Canon C50FSi Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 256

VK Troubleshooting Cannot log into a Storage Server from a Viewer. Situation You cannot log into a Storage Server from a Viewer. Solution Check the following: • The login user name and password are correct. • The network between the server and the Viewer has no problem. • The IP address of the server to which you want to login is correct. • The ping command succeeds for the server from the Viewer. • When the proxy is configured in Internet Explorer, change the settings to exclude the VK server. Cannot view live video. Situation You cannot view live video. Solution Check the following: • If "Could not connect to camera" is displayed in the Video Window, check whether the power source of the Camera Server and the network have no problem. • An error is displayed in the Timeline in the Viewer. ➝ If "Connect to : Error Occurred" is displayed, check whether the power source of the Camera Server and the network have no problem. • The screen goes black when layout is switched, but video is displayed after a few seconds. ➝ Too many Camera Servers that exceed the performance of your PC are displayed in the Viewer, or a live frame rate that exceeds the performance of your PC is set. Reduce the number of Camera Servers to be displayed, or decrease the live frame rate. When a layout sequence is running in the Viewer, the Video Window suddenly goes black and video of the Camera Server cannot be displayed. Situation When a layout sequence is running, the Video Window goes black and video of the Camera Server cannot be displayed. Solution When many Camera Servers are placed in one layout and a layout sequence is run in a short time, system resources required for communication may run short. Reduce the number of Camera Servers to be displayed in a layout, or make the switching interval for layout sequences longer. 256