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Brother International 4200CN Users Manual - English - Page 102

Paper Feed Problems

UPC - 012502607458

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Paper Feed Problems Symptom Paper does not feed, Paper jams, Several sheets feed at once, Paper does not feed straight Possible Cause Is the media properly loaded? If using special paper, is the media properly loaded into the multi-purpose tray? Is the paper damp? Is the media suitable? Is the paper tray properly inserted into the printer? Is there paper jammed in the printer? Is the printer level? Is the printer driver paper feed method correctly set? Are the paper guides of the paper tray set correctly? Is the paper guide in the multi-purpose tray set at the correct mark? Did you install the A5 spacer when loading A5 paper into the paper tray? Action Make sure that the media is properly loaded. When using media such as transparencies, label sheets, or envelopes, fan the stack before loading so that there is air between the sheets. See Loading Paper on page 3-7. Replace the paper. See Loading Paper on page 3-7. Replace the media with a size and type of media suitable for use with this printer. See Suitable and Unsuitable Paper Types on page 3-1 Push the paper tray completely back into the printer. Remove the jammed paper. Also, thoroughly inspect the inside of the printer and remove any tape or adhesive found along the paper path. See Clearing Paper Jams on page 6-1. Reposition the printer on a flat, stable surface. See Safety Precautions on page xvi. Make sure that the printer driver paper feed method is correctly set. Also, when an optional tray module is present, you must reconfigure the printer to use the module as tray 2 or tray 3. See Help. In the paper tray, set the side and end guides in the correct positions. See Load Paper in the Paper Tray on page 3-7. See Load A5 Paper in the Paper Tray/Changing the Paper Size from A5 on page 3-10. Set the paper guide in the multi-purpose tray at the correct mark. See Load Paper into the Multi-purpose Tray on page 3-16. Make sure that the A5 spacer is properly installed next to the end guide in the paper tray. See Load A5 Paper in the Paper Tray/Changing the Paper Size from A5 on page 3-10. 5 - 13 TROUBLESHOOTING

Section	Page
Table of Contents	2
REGULATIONS	10
Introduction	15
How to Use This Guide	16
Conventions	16
Safety Precautions	17
Installing and Relocating your Printer	17
Precautions for Power and Grounded/Earthed Connections	19
Operating Precautions	21
Notes on Handling Consumables	23
Printer System Settings	24
Adjusting Color Registration	24
Printing the Color Registration Chart	24
Determining values	25
Entering Values	26
Configuring the Printer on a Network	27
Setting an IP Address	27
Setting Protocols	31
Confirming Settings	32
Basic Printer Operation	33
Printer Part Names and Functions	33
Turning the Printer On and Off	36
Turn the Printer On	36
Turn the Printer Off	37
Installing the Printer Driver for Windows®	38
Installing the Printer Driver	38
Upgrading the Printer Driver	38
Using Windows® Help	41
Installing the Printer Driver for Macintosh®	42
Installing the Printer Driver	42
Upgrading the Printer Driver	42
Printing from Macintosh®	43
Using Balloon Help on Macintosh® (Mac OS® 8.6-9.2 only)	44
Cancel Printing	45
Cancel Printing at the Computer	45
Cancel Printing at the printer’s Control Panel	46
Changing the Configuration for Options	47
In Windows®	48
On a Macintosh® computer	48
Loading Paper and Usable Paper Types	49
Suitable and Unsuitable Paper Types	49
Suitable Paper Types	49
Unsuitable Paper Types	53
Storing Paper	54
Loading Paper	55
Load Paper in the Paper Tray	55
Load A5 Paper in the Paper Tray/Changing the Paper Size from A5	58
Load Paper into the Multi-purpose Tray	64
Printing on Envelopes, Transparencies, and Custom-size (Long) Paper	66
Printing on Envelopes	66
Printing on Transparencies	68
Printing Custom-size Paper	70
Duplex Printing	72
Duplex Printing	73
Control Panel	74
Control Panel Overview	74
LED Indicators	74
Liquid Crystal Display (LCD)	75
Buttons	76
Basic Menu Operation	77
Menu Structure and Basic Operations	77
What to do if you make a mistake?	78
List of Menu Items	79
System Settings	79
Maintenance Mode	82
Parallel	84
Report/List	85
Network	86
USB	89
Troubleshooting	90
If it looks like you are unable to fix the problem	90
Power Problems	91
Printing Problems	92
Indicators are on, flashing, or off.	92
Cannot Print in Windows	93
Cannot Print from a Macintosh® Computer	94
Print Quality Problems	95
Blank or Completely Black Pages are Output	95
Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs	96
Unsatisfactory Printing	100
Paper Feed Problems	102
Others Problems	103
Network Problems	103
Other Problems	104
What to Do When an Error Message Appears	105
The Alarm Indicator is On or Flashing	111
The Alarm Lamp is On	111
The Alarm Lamp is Flashing	111
Forcing the Printer to Print Remaining Data (When Printing is Halted)	112
Cleaning the Density Sensor	113
Paper Jams	116
Clearing Paper Jams	116
Paper Jams in the Multi-purpose Tray	118
Paper Jams in the Paper Tray	119
Paper Jams Between the Print Head Cartridge and the Fuser Unit	121
Paper jams around the print head cartridge	121
Paper jams around the fuser unit	123
Paper longer than 360 mm (14 in.) jams	124
Paper Jams in the Paper Rotator	124
Paper Jams in the 2 Tray Module	125
Routine Maintenance and Consumable Replacement	127
Replacing the Toner Cartridges (TN-12BK/Y/M/C)	127
Toner Cartridge Handling Precautions	127
Replacing the Toner Cartridges	128
Replacing the Print Head Cartridge (PH-12CL)	131
Print Head Cartridge Handling Precautions	131
Replacing the Print Head Cartridge	132
Replacing the Transfer Roll Cartridge (TR-11CL)	137
Transfer Roll Cartridge Handling Precautions	137
Replacing the Transfer Roll Cartridge	138
Replacing the Fuser unit (FP-12CL)	140
Fuser unit Handling Precautions	140
Replacing the Fuser unit	141
Printing Reports and Lists	144
Confirming Printer Configuration and Network Settings	145
Checking the Print Log	146
Confirming Printer Status from Your Computer	147
Checking Status and Remaining Amounts of Consumables using a Web Browser	147
Cleaning the Printer	148
Cleaning Precautions	148
Cleaning the outside of the printer	148
Transporting the Printer	149
Storing the Printer	154
Appendixes	155
Introduction to the Optional and Consumable Items	155
Options	155
Consumable Items	156
Getting Product Support Information	157
General Specifications	158
Printer Specifications	158
Network Specifications	161
Printable Area	162
Important information for choosing your paper	162
Life Span of Consumable Items	163
Life span of consumables (in printable pages)	163
Adding Expansion Memory	164

Match case Limit results 1 per page

5 - 13

TROUBLESHOOTING

Paper Feed Problems

Symptom

Possible Cause

Action

Paper does not feed,

Paper jams, Several

sheets feed at once,

Paper does not feed

straight

Is the media properly loaded?

If using special paper, is the media properly

loaded into the multi-purpose tray?

Make sure that the media is properly

loaded.

When using media such as transparencies,

label sheets, or envelopes, fan the stack

before loading so that there is air between

the sheets.

See

Loading Paper

on page 3-7.

Is the paper damp?

Replace the paper.

See

Loading Paper

on page 3-7.

Is the media suitable?

Replace the media with a size and type of

media suitable for use with this printer. See

Suitable and Unsuitable Paper Types

page 3-1

Is the paper tray properly inserted into the

printer?

Push the paper tray completely back into

the printer.

Is there paper jammed in the printer?

Remove the jammed paper.

Also, thoroughly inspect the inside of the

printer and remove any tape or adhesive

found along the paper path.

See

Clearing Paper Jams

on page 6-1.

Is the printer level?

Reposition the printer on a flat, stable

surface.

See

Safety Precautions

on page xvi.

Is the printer driver paper feed method

correctly set?

Make sure that the printer driver paper feed

method is correctly set. Also, when an

optional tray module is present, you must

reconfigure the printer to use the module as

tray 2 or tray 3.

See

Help

Are the paper guides of the paper tray set

correctly?

In the paper tray, set the side and end

guides in the correct positions.

See

Load Paper in the Paper Tray

on page

3-7.

See

Load A5 Paper in the Paper

Tray/Changing the Paper Size from A5

page 3-10.

Is the paper guide in the multi-purpose tray

set at the correct mark?

Set the paper guide in the multi-purpose

tray at the correct mark.

See

Load Paper into the Multi-purpose Tray

on page 3-16.

Did you install the A5 spacer when loading

A5 paper into the paper tray?

Make sure that the A5 spacer is properly

installed next to the end guide in the paper

tray.

See

Load A5 Paper in the Paper

Tray/Changing the Paper Size from A5

page 3-10.