HP Photosmart C5300 User Guide - Page 251
Solution 3: Close the print carriage latch, Solution 4: Replace the ink cartridge
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Chapter 14 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Close the print carriage latch Solution: Make sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Troubleshooting Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. 248 Troubleshooting