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Xerox 6015/NI User Guide - Page 179

Troubleshooting Paper Jams, Multiple Sheets Pulled Together, Paper Misfeeds

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Troubleshooting Troubleshooting Paper Jams This section includes:  Multiple Sheets Pulled Together ...179  Paper Misfeeds...179  Label and Envelope Misfeeds ...180  Paper Jam Message Stays On ...180 Multiple Sheets Pulled Together Probable Causes The paper tray is too full. The edges of the paper are not even. The paper is moist from humidity. Too much static electricity is present. Using unsupported paper. Humidity is too high for coated paper. Solutions Remove some of the paper. Do not load paper past fill line. Remove the paper, align the edges, and then reload it. Remove the paper from the tray, and replace it with new dry paper.  Try a new ream of paper.  Do not fan transparencies before loading in tray. Use only Xerox®-approved paper. For details, see Supported Paper on page 72. Feed paper one sheet at a time. Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray.  Remove the misfed paper and reposition it properly in the tray.  Adjust the paper guides in the tray to match the size of the paper. The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The paper guides are not correctly adjusted to Adjust the paper guides in the tray to match the size of the paper. the paper size. The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still misfeeds, do not use that paper. The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Using paper of the wrong size, thickness, or type. Use only Xerox® approved paper. For details, see Supported Paper on page 72. WorkCentre 6015 Color Multifunction Printer 179 User Guide

Section	Page
Safety	11
Electrical Safety	12
General Guidelines	12
Power Cord	13
Telephone Line Cord	13
Operational Safety	14
Operational Guidelines	14
Ozone Release	14
Printer Location	14
Printer Supplies	15
Maintenance Safety	16
Printer Symbols	17
Environmental, Health, and Safety Contact Information	18
Features	19
Parts of the Printer	20
Front View	20
Rear View	21
Control Panel	21
Control Panel Buttons and Indicators	22
Control Panel Symbols	23
System Menus	25
Information Pages	26
Billing Meters	27
Admin Menu	28
Fax Book	28
Network	28
Wired Network Setup	29
Wireless Network Setup	29
Fax Settings	30
System Setup	32
Maintenance	33
Secure Settings	33
Scan to Email	34
USB Setup	34
Default Settings Menu	35
Copy Defaults	35
Scan Defaults	36
Fax Defaults	36
Print from USB Defaults	37
Tray Settings	37
Panel Language	37
Energy Saver Mode	38
Setting the Power Saver Timer	38
Exiting Energy Saver Mode	38
Administration Features	39
Information Pages	39
System Settings Page	39
CentreWare Internet Services	39
Accessing CentreWare Internet Services	40
More Information	41
Xerox® Welcome Center	41
Locating the Serial Number	42
Installation and Setup	43
Installation and Setup Overview	44
Selecting a Location for the Printer	45
Connecting the Printer	46
Selecting a Connection Method	46
Connecting to a Wired Network	47
Connecting to a Wireless Network	47
Resetting Wireless Settings	47
Connecting to a Network With a Wi-Fi Protected Setup-Compliant Router	48
Connecting to a Wireless Network Manually	49
Connecting to a Computer Using USB	51
Connecting to a Telephone Line	51
Configuring Network Settings	52
About TCP/IP and IP Addresses	52
Assigning the IP Address of the Printer	53
Assigning the IP Address Automatically	53
Assigning the IP Address Manually	54
Finding the IP Address of the Printer	55
Changing the IP Address Using CentreWare Internet Services	56
Setting Up the Fax Header	56
Adding Fax Numbers and Email Addresses to the Address Book	57
Enabling the Printer for Scanning	57
Setting the Date and Time	58
Installing the Software	59
Operating System Requirements	59
Available Print Drivers	59
Installing the Print Drivers for a Windows Network Printer	60
Installing the Print Drivers for a Windows USB Printer	61
Installing the Drivers and Utilities for Macintosh OS X Version 10.5 and Later	62
Installing the Print Driver	62
Adding the Printer	62
Utilities	63
Setting Up Scanning	64
Scanning Setup Overview	64
Setting Up Scanning to a Shared Folder on Your Computer	65
Sharing a Folder Using Windows	65
Sharing the Folder Using Macintosh OS X Version 10.5 and Later	66
Adding the Folder as an Address Book Entry Using the Address Book Editor	67
Adding the Folder as an Address Book Entry Using CentreWare Internet Services	67
Setting Up Scanning to an FTP Server	68
Setting Up Scanning to an Email Address	69
Setting Up Scanning With USB	70
Setting Up Scanning to a Folder on Your Computer With USB	70
Printing	71
Supported Paper	72
Recommended Media	72
Ordering Paper	72
General Paper Loading Guidelines	72
Paper That Can Damage Your Printer	73
Paper Storage Guidelines	73
Supported Standard Paper Sizes	74
Supported Custom Paper Sizes	74
Supported Paper Types and Weights	74
Loading Paper	75
Loading Paper in the Main Tray	75
Loading Paper in the Bypass Tray	78
Setting Paper Types, Paper Sizes, and Display Screen	80
Selecting Printing Options	81
Selecting Printing Defaults in Windows	81
Selecting Printing Defaults in Windows for a Shared Network Printer	81
Selecting Printing Options for an Individual Job in Windows	82
Selecting Printing Options for Macintosh	82
Printing Envelopes	83
Guidelines for Printing Envelopes	83
Loading Envelopes in the Trays	84
Specifying the Main Tray Settings for Printing Envelopes	85
Printing Envelopes From an Application	85
Using Custom Paper Sizes	86
Defining Custom Paper Sizes	86
Defining a Custom Paper Size for Windows	86
Defining a Custom Paper Size for Macintosh	87
Printing on Custom Paper Sizes	87
Printing on Custom Paper Size Using Windows	87
Printing on Custom Paper Size Using Macintosh	88
Printing on Both Sides of the Paper	89
Setting Up 2-Sided Printing	89
Loading Paper for Manual 2-Sided Printing	90
Printing From a USB Flash Drive	91
Copying	93
Making Copies	94
Automatic Document Feeder Guidelines	95
Document Glass Guidelines	95
Adjusting Copying Options	96
Basic Settings	97
Selecting Color or Black and White Copies	97
Specifying the Original Size	97
Specifying the Original Document Type	97
Image-Quality Settings	98
Reducing or Enlarging the Image	98
Making the Image Lighter or Darker	98
Adjusting the Sharpness	98
Setting Auto Exposure	99
Image Layout Adjustments	99
Printing Multiple Pages per Side	99
Setting Copy Margins	99
Output Adjustments	100
Collating Copies	100
Changing the Default Copy Settings	101
Changing the Color Mode	101
Changing the Auto Exposure Level	101
Changing the Color Balance	102
Changing the Manual Feed Slot Paper Size	102
Limiting Access to Copying	103
Scanning	105
Loading Documents for Scanning	106
Automatic Document Feeder Guidelines	106
Document Glass Guidelines	107
Scanning to a USB Flash Drive	108
Scanning to a Folder on a USB Connected Computer	109
Scanning to a Shared Folder on a Network Computer	110
Sharing a Folder on a Windows Computer	110
Sharing a Folder Using Macintosh OS X Version 10.5 and Later	111
Adding a Folder as an Address Book Entry Using CentreWare Internet Services	111
Adding a Folder as an Address Book Entry Using the Address Book Editor	112
Scanning to a Folder on a Network Computer	112
Scanning to an Email Address	114
Scanning to an FTP Server	115
Scanning Images into an Application on a USB Connected Computer	116
Scanning an Image into an Application	116
Scanning an Image Using Windows XP	117
Scanning an Image Using Widows Vista or Windows 7	118
Adjusting Scanning Settings	119
Setting the File Format	119
Setting the Color Mode	119
Setting the Scan Resolution	120
Specifying the Original Size	120
Making the Image Lighter or Darker	120
Adjusting the Sharpness	120
Changing the Auto Exposure Level	120
Setting the Margins	121
Changing the Default Scan Settings	122
Setting the Scan to Network Option	122
Setting the File Format	123
Changing the Color Mode	123
Setting the Scan Resolution	123
Setting the Color Button Sets	123
Specifying the Original Size	123
Making the Image Lighter or Darker	124
Adjusting the Sharpness	124
Changing the Auto Exposure Level	124
Setting the Margins	124
Setting the TIFF File Format	125
Setting the Image Compression	125
Setting the Maximum Email Size	125
Limiting Access to Scanning	126
Faxing	127
Loading Documents for Faxing	128
Basic Faxing	129
Sending a Fax From the Printer	129
Sending a Fax From Your Computer	130
Sending a Fax Using Windows Applications	130
Sending a Fax Using Macintosh Applications	130
Using the Fax Book	131
Faxing to an Individual	132
Adding an Individual Fax Address Book Entry	132
Faxing to an Individual in the Address Book	133
Faxing to a Group	134
Creating a Fax Group	134
Editing Address Book Fax Groups	135
Faxing to an Address Book Group	136
Searching the Local Phone Book	136
Selecting Fax Options for Single Jobs	137
Setting the Fax Resolution	137
Making the Image Lighter or Darker	137
Turning OnHook On or Off	137
Sending a Delayed Fax	138
Including a Fax Cover Page	138
Setting Up Polling	138
Configuring the Printer for Faxing	139
Changing the Default Fax Settings	139
Managing Fax Functions	140
Printing Monitor Reports	140
Printing a Monitor Report for a Group Fax	140
Turning Secure Fax Receive On or Off	141
Printing Secure Faxes	141
Limiting Access to Faxing	141
Changing the Panel Lock Password	142
Limiting Who Can Send Faxes to the Printer	142
Printing Fax Reports	143
Inserting Pauses in Fax Numbers	143
Maintenance	145
Cleaning the Printer	146
General Precautions	146
Cleaning the Scanner	147
Cleaning the Exterior	149
Cleaning the Interior	149
Cleaning Inside the Printer	150
Cleaning the LED Lenses	153
Cleaning the Color Toner Density Sensors	155
Adjustments and Maintenance Procedures	157
Color Registration	157
Setting Automatic Color Registration	157
Performing an Automatic Color Registration Adjustment	157
Adjusting Paper Type	158
Adjusting the Bias Transfer Roller	158
Adjusting the Fuser	159
Refreshing the Bias Transfer Roller	159
Adjusting the Altitude	159
Ordering Supplies	160
Consumables	160
When to Order Supplies	160
Toner Cartridges	161
General Precautions	161
Replacing a Toner Cartridge	161
Refreshing the Toner	162
Cleaning the Developer	162
Recycling Supplies	162
Managing the Printer	163
Checking Page Counts	163
Printing the System Settings Page	163
Viewing the Billing Meters	163
Changing the Panel Lock Password	163
Moving the Printer	164
Troubleshooting	167
General Troubleshooting	168
Printer Does Not Turn On	168
Printer Resets or Turns Off Frequently	168
The Printer Does Not Print	169
Printer is Making Unusual Noises	169
Condensation has Formed Inside the Printer	170
Paper Jams	171
Minimizing Paper Jams	171
Locating Paper Jams	172
Clearing Paper Jams	173
Clearing Paper Jams From the Front of the Printer	173
Clearing Paper Jams From the Back of the Printer	174
Clearing Paper Jams From the Output Tray	176
Troubleshooting Paper Jams	179
Multiple Sheets Pulled Together	179
Paper Misfeeds	179
Label and Envelope Misfeeds	180
Paper Jam Message Stays On	180
Print-Quality Problems	181
Controlling Print Quality	181
Paper and Media	182
Solving Print-Quality Problems	183
Getting Help	187
Error and Status Messages	187
PrintingScout Alerts	187
Online Support Assistant	187
Information Pages	187
More Information	188
Specifications	189
Printer Configurations and Options	190
Available Configurations	190
Standard Features	190
Physical Specifications	191
Weights and Dimensions	191
Total Space Requirements	191
Clearance Requirements	191
Environmental Specifications	193
Temperature	193
Relative Humidity	193
Elevation	193
Electrical Specifications	194
Power Supply Voltage and Frequency	194
Power Consumption	194
ENERGY STAR Qualified Product	194
Performance Specifications	195
Controller Specifications	196
Processor	196
Memory	196
Interfaces	196
Regulatory Information	197
Basic Regulations	198
United States FCC Regulations	198
Canada	198
European Union	199
Turkey RoHS Regulation	199
Copy Regulations	200
United States	200
Canada	202
Other Countries	202
Fax Regulations	203
United States	203
Fax Send Header Requirements	203
Data Coupler Information	203
Canada	205
European Union	205
Radio Equipment and Telecommunications Terminal Equipment Directive	205
South Africa	205
New Zealand	206
Material Safety Data Sheets	207
Recycling and Disposal	209
All Countries	210
North America	211
European Union	212
Domestic/Household Environment	212
Professional/Business Environment	212
Collection and Disposal of Equipment and Batteries	213
Business Users in the European Union	213
Disposal Outside of the European Union	213
Battery Symbol Note	213
Battery Removal	213

Match case Limit results 1 per page

Troubleshooting

WorkCentre 6015 Color Multifunction Printer

179

User Guide

Troubleshooting Paper Jams

This section includes:



Multiple Sheets Pulled Together

..............................................................................................................................

179



Paper Misfeeds

................................................................................................................................................................

179



Label and Envelope Misfeeds

....................................................................................................................................

180



Paper Jam Message Stays On

...................................................................................................................................

180

Multiple Sheets Pulled Together

Probable Causes

Solutions

The paper tray is too full.

Remove some of the paper. Do not load paper past fill line.

The edges of the paper are not even.

Remove the paper, align the edges, and then reload it.

The paper is moist from humidity.

Remove the paper from the tray, and replace it with new dry paper.

Too much static electricity is present.



Try a new ream of paper.



Do not fan transparencies before loading in tray.

Using unsupported paper.

Use only Xerox

-approved paper. For details, see

Supported Paper

on page 72.

Humidity is too high for coated paper.

Feed paper one sheet at a time.

Paper Misfeeds

Probable Causes

Solutions

The paper is not correctly positioned in the

tray.



Remove the misfed paper and reposition it properly in the tray.



Adjust the paper guides in the tray to match the size of the

paper.

The paper tray is too full.

Remove some of the paper. Do not load paper past the fill line.

The paper guides are not correctly adjusted to

the paper size.

Adjust the paper guides in the tray to match the size of the paper.

The tray contains warped or wrinkled paper.

Remove the paper, smooth it out, and reload it. If it still misfeeds, do

not use that paper.

The paper is moist from humidity.

Remove the moist paper and replace it with new, dry paper.

Using paper of the wrong size, thickness, or

type.

Use only Xerox

approved paper. For details, see

Supported Paper

page 72.