Clean the HP All-in-One
.........................................................................................................
111
Clean the glass
.................................................................................................................
111
Clean the lid backing
........................................................................................................
112
Clean the exterior
.............................................................................................................
113
Turn off the HP All-in-One
......................................................................................................
113
13
Shop for ink supplies
...........................................................................................................
115
14 Troubleshooting
View the Readme file
..............................................................................................................
117
Setup troubleshooting
.............................................................................................................
117
The product will not turn on
..............................................................................................
118
After setting up the product, it does not print
....................................................................
120
Uninstall and reinstall the software
...................................................................................
126
Paper jams
..............................................................................................................................
127
Information on paper
........................................................................................................
128
Print quality troubleshooting
...................................................................................................
129
Wrong, inaccurate, or bleeding colors
..............................................................................
129
Ink is not filling the text or graphics completely
................................................................
132
The printout has a horizontal band of distortion near the bottom of a borderless
print
...................................................................................................................................
135
Printouts have horizontal streaks or lines
.........................................................................
136
Printouts are faded or have dull colors
.............................................................................
138
Printouts seem blurry or fuzzy
..........................................................................................
139
Printouts are slanted or skewed
.......................................................................................
141
Ink streaks on the back of the paper
................................................................................
142
Paper is not picked up from the input tray
........................................................................
143
The text edges are jagged
................................................................................................
144
The product prints slowly
..................................................................................................
146
Print troubleshooting
...............................................................................................................
147
Envelopes print incorrectly
...............................................................................................
147
The product is not responding
..........................................................................................
148
The product prints meaningless characters
......................................................................
151
Nothing happens when I try to print
..................................................................................
152
The margins are not printing as expected
........................................................................
155
Text or graphics are cut off at the edge of the page
.........................................................
156
A blank page came out while printing
...............................................................................
158
Memory card troubleshooting
.................................................................................................
159
The Attention light blinks when I insert my memory card or storage device
.....................
159
The product does not read the memory card
...................................................................
160
The photos on the memory card do not transfer to my computer
.....................................
161
Photos in a connected digital camera with PictBridge do not print
...................................
163
Scan troubleshooting
..............................................................................................................
164
Scan fails
..........................................................................................................................
164
Text is incorrect or missing
...............................................................................................
167
The scan feature does not work
.......................................................................................
168
Copy troubleshooting
..............................................................................................................
168
Nothing happens when I try to copy
.................................................................................
169
Fit to Page
is not working as expected
............................................................................
170
The image is cropped when I make a borderless copy
....................................................
172
A borderless copy has white space around the edges
.....................................................
173
4
Contents