HP Photosmart C5300 User Guide - Page 189
Scan errors, The scanning device could not be initialized.
View all HP Photosmart C5300 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 189 highlights
Chapter 14 Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK. Troubleshooting Cause: The CD/DVD holder was not inserted or it was not pushed in far enough. CD/DVD not found Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder back into the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray. To continue, press OK. Cause: A printable CD/DVD was not found in the holder. Scan errors Review this section if you receive an error such as one of the following: • An error occurred communicating with the scanning device. • The scanning device could not be initialized. • The scanning device could not be found. • An internal error has occurred. • The computer cannot communicate with the scanning device. NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see "Troubleshooting" on page 117 for more troubleshooting information. 186 Troubleshooting