Canon C50FSi Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 258

VK Troubleshooting Cannot configure the Camera Server not to record. Situation You have attempted to modify the Camera Server and set Do not Record in the Edit Camera Server dialog. A message appears stating that the Camera Server is already set up without recording settings. Solution In the Camera Server list displayed on the Locations/Zones tab of the Storage and Camera Server Summary screen, the selected Camera Server probably has more than one listing. Click the listing which has an associated Storage Server listed beside it and then click Remove Camera Server. Make sure you save your changes to permanently remove the deleted Camera Server. Storage Server free disk space is extremely low. Situation Storage Server disk usage is far in excess of the calculated level (➝ P. 31, 64) and there is little free space. Solution When the Camera Server video quality is set high, there is a large amount of data per frame. Also, if you are using anti-virus software, communication between Storage Servers and Camera Servers is being recorded and that file may be several gigabytes in size. Please alter the anti-virus software settings to eliminate Storage Servers from virus scanning targets. Connection Problems Cannot connect to a Camera Server. Situation In the Viewer the screen has gone black and a message appears stating "Could not connect to camera". Solution Check whether the network is down, whether the physical connection to the Camera Server is broken, or whether the camera is not powered. Cannot connect to a Master Storage Server. Situation You have attempted to launch the Viewer and a connection to the Master Storage Server error message appears. Solution Check whether the specified Master Storage Server works properly. On the Storage Server computer, open the Storage Server Configuration utility. If the Storage Server is not running, click Start Storage Server (➝ P. 61). The Configuration and Preferences screen takes a long time to open. Situation When you switch from the Viewing Screen to the Configuration and Preferences screen, a message "Please wait" appears and remains on screen for a while. Solution Check whether you do not have a lot of Camera Servers to disconnect. Waiting time is dependent on the time required for disconnecting from each Camera Server on the network. It is recommended that you remove nonessential or low priority Camera Servers from your Viewing Screen. 258