Canon PIXMA Pro9000 Quick Start Guide - Page 74

Cannot Print to, Printer Does

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Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Try This There may be Restart your computer. It may solve the problem. problems with your Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in operating system Windows or click the printer's icon in the Dock in Macintosh for the deletion. 1. Open the printer properties dialog box. See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on page 33. 2. Click the Maintenance tab and then View Printer Status. 3. Click Display Print Queue. 4. Select Cancel All Documents (or Purge Print Documents) in the Printer menu. In Windows XP and Windows 2000 The print jobs may not be selected. 5. When the confirmation message is displayed, click Yes. The print job is deleted. Cannot Print to End of Job 1. Click the printer's icon in the Dock and display the list of print jobs in progress. If you are using Mac OS X v.10.2.8, click on the printer icon in the Dock to start up the Print Center and double-click on the name of your printer in the Printer List to open a list of print jobs in progress. 2. Select an undesired document and click . The print job is deleted. Incorrect page size is selected Ensure that the page size setting matches the size of the paper loaded in the printer: z Check the Paper Size setting from within your application to ensure that it matches the size of the paper loaded. z Check Paper Size on the Page Setup tab in the printer properties dialog box of the printer driver (Windows) or the Page Setup dialog box of the printer driver (Macintosh) to ensure that it matches the size of the paper loaded. The size of the print data is too large Check the size of the print data. For Windows XP and Windows 2000, if the size of the data is too large, part of it may be lost. When the spool format is EMF, follow the procedure below. 1. Open the printer properties dialog box. 2. On the Page Setup tab, click Print Options. 3. Select the Reduce spool data size check box, and click OK. When Reduce spool data size is set, the print quality may be degraded. 70

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Troubleshooting
70
Printer Does Not
Start or Printer
Stops During
Print Jobs
There may be
problems with your
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use
Canon IJ Status Monitor
in
Windows or click the printer’s icon in the Dock in Macintosh for the deletion.
1.
Open the printer properties dialog box.
See
“
Opening the Printer Properties Dialog Box Directly from the Start Menu
”
on page 33.
2.
Click the
Maintenance
tab and then
View Printer Status
.
3. Click
Display Print Queue
.
4. Select
Cancel All Documents
(or
Purge Print Documents
) in the
Printer
menu.
In Windows XP and Windows 2000
The print jobs may not be selected.
5.
When the confirmation message is displayed, click
Yes
.
The print job is deleted.
1.
Click the printer’s icon in the Dock and display the list of print jobs in progress.
If you are using Mac OS X v.10.2.8, click on the printer icon in the Dock to start
up the
Print Center
and double-click on the name of your printer in the
Printer
List
to open a list of print jobs in progress.
2.
Select an undesired document and click
.
The print job is deleted.
Cannot Print to
End of Job
Incorrect page size
is selected
Ensure that the page size setting matches the size of the paper loaded in the
printer:
Check the
Paper Size
setting from within your application to ensure that it
matches the size of the paper loaded.
Check
Paper Size
on the
Page Setup
tab in the printer properties dialog box of
the printer driver (Windows) or the
Page Setup
dialog box of the printer driver
(Macintosh) to ensure that it matches the size of the paper loaded.
The size of the print
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
the procedure below.
1.
Open the printer properties dialog box.
2.
On the
Page Setup
tab, click
Print Options
.
3.
Select the
Reduce spool data size
check box, and click
OK
.
When
Reduce spool data size
is set, the print quality may be
degraded.
Problem
Possible Cause
Try This