HP Photosmart C5300 User Guide - Page 168
Solution 4: Start the HP Photosmart Software
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If this did not solve the issue, try the next solution. Solution 2: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.If the product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on. For more information, see the Start Here guide. Cause: The product was not connected to the computer. If this did not solve the issue, try the next solution. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Start Here guide. Cause: The HP Photosmart Software might not have been installed. If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was installed, but was not running. Scan fails because of insufficient computer memory Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan. If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory. If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many programs were running on your computer. Scan troubleshooting 165 Troubleshooting