ZyXEL UAG4100 User Guide - Page 560
Diagnostics
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CHAPTER 49 Diagnostics 49.1 Overview Use the diagnostics screens for troubleshooting. 49.1.1 What You Can Do in this Chapter • Use the Diagnostics screen (see Section 49.2 on page 560) to generate a file containing the UAG's configuration and diagnostic information if you need to provide it to customer support during troubleshooting. • Use the Packet Capture screens (see Section 49.3 on page 562) to capture packets going through the UAG. • Use the Core Dump screens (see Section 49.4 on page 566) to have the UAG save a process's core dump to an attached USB storage device if the process terminates abnormally (crashes) so you can send the file to customer support for troubleshooting. • Use the System Log screens (see Section 49.5 on page 567) to download files of system logs from a connected USB storage device to your computer. • Use the Network Tool screen (see Section 49.6 on page 568) to ping an IP address or trace the route packets take to a host. • Use the Wireless Frame Capture screens (see Section 49.7 on page 569) to capture network traffic going through the AP interfaces connected to your UAG. 49.2 The Diagnostics Screen The Diagnostic screen provides an easy way for you to generate a file containing the UAG's configuration and diagnostic information. You may need to send this file to customer support for troubleshooting. Click Maintenance > Diagnostics to open the Diagnostic screen. UAG Series User's Guide 560
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