HP Photosmart C5300 User Guide - Page 141

Chapter 14 Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: Clean the printhead • Solution 4: Check the ink levels • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see: • "Set the paper type for printing" on page 53 • "Change the print speed or quality" on page 54 • "Print using Maximum dpi" on page 60 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see: • "Recommended papers for printing and copying" on page 34 • "Information on paper" on page 128 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. 138 Troubleshooting Troubleshooting