Canon PIXMA Pro9000 Quick Start Guide - Page 67

Cannot Install the Printer Driver or an Application Program

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Troubleshooting Cannot Install the Printer Driver or an Application Program Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try This Follow the Easy Setup Instructions packaged with your printer for proper printer driver installation. If the installer was forced to be terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, refer to your Windows documentation for more information. Installation does not start automatically when the Setup CD-ROM is inserted into the drive If the printer driver installation did not start automatically when you inserted the Setup CD-ROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-Windows XP, open the My Computer window, and then double-click the CD-ROM icon. Unable to proceed beyond the Printer Connection screen Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed on the desktop, there is a problem with the CDROM. Contact the Customer Care Center. Reinstall the printer driver. 1. Click Cancel on the Printer Connection screen. 2. Click Start Over on the Installation Failure screen. 3. Click Back on the screen that appears next. 4. Click Exit on the Welcome screen, then remove the CD-ROM. 5. Turn the printer off. 6. Check the cable connection. 7. Restart the computer. 8. Make sure no other applications (including anti-virus programs) are running. 9. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. Easy-PhotoPrint Pro does not start up or EasyPhotoPrint Pro menu does not appear After EasyPhotoPrint Pro had been installed, Adobe Photoshop is installed If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not running and install Adobe Photoshop Plug-In as described below. 1. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer. 2. Follow the on-screen instructions to install Adobe Photoshop Plug-In. 1. Select Applications from the Go menu, and double-click the Canon Utilities folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon. 2. Follow the on-screen instructions to install Adobe Photoshop Plug-In. In Macintosh If you have never started up Adobe Photoshop before, Adobe Photoshop Plug-In cannot be installed. 63

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Troubleshooting
63
Cannot Install the Printer Driver or an Application Program
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Installation
procedure not
followed correctly
Follow the
Easy Setup Instructions
packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Installation does
not start
automatically when
the
Setup CD-ROM
is inserted into the
drive
If the printer driver installation did not start automatically when you inserted the
Setup CD-ROM
into the CD-ROM drive:
1. Click
Start
and select
My Computer
.
2.
Double-click the
CD-ROM
icon.
For non-Windows XP, open the
My Computer
window, and then double-click the
CD-ROM
icon.
Double-click the
CD-ROM
icon on your desktop to start installation.
If the
CD-ROM
icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.
Unable to proceed
beyond the
Printer
Connection
screen
Reinstall the printer driver.
1. Click
Cancel
on the
Printer Connection
screen.
2. Click
Start Over
on the
Installation
Failure
screen.
3. Click
Back
on the screen that appears
next.
4. Click
Exit
on the Welcome screen, then
remove the CD-ROM.
5.Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described in the
Easy Setup
Instructions
and reinstall the driver.
Easy-PhotoPrint
Pro does not start
up or Easy-
PhotoPrint Pro
menu does not
appear
After Easy-
PhotoPrint Pro had
been installed,
Adobe Photoshop is
installed
If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although
you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not
running and install Adobe Photoshop Plug-In as described below.
1. Click
Start
, and select
All Programs
(or
Programs
),
Canon Utilities
,
Easy-
PhotoPrint Pro
and then
Photoshop Plug-In Installer
.
2.
Follow the on-screen instructions to install Adobe Photoshop Plug-In.
1. Select
Applications
from the
Go
menu, and double-click the
Canon Utilities
folder, the
Easy-PhotoPrint Pro
folder and then the
Plug-In Installer
icon.
2.
Follow the on-screen instructions to install Adobe Photoshop Plug-In.
In Macintosh
If you have never started up Adobe Photoshop before, Adobe
Photoshop Plug-In cannot be installed.