HP Photosmart C5300 User Guide - Page 245
Incompatible ink cartridges, General printer error
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Chapter 14 Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: "Replace the ink cartridges" on page 101 Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check to see if the ink cartridges are compatible • Solution 2: Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product. If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see: • "Shop for ink supplies" on page 115 • "Replace the ink cartridges" on page 101 Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution. Troubleshooting 242 Troubleshooting