HP Photosmart C5300 User Guide - Page 273
Ink cartridge is missing, incorrectly installed, or not intended for your product
View all HP Photosmart C5300 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 273 highlights
Chapter 14 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. Troubleshooting 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Insert all ink cartridges • Solution 2: Check if all ink cartridges are properly installed • Solution 3: Clean the ink cartridge contacts • Solution 4: Contact HP support Solution 1: Insert all ink cartridges Solution: Make sure all of the ink cartridges are inserted. For more information, see: "Replace the ink cartridges" on page 101 Cause: One or more ink cartridges were missing. If this did not solve the issue, try the next solution. 270 Troubleshooting