Canon C50FSi Network Video Recorder VK-64/VK-16 Administrator's Manual - Page 257

VK Troubleshooting Viewer operation seems to slow down. Situation Viewer operation slows down. Solution The performance of a Viewer depends largely on CPU specifications and graphics specifications of the PC on which the Viewer is installed. When Viewer operation slows down, try to reduce the number of Camera Servers to be displayed or decrease a live frame rate. If the video quality of Camera Servers is set high or the resolution is set to VGA, processing may take a long time because the size of image data is large. In this case, review the video quality or video size in the Camera Server settings. 9 Troubleshooting Timeline The Playback controls are inactive. Situation You have clicked any of the Playback controls but nothing happens. Solution Move the Playhead away from the Live position. Playback controls will then be active. A Video Window needs to be selected for playback. Also, the nudge buttons (➝ P. 204) and the Extract Video button (➝ P. 211) are enabled only when one Video Window is selected. Extract Video Cannot save video as no data could be found. Situation You have attempted to extract video, but an error message appears stating that no video can be found in the selected segment. Solution Check that the selected segment of video has recorded footage (➝ P. 210). Scheduling and Recording Cannot initiate Record Now on a camera. Situation You have selected a Video Window to initiate Record Now, but the menu option is not available. Solution In the Edit Camera Server dialog of the Configuration and Preferences screen, Do not Record is probably set for the Camera Server. Change the option to enable recording to the Storage Server (➝ P. 95). 257