HP ProLiant 4500 Compaq ProLiant Cluster HA/F100 and HA/F200 Administrator Gui - Page 168

Troubleshooting Redundancy Manager, Troubleshooting Potential Problems, Table B-4

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B-16 Compaq ProLiant Clusters HA/F100 and HA/F200 Administrator Guide Troubleshooting Redundancy Manager Troubleshooting Potential Problems This section provides help for troubleshooting potential problems with the Redundancy Manager. Table B-4 Troubleshooting Potential Problems Message Could not find the resource DLL file. Intercontroller Link Failure. Illegal Drives. Array controller firmware versions don't match. Array controller hardware is not the same. Both array controllers don't see all the drives. Expand operation in progress. Description The error message "Could not load resource DLL" indicates that the resource DLL file has been corrupted or is missing. This indicates a hardware problem. This indicates that you are using the Micropolis 4/9 Gig drives. The firmware can't handle two array controllers talking to the drive. This indicates that the array controllers have different firmware versions. This indicates that the array controller models are different. This indicates the possibility that the backplane in the RA4000 storage array is faulty. This indicates that the cache is not mirrored during this operation. Action Reload the Redundancy Manager software from the CD. Replace the RA4000 storage array backplane or add a new array controller. Replace the drives. Run the Options RomPaq to update the firmware to the most current version. Make both array controllers the same model. Replace the backplane or have it repaired. Wait until the expand is complete.

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B-16
Compaq ProLiant Clusters HA/F100 and HA/F200 Administrator Guide
Troubleshooting Redundancy Manager
Troubleshooting Potential Problems
This section provides help for troubleshooting potential problems with the
Redundancy Manager.
Table B-4
Troubleshooting Potential Problems
Message
Description
Action
Could not find the resource DLL
file.
The error message “Could not
load resource DLL” indicates
that the resource DLL file has
been corrupted or is missing.
Reload the Redundancy
Manager software from the CD.
Intercontroller Link Failure.
This indicates a hardware
problem.
Replace the RA4000 storage
array backplane or add a new
array controller.
Illegal Drives.
This indicates that you are using
the Micropolis 4/9 Gig drives.
The firmware can’t handle two
array controllers talking to the
drive.
Replace the drives.
Array controller firmware
versions don’t match.
This indicates that the array
controllers have different
firmware versions.
Run the Options RomPaq to
update the firmware to the most
current version.
Array controller hardware is not
the same.
This indicates that the array
controller models are different.
Make both array controllers the
same model.
Both array controllers don’t see
all the drives.
This indicates the possibility that
the backplane in the RA4000
storage array is faulty.
Replace the backplane or have it
repaired.
Expand operation in progress.
This indicates that the cache is
not mirrored during this
operation.
Wait until the expand is
complete.