Troubleshooting
...........................................................................................................
82
Checking an unresponsive printer
.....................................................................................................
82
Solving printing problems
..................................................................................................................
82
Multiple-language PDFs do not print
..........................................................................................................
82
Control panel display is blank or displays only diamonds
..........................................................................
82
Error message about reading USB drive appears
......................................................................................
82
Jobs do not print
.........................................................................................................................................
83
Confidential and other held jobs do not print
..............................................................................................
83
Job takes longer than expected to print
......................................................................................................
84
Job prints from the wrong tray or on the wrong paper
................................................................................
84
Incorrect characters print
............................................................................................................................
84
Tray linking does not work
..........................................................................................................................
84
Large jobs do not collate
............................................................................................................................
85
Unexpected page breaks occur
..................................................................................................................
85
Solving option problems
....................................................................................................................
85
Option does not operate correctly or quits after it is installed
.....................................................................
85
Drawers
......................................................................................................................................................
85
Flash memory card
.....................................................................................................................................
85
Hard disk with adapter
................................................................................................................................
86
Infrared adapter
..........................................................................................................................................
86
Internal print server
.....................................................................................................................................
86
Memory card
...............................................................................................................................................
86
USB/parallel interface card
.........................................................................................................................
86
Solving paper feed problems
.............................................................................................................
86
Paper frequently jams
.................................................................................................................................
86
Paper jam message remains after jam is cleared
......................................................................................
87
Page that jammed does not reprint after you clear the jam
........................................................................
87
Solving print quality problems
............................................................................................................
87
Isolating print quality problems
...................................................................................................................
87
Repeating defects
.......................................................................................................................................
88
Color misregistration
...................................................................................................................................
88
Dark lines
....................................................................................................................................................
89
Light colored line, white line, or incorrectly colored line
.............................................................................
89
Streaked horizontal lines
............................................................................................................................
89
Streaked vertical lines
................................................................................................................................
90
Print is too light
...........................................................................................................................................
90
Print irregularities
........................................................................................................................................
91
Print is too dark
...........................................................................................................................................
91
Transparency print quality is poor
..............................................................................................................
91
Toner fog or background shading appears on the page
............................................................................
91
Gray background
........................................................................................................................................
92
Uneven print density
...................................................................................................................................
92
Characters have jagged or uneven edges
..................................................................................................
92
Ghost images
.............................................................................................................................................
92
Clipped images
...........................................................................................................................................
93
Contents
6