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Brother International 4200CN Users Manual - English - Page 105

What to Do When an Error Message Appears

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What to Do When an Error Message Appears This section describes error messages and their meanings, as well as what to do when they appear. When an error message is displayed, find the corresponding message in the table below and follow the instructions. When the message is too long to fit on the display, the screen changes every 3 seconds, displaying the message in segments. Message Meaning and Action xxx-xxx Turn OFF the Power The printer is not functioning correctly. Action: Turn the printer off and turn it on again. When/if the same message re-appears after taking this action, write the error code displayed, turn the printer off, and contact your dealer or Brother Customer Service. "xxx-xxx" indicates numeric characters. Message Replace Yellow Toner (Y) Reinsert Yellow Toner (Y) CTD Sensor Need Maintenance Clean Up CTD Sensor Regi Jam Open A-Cover Fuser Jam Open A/B-Cover Duplex Jam Open B-Cover Meaning and Action The yellow toner cartridge is empty. Action: Replace the yellow toner cartridge. See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1. There is no yellow toner cartridge inserted in the printer or the cartridge is improperly set. Action: Grip the levers at each end of the yellow toner cartridge with your fingers, then push down firmly to rotate the levers forward to install the cartridge. See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1. It is time to check the density sensor. Action: Remove the transfer roll cartridge and check the cleanliness of the density sensor. See Cleaning the Density Sensor on page 5-24. The density sensor is dirty. Action: Remove the transfer roll cartridge and clean the density sensor. See Cleaning the Density Sensor on page 5-24. There is paper jammed in the printer. Action: Press button A, open the front cover and remove the jammed paper. Make sure that there is no paper jammed in the paper trays. See Clearing Paper Jams on page 6-1. There is paper jammed in the printer. Action: Press button A or B, open the front cover and remove the jammed paper. Make sure there is no paper jammed in the paper trays. See Paper Jams Between the Print Head Cartridge and the Fuser Unit on page 6-6. There is paper jammed in the paper rotator used for duplex printing. Action: Press button B, open the front cover and remove the jammed paper. See Paper Jams in the Paper Rotator on page 6-9. TROUBLESHOOTING 5 - 16

Section	Page
Table of Contents	2
REGULATIONS	10
Introduction	15
How to Use This Guide	16
Conventions	16
Safety Precautions	17
Installing and Relocating your Printer	17
Precautions for Power and Grounded/Earthed Connections	19
Operating Precautions	21
Notes on Handling Consumables	23
Printer System Settings	24
Adjusting Color Registration	24
Printing the Color Registration Chart	24
Determining values	25
Entering Values	26
Configuring the Printer on a Network	27
Setting an IP Address	27
Setting Protocols	31
Confirming Settings	32
Basic Printer Operation	33
Printer Part Names and Functions	33
Turning the Printer On and Off	36
Turn the Printer On	36
Turn the Printer Off	37
Installing the Printer Driver for Windows®	38
Installing the Printer Driver	38
Upgrading the Printer Driver	38
Using Windows® Help	41
Installing the Printer Driver for Macintosh®	42
Installing the Printer Driver	42
Upgrading the Printer Driver	42
Printing from Macintosh®	43
Using Balloon Help on Macintosh® (Mac OS® 8.6-9.2 only)	44
Cancel Printing	45
Cancel Printing at the Computer	45
Cancel Printing at the printer’s Control Panel	46
Changing the Configuration for Options	47
In Windows®	48
On a Macintosh® computer	48
Loading Paper and Usable Paper Types	49
Suitable and Unsuitable Paper Types	49
Suitable Paper Types	49
Unsuitable Paper Types	53
Storing Paper	54
Loading Paper	55
Load Paper in the Paper Tray	55
Load A5 Paper in the Paper Tray/Changing the Paper Size from A5	58
Load Paper into the Multi-purpose Tray	64
Printing on Envelopes, Transparencies, and Custom-size (Long) Paper	66
Printing on Envelopes	66
Printing on Transparencies	68
Printing Custom-size Paper	70
Duplex Printing	72
Duplex Printing	73
Control Panel	74
Control Panel Overview	74
LED Indicators	74
Liquid Crystal Display (LCD)	75
Buttons	76
Basic Menu Operation	77
Menu Structure and Basic Operations	77
What to do if you make a mistake?	78
List of Menu Items	79
System Settings	79
Maintenance Mode	82
Parallel	84
Report/List	85
Network	86
USB	89
Troubleshooting	90
If it looks like you are unable to fix the problem	90
Power Problems	91
Printing Problems	92
Indicators are on, flashing, or off.	92
Cannot Print in Windows	93
Cannot Print from a Macintosh® Computer	94
Print Quality Problems	95
Blank or Completely Black Pages are Output	95
Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs	96
Unsatisfactory Printing	100
Paper Feed Problems	102
Others Problems	103
Network Problems	103
Other Problems	104
What to Do When an Error Message Appears	105
The Alarm Indicator is On or Flashing	111
The Alarm Lamp is On	111
The Alarm Lamp is Flashing	111
Forcing the Printer to Print Remaining Data (When Printing is Halted)	112
Cleaning the Density Sensor	113
Paper Jams	116
Clearing Paper Jams	116
Paper Jams in the Multi-purpose Tray	118
Paper Jams in the Paper Tray	119
Paper Jams Between the Print Head Cartridge and the Fuser Unit	121
Paper jams around the print head cartridge	121
Paper jams around the fuser unit	123
Paper longer than 360 mm (14 in.) jams	124
Paper Jams in the Paper Rotator	124
Paper Jams in the 2 Tray Module	125
Routine Maintenance and Consumable Replacement	127
Replacing the Toner Cartridges (TN-12BK/Y/M/C)	127
Toner Cartridge Handling Precautions	127
Replacing the Toner Cartridges	128
Replacing the Print Head Cartridge (PH-12CL)	131
Print Head Cartridge Handling Precautions	131
Replacing the Print Head Cartridge	132
Replacing the Transfer Roll Cartridge (TR-11CL)	137
Transfer Roll Cartridge Handling Precautions	137
Replacing the Transfer Roll Cartridge	138
Replacing the Fuser unit (FP-12CL)	140
Fuser unit Handling Precautions	140
Replacing the Fuser unit	141
Printing Reports and Lists	144
Confirming Printer Configuration and Network Settings	145
Checking the Print Log	146
Confirming Printer Status from Your Computer	147
Checking Status and Remaining Amounts of Consumables using a Web Browser	147
Cleaning the Printer	148
Cleaning Precautions	148
Cleaning the outside of the printer	148
Transporting the Printer	149
Storing the Printer	154
Appendixes	155
Introduction to the Optional and Consumable Items	155
Options	155
Consumable Items	156
Getting Product Support Information	157
General Specifications	158
Printer Specifications	158
Network Specifications	161
Printable Area	162
Important information for choosing your paper	162
Life Span of Consumable Items	163
Life span of consumables (in printable pages)	163
Adding Expansion Memory	164

Match case Limit results 1 per page

TROUBLESHOOTING

5 - 16

What to Do When an Error Message Appears

This section describes error messages and their meanings, as well as what to do when they appear.

When an error message is displayed, find the corresponding message in the table below and follow the

instructions.

When the message is too long to fit on the display, the screen changes every 3 seconds, displaying

the message in segments.

"xxx-xxx" indicates numeric characters.

Message

Meaning and Action

xxx-xxx

Turn OFF the Power

The printer is not functioning correctly.

Action:

Turn the printer off and turn it on again. When/if the same message re-appears after

taking this action, write the error code displayed, turn the printer off, and contact your

dealer or Brother Customer Service.

Message

Meaning and Action

Replace Yellow

Toner (Y)

The yellow toner cartridge is empty.

Action:

Replace the yellow toner cartridge.

See

Replacing the Toner Cartridges (TN-12BK/Y/M/C)

on page 7-1.

Reinsert Yellow

Toner (Y)

There is no yellow toner cartridge inserted in the printer or the cartridge is improperly

set.

Action:

Grip the levers at each end of the yellow toner cartridge with your fingers, then push

down firmly to rotate the levers forward to install the cartridge.

See

Replacing the Toner Cartridges (TN-12BK/Y/M/C)

on page 7-1.

CTD Sensor

Need Maintenance

It is time to check the density sensor.

Action:

Remove the transfer roll cartridge and check the cleanliness of the density sensor.

See

Cleaning the Density Sensor

on page 5-24.

Clean Up

CTD Sensor

The density sensor is dirty.

Action:

Remove the transfer roll cartridge and clean the density sensor.

See

Cleaning the Density Sensor

on page 5-24.

Regi Jam

Open A-Cover

There is paper jammed in the printer.

Action:

Press button A, open the front cover and remove the jammed paper.

Make sure that there is no paper jammed in the paper trays.

See

Clearing Paper Jams

on page 6-1.

Fuser Jam

Open A/B-Cover

There is paper jammed in the printer.

Action:

Press button A or B, open the front cover and remove the jammed paper. Make sure

there is no paper jammed in the paper trays.

See

Paper Jams Between the Print Head Cartridge and the Fuser Unit

on page 6-6.

Duplex Jam

Open B-Cover

There is paper jammed in the paper rotator used for duplex printing.

Action:

Press button B, open the front cover and remove the jammed paper.

See

Paper Jams in the Paper Rotator

on page 6-9.