Brother International 4200CN Users Manual - English - Page 93

Cannot Print in Windows, Pause Printing, Pause, Printing

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Symptom The Ready lamp is not on or is not flashing after executing the print command Possible Cause Is the printer properly configured for use through a network? (When on a network.) Action Print the printer configuration list to check the network settings. Correct any inappropriate settings. See the Network User's Guide on the CD-ROM. The network has a problem. (When on a network). Check that the printer is on and execute the print command from the computer one more time. If the problem persists, call your system administrator. Is the printer off? Press the I on the power switch to turn the printer on. See Turning the Printer On and Off on page 2-4. Printouts are not output from the Printer even though the Ready lamp is on or flashing There may be data remaining in the printer. Cancel printing or force the remaining data to be printed out. See Cancel Printing on page 2-13. Cannot Print in Windows Symptom The printer does not print Possible Cause Example for Windows® XP Does Pause Printing appear in the printer window? Is the printer off? Cannot print with TCP/IP Is the parallel, USB, or Ethernet interface cable loose or disconnected? Is the printer's IP address set correctly? (When using TCP/IP.) Is there a reception filter? Action When printing stops because of an error, the printer sometimes switches to the Pause Printing state. Follow the steps below to release the printer from the Pause Printing state. 1. On the Start menu, click Printers and Faxes. 2. Double-click the appropriate printer. 3. In the printer window, click the Printer menu. 4. On the Printer menu, if Pause Printing is selected, click it to unselect it. Press the I on the power switch to turn the printer on. See Turning the Printer On and Off on page 2-4. Turn the printer off and check the interface cable. If necessary, reconnect it, then turn the printer back on. The IP address might be different. Call your system administrator and set the correct IP address. Use the printer configuration list to confirm the current IP address. Call your system administrator to find out if there is a reception filter set. TROUBLESHOOTING 5 - 4

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TROUBLESHOOTING
5 - 4
Cannot Print in Windows
The
Ready
lamp is
not on or is not
flashing after
executing the print
command
Is the printer properly configured for use
through a network? (When on a network.)
Print the printer configuration list to check
the network settings.
Correct any inappropriate settings.
See the
Network User's Guide
on the
CD-ROM.
The network has a problem. (When on a
network).
Check that the printer is on and execute the
print command from the computer one
more time.
If the problem persists, call your system
administrator.
Is the printer off?
Press the
I
on the power switch to turn the
printer on.
See
Turning the Printer On and Off
on page
2-4.
Printouts are not
output from the
Printer even though
the
Ready
lamp is on
or flashing
There may be data remaining in the printer.
Cancel printing or force the remaining data
to be printed out.
See
Cancel Printing
on page 2-13.
Symptom
Possible Cause
Action
The printer does not
print
Example for Windows
®
XP
Does
Pause Printing
appear in the
printer window?
When printing stops because of an error,
the printer sometimes switches to the
Pause Printing
state. Follow the steps
below to release the printer from the
Pause
Printing
state.
1. On the
Start
menu, click
Printers and
Faxes
.
2. Double-click the appropriate printer.
3. In the printer window, click the
Printer
menu.
4. On the
Printer
menu, if
Pause Printing
is selected, click it to unselect it.
Is the printer off?
Press the
I
on the power switch to turn the
printer on.
See
Turning the Printer On and Off
on page
2-4.
Is the parallel, USB, or Ethernet interface
cable loose or disconnected?
Turn the printer off and check the interface
cable. If necessary, reconnect it, then turn
the printer back on.
Cannot print with
TCP/IP
Is the printer’s IP address set correctly?
(When using TCP/IP.)
The IP address might be different. Call your
system administrator and set the correct IP
address.
Use the printer configuration list to confirm
the current IP address.
Is there a reception filter?
Call your system administrator to find out if
there is a reception filter set.
Symptom
Possible Cause
Action