for additional information. Cause: Your design was not the correct size for the CD/DVD you loaded. If this did not solve the issue, try the next solution. 176 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 180
software you are using for additional information. Cause: Your design settings were not correct. The ink on the CD/DVD is not drying Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem - HP Photosmart C5300 | User Guide - Page 181
Ink cartridge problem • Photo tray cannot engage • Photo tray cannot disengage • CD/DVD tray open • CD/DVD tray misaligned • Insert CD/DVD holder • Open CD/DVD tray • CD/DVD holder not found • CD/DVD not found • Scan errors • Unable to print • Product might not be correctly installed Troubleshooting - HP Photosmart C5300 | User Guide - Page 182
installed • Error occurred while communicating with the product • Missing HP Photosmart Software Carriage blocked Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem ink cartridge - HP Photosmart C5300 | User Guide - Page 183
stall Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Contact HP support 180 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 184
the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Firmware revision - HP Photosmart C5300 | User Guide - Page 185
ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again. Troubleshooting Cause: The print carriage was blocked. Photo tray problem one guide. Cause: There - HP Photosmart C5300 | User Guide - Page 186
top of the paper-width guide. Cause: There was too paper lies flat. If the problem persists, use photo paper that is not one sheet of paper at a time Solution: Try loading just one sheet of photo paper in the photo tray at a time. Cause: Paper might not feed properly if you are using Troubleshooting - HP Photosmart C5300 | User Guide - Page 187
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load a CD/DVD on the holder forward until the lines on the CD/DVD 184 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 188
disc when printing multiple CD/ DVDs in a print job. Open CD/DVD tray Solution: Lower the CD/DVD tray. To continue, press OK. Errors 185 Troubleshooting - HP Photosmart C5300 | User Guide - Page 189
goes into the CD/DVD tray first. To continue, press OK. Troubleshooting Cause: The CD/DVD holder was not inserted or it was not CD/DVD was not found in the holder. Scan errors Review this section if you receive an error such as one of the following: • An error occurred communicating with the - HP Photosmart C5300 | User Guide - Page 190
the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect - HP Photosmart C5300 | User Guide - Page 191
file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. After you have reinstalled the - HP Photosmart C5300 | User Guide - Page 192
Imaging Monitor icon in the system tray at the lower right side of HP Solution Center. To check the status of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP copy number included, such as HP Photosmart C5300 All-in-One series 2. 5. Select the second - HP Photosmart C5300 | User Guide - Page 193
product was not properly connected to a power supply or needed to be reset. If this did not solve the issue, try the next solution. 190 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 194
one problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Errors 191 Troubleshooting - HP Photosmart C5300 | User Guide - Page 195
on your computer. Troubleshooting 4. On the Windows taskbar, click Start Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this is an indication that there was a problem with the HP Solution Center. You can continue to use - HP Photosmart C5300 | User Guide - Page 196
USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt - HP Photosmart C5300 | User Guide - Page 197
HP software. 8. Restart the Lexbcserver service. To restart the service a. On the Windows service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this did not solve the issue, try the next solution. Troubleshooting 194 Troubleshooting - HP Photosmart C5300 | User Guide - Page 198
failures with the product. To install the patch 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Select the operating system of your computer where the HP software is installed. 4. Go to the Patch section and download the HP - HP Photosmart C5300 | User Guide - Page 199
between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard - HP Photosmart C5300 | User Guide - Page 200
the product. 10. Print a printer status report to test the printer status report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one print a printer status report 1. Load letter or - HP Photosmart C5300 | User Guide - Page 201
the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). Troubleshooting 198 Troubleshooting - HP Photosmart C5300 | User Guide - Page 202
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP Photosmart C5300 | User Guide - Page 203
downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. 5. Install the software. To install - HP Photosmart C5300 | User Guide - Page 204
is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Solution 1: Print a printer status report Solution: Print a printer status report to see if the product can print. To - HP Photosmart C5300 | User Guide - Page 205
upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start . 4. Reconnect the USB cable to the product and the computer. 202 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 206
sure the product is set as the default printer and it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then - HP Photosmart C5300 | User Guide - Page 207
Troubleshooting Solution 6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers - HP Photosmart C5300 | User Guide - Page 208
. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. Try printing from Notepad to see if the issue is the software application or the driver. To print from - HP Photosmart C5300 | User Guide - Page 209
installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 210
connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. Errors 207 Troubleshooting - HP Photosmart C5300 | User Guide - Page 211
have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that - HP Photosmart C5300 | User Guide - Page 212
, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product was not found Try - HP Photosmart C5300 | User Guide - Page 213
and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. 210 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 214
continue to the next step. 4. Do one of the following, depending upon how the properly. NOTE: If you are using an older cable, it might USB cable works. If you experience problems, the USB cable might need to another USB cable is available, try using that one instead. 8. Restart the computer. 9. - HP Photosmart C5300 | User Guide - Page 215
have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that - HP Photosmart C5300 | User Guide - Page 216
: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. Errors 213 Troubleshooting - HP Photosmart C5300 | User Guide - Page 217
32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Required software component was not found or was incorrectly installed Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your - HP Photosmart C5300 | User Guide - Page 218
, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Error occurred while communicating - HP Photosmart C5300 | User Guide - Page 219
Chapter 14 • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it plug in the power cord. 6. Turn on the product. 7. Try to scan again. 216 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 220
continue to the next step. 4. Do one of the following, depending upon how the properly. NOTE: If you are using an older cable, it might USB cable works. If you experience problems, the USB cable might need to another USB cable is available, try using that one instead. 8. Restart the computer. 9. - HP Photosmart C5300 | User Guide - Page 221
have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that - HP Photosmart C5300 | User Guide - Page 222
Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the - HP Photosmart C5300 | User Guide - Page 223
Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed product and then on again. If the 220 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 224
Start Here guide that came not supported • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution: Check to see if you have the right folder and file name. Cause: The product software using the product software. The copies - HP Photosmart C5300 | User Guide - Page 225
solution does not solve the problem, continue trying the remaining solutions using any invalid symbols in the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. 222 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 226
those files by using the product software. The copies might If the file system on the card is Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted • CD/DVD is upside down • CD/DVD printing problem • CD/DVD size mismatch Errors 223 Troubleshooting - HP Photosmart C5300 | User Guide - Page 227
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card . Cause: The computer did not have enough memory. 224 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 228
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and the Compact Flash memory card backwards or upside down. Errors 225 Troubleshooting - HP Photosmart C5300 | User Guide - Page 229
the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card. Troubleshooting 226 Troubleshooting - HP Photosmart C5300 | User Guide - Page 230
upside down on the CD/DVD holder. CD/DVD printing problem Solution: Make sure that there is sufficient space behind the and start again to specify the correct size in the software. Cause: The size of the CD/DVD currently loaded on Ink is drying • Load paper • Out of paper Errors 227 Troubleshooting - HP Photosmart C5300 | User Guide - Page 231
enough paper in the input tray. Ink is drying Solution: Leave the sheet first solution does not solve the problem, continue trying the remaining solutions until HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service 228 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 232
54 • "Print using Maximum dpi" on HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Errors 229 Troubleshooting - HP Photosmart C5300 | User Guide - Page 233
for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. 230 Troubleshooting - HP Photosmart C5300 | User Guide - Page 234
Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In case of a paper jam, check the rear door. You might Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Errors 231 Troubleshooting - HP Photosmart C5300 | User Guide - Page 235
hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. • Do not use paper that is heavily textured. It can cause graphics or text to print improperly. • Do not test failed • Improper shutdown • Two-way communication lost 232 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 236
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • . If this did not solve the issue, try the next solution. Errors 233 Troubleshooting - HP Photosmart C5300 | User Guide - Page 237
on and off. Cause: The last time the product was used, it was not turned off properly. If the product is turned off most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • 234 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 238
printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP - HP Photosmart C5300 | User Guide - Page 239
issue • Ink cartridge is missing, incorrectly installed, or not intended for your product • Sensor failure Alignment failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue - HP Photosmart C5300 | User Guide - Page 240
, and then try the alignment again. If you are not prompted on the display to rerun the alignment, try the following procedure. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. In the - HP Photosmart C5300 | User Guide - Page 241
the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Print a printer status instructed to later. 2. Open the ink cartridge access door by lifting from the front center of the product, until the door locks into place. 238 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 242
use any tools or other devices to remove jammed paper. Always use in the product. 4. Close the ink cartridge access door. 5. Check for a one of the following, depending upon the state of the product: • If the On button light is on and steady, print a printer status report. If you can print a printer - HP Photosmart C5300 | User Guide - Page 243
the rear door. Gently push the door forward until it snaps into place. Troubleshooting 4. Press OK on the control panel to continue the current job. Cause: is connected to a suitable power source 1. Make sure that you are using the power cord provided with the product. 2. If the product is - HP Photosmart C5300 | User Guide - Page 244
support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be sufficient voltage for the product. Cartridges in wrong slot Solution: Remove and reinsert the indicated ink - HP Photosmart C5300 | User Guide - Page 245
the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check to see if the ink cartridges are compatible • Solution 2: Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink - HP Photosmart C5300 | User Guide - Page 246
HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service - HP Photosmart C5300 | User Guide - Page 247
4: Replace the ink cartridge • Solution 5: Contact HP support Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure - HP Photosmart C5300 | User Guide - Page 248
sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next - HP Photosmart C5300 | User Guide - Page 249
on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve that the ink cartridges are reinstalled in the product when instructed. Leaving ink cartridge access door by lifting from the front right of the product, until the door locks into place. Troubleshooting - HP Photosmart C5300 | User Guide - Page 250
debris onto the clear plastic ink window next to the contacts. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. Troubleshooting 7. Use a dry swab or lint - HP Photosmart C5300 | User Guide - Page 251
printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Troubleshooting Cause: The print carriage latch was not closed properly. If this did not - HP Photosmart C5300 | User Guide - Page 252
. Ink system failure Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product. If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support - HP Photosmart C5300 | User Guide - Page 253
problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support Solution 1: Install all five ink cartridges Solution: Install all five ink - HP Photosmart C5300 | User Guide - Page 254
sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next - HP Photosmart C5300 | User Guide - Page 255
Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and then cartridges Try - HP Photosmart C5300 | User Guide - Page 256
Solution: Make sure that you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges. If you installed the printhead and ink cartridges and the message still appears, remove and reinsert them using the following procedure. To reinstall the printhead - HP Photosmart C5300 | User Guide - Page 257
seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Troubleshooting 254 - HP Photosmart C5300 | User Guide - Page 258
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge Solution - HP Photosmart C5300 | User Guide - Page 259
is ready to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs - HP Photosmart C5300 | User Guide - Page 260
If you just installed the printhead and ink cartridges, remove and reinsert them using the following procedure. NOTE: If you are setting up the product for the first time, make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges. To reinstall - HP Photosmart C5300 | User Guide - Page 261
areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps only with cleaning materials and not with your finger. Troubleshooting 258 Troubleshooting - HP Photosmart C5300 | User Guide - Page 262
the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic - HP Photosmart C5300 | User Guide - Page 263
seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Troubleshooting 260 - HP Photosmart C5300 | User Guide - Page 264
or ink cartridges were not installed correctly. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with - HP Photosmart C5300 | User Guide - Page 265
the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. Troubleshooting 262 Troubleshooting - HP Photosmart C5300 | User Guide - Page 266
are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on only with cleaning materials and not with your finger. Errors 263 Troubleshooting - HP Photosmart C5300 | User Guide - Page 267
lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. Troubleshooting d. Wipe the previously cleaned areas dry - HP Photosmart C5300 | User Guide - Page 268
seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Errors 265 Troubleshooting - HP Photosmart C5300 | User Guide - Page 269
Chapter 14 11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP Photosmart C5300 | User Guide - Page 270
1: Clean the sensor • Solution 2: Clean the sensor windows on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure - HP Photosmart C5300 | User Guide - Page 271
: Clean the window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving - HP Photosmart C5300 | User Guide - Page 272
each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. Errors 269 Troubleshooting - HP Photosmart C5300 | User Guide - Page 273
3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Ink cartridge is missing, incorrectly installed, or not - HP Photosmart C5300 | User Guide - Page 274
of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top - HP Photosmart C5300 | User Guide - Page 275
sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next - HP Photosmart C5300 | User Guide - Page 276
away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: "Replace the ink cartridges" on page 101 Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3: Clean the - HP Photosmart C5300 | User Guide - Page 277
debris onto the clear plastic ink window next to the contacts. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. Troubleshooting 7. Use a dry swab or lint - HP Photosmart C5300 | User Guide - Page 278
4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Sensor failure Try the - HP Photosmart C5300 | User Guide - Page 279
: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product - HP Photosmart C5300 | User Guide - Page 280
: Clean the window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving - HP Photosmart C5300 | User Guide - Page 281
, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. 278 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 282
Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Errors 279 Troubleshooting - HP Photosmart C5300 | User Guide - Page 283
Chapter 14 280 Troubleshooting Troubleshooting - HP Photosmart C5300 | User Guide - Page 284
topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the HP All-in-One for shipment • Pack the HP All-in-One Warranty For - HP Photosmart C5300 | User Guide - Page 285
For information on service options in Japan, see "HP Quick Exchange Service (Japan)" on page 284. If you need to contact HP support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified ink cartridges are installed correctly. c. The - HP Photosmart C5300 | User Guide - Page 286
be accessed using the HP Photosmart software. To access the device serial number from the software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center. On the Help page, click Technical information under Tools. 5. Call HP support. Be near the HP All-in-One when you call - HP Photosmart C5300 | User Guide - Page 287
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP All-in-One" on page 286. HP Korea customer support 284 HP warranty and support HP warranty and support - HP Photosmart C5300 | User Guide - Page 288
from leaking in the HP All-in-One during shipment. If you receive a replacement HP All-in-One, refer to the instructions included in the box for information about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges that you can use to install in your device to - HP Photosmart C5300 | User Guide - Page 289
Here guide that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following steps once you have removed the print cartridges, removed - HP Photosmart C5300 | User Guide - Page 290
HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support and the amount of ink you are using. HP recommends emptying the output - HP Photosmart C5300 | User Guide - Page 291
a complete list of supported media sizes, see the printer driver. Print specifications • Print printer resolution, see the printer software. For more information, see "View the print resolution" on page 53. Print cartridge yield Visit www.hp.com/pageyield for more information on estimated cartridge - HP Photosmart C5300 | User Guide - Page 292
you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/ products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY - HP Photosmart C5300 | User Guide - Page 293
Technical information Chapter 16 www.dtsc.ca.gov/hazardouswaste/perchlorate Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden - HP Photosmart C5300 | User Guide - Page 294
European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l' - HP Photosmart C5300 | User Guide - Page 295
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des é kasserade produkter för återvinning. Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country - HP Photosmart C5300 | User Guide - Page 296
number should not be confused with the marketing name (HP Photosmart C5300 All-in-One series, etc.) or product numbers (Q8291A, etc.). FCC statement installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions - HP Photosmart C5300 | User Guide - Page 297
Technical information Chapter 16 Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous - HP Photosmart C5300 | User Guide - Page 298
document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community. HP Photosmart C5300 All-in-One series declaration of conformity Regulatory notices 295 - HP Photosmart C5300 | User Guide - Page 299
Technical information Chapter 16 296 Technical information - HP Photosmart C5300 | User Guide - Page 300
text, enhance 92 troubleshooting 168 country/region, set 19 crop borderless copy is wrong 172 fails 224 crop an original 91 crop photos 76, 96 customer support warranty 281, 283 D damaged, ink cartridge 243 darken copies 89 declaration of conformity European Economic Area 295 default printer, set as - HP Photosmart C5300 | User Guide - Page 301
HP ink 255 order 115 previously used 256 replace 101 tips 99 ink levels icons 12 ink levels, check 100 ink supplies purchase 115 ink, removing ink from skin and clothing 104 install software, troubleshoot quality report 107 printer status report 106 printhead 104 replace ink cartridges 101 restore - HP Photosmart C5300 | User Guide - Page 302
printer status report 106 quality, troubleshoot 129, 132, 136, 139 reverse images 66 reversed page order 155 self-test report 106 special print jobs 58 specifications 288 transparencies 67 troubleshooting 147 vertical streaks 141 Web pages 69 print cartridges low ink 158 print quality smeared ink - HP Photosmart C5300 | User Guide - Page 303
of conformity (European Economic Area) 295 regulatory model identification number 293 reinstall software 126 removing ink from skin and clothing 104 replace ink cartridges 101 reports diagnostic 107 print quality 107 printer status 106 printhead 104 self-test 106 reprint documents 95 features 95 - HP Photosmart C5300 | User Guide - Page 304
Index Index setup 117 USB cable 120 troubleshooting copy 168 error messages 178 memory card 159 print 147 scan 164 two-sided prints 62, 63 U uninstall software 126 USB cable communication lost 234 USB cable installation 120 V visibility (Bluetooth) 27 W warranty 281, 283 Web pages, print 69 Z zoom - HP Photosmart C5300 | User Guide - Page 305
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