HP Photosmart C5300 User Guide - Page 207

Printers and Faxes, Purge Print Document - driver windows xp

Page 207 highlights

Chapter 14 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Double-click the icon for your product to open the print queue. 3. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. 4. If you made any changes, try to print again. Cause: The product was paused or offline. If this did not solve the issue, try the next solution. Troubleshooting Solution 6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Double-click the icon for your product to open the print queue. 3. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. 4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. Cause: The print queue needed to be manually cleared. 204 Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
  • 246
  • 247
  • 248
  • 249
  • 250
  • 251
  • 252
  • 253
  • 254
  • 255
  • 256
  • 257
  • 258
  • 259
  • 260
  • 261
  • 262
  • 263
  • 264
  • 265
  • 266
  • 267
  • 268
  • 269
  • 270
  • 271
  • 272
  • 273
  • 274
  • 275
  • 276
  • 277
  • 278
  • 279
  • 280
  • 281
  • 282
  • 283
  • 284
  • 285
  • 286
  • 287
  • 288
  • 289
  • 290
  • 291
  • 292
  • 293
  • 294
  • 295
  • 296
  • 297
  • 298
  • 299
  • 300
  • 301
  • 302
  • 303
  • 304
  • 305

7.
If the wrong driver is selected, select the correct driver from the
Driver
drop-down
menu.
8.
Click
OK
to save your changes.
Cause:
The product was not be set as the default printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.
Solution 5: Check if the printer is paused or offline
Solution:
Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1.
Depending upon your operating system, do one of the following:
Windows Vista: On the Windows taskbar, click
Start
, click
Control Panel
, and
then click
Printers
.
Windows XP: On the Windows taskbar, click
Start
, click
Control Panel
, and
then click
Printers and Faxes
.
2.
Double-click the icon for your product to open the print queue.
3.
On the
Printer
menu, make sure there are no check marks next to
Pause
Printing
or
Use Printer Offline
.
4.
If you made any changes, try to print again.
Cause:
The product was paused or offline.
If this did not solve the issue, try the next solution.
Solution 6: Clear the print queue manually
Solution:
Manually clear the print queue.
To clear the print queue manually
1.
Depending upon your operating system, do one of the following:
Windows Vista: On the Windows taskbar, click
Start
, click
Control Panel
, and
then click
Printers
.
Windows XP: On the Windows taskbar, click
Start
, click
Control Panel
, and
then click
Printers and Faxes
.
2.
Double-click the icon for your product to open the print queue.
3.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
,
and then click
Yes
to confirm.
4.
If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5.
Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause:
The print queue needed to be manually cleared.
Chapter 14
204
Troubleshooting
Troubleshooting