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Service Call Message

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Troubleshooting Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed. If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See "Contacting Your Local Authorized Canon Dealer," on p. 224.) If a screen such as the one below is displayed and the print or scan function does not operate normally, some functions may still be available. ˔ When [Limited Functions Mode] Is Displayed: If [Limited Functions Mode] is displayed, you can temporally set the Limited Functions Mode to continue to use the machine until the cause of the malfunction is cleared. For more information, see "Setting the Limited Functions Mode from the Service Call Message Screen," on p. 226. ˔ When a Service Call Message Is Displayed on the Bottom of the Screen: Even if a message prompting you to call your service representative appears on the bottom of the screen, some functions may still be available. For more information, see "Functions Available When the Printer/Scanner Cannot Be Used Due to an Error," on p. 227. 223

Section	Page
Before You Start Using This Machine	9
What This Machine Can Do	10
Main Power and Energy Saver Key	12
Parts and Their Functions	14
Control Panel and Touch Panel Display	17
Main Menu Screen Settings	22
Changing Settings According to Your Needs	24
Flow of Basic Operations	25
How to Make a Copy	26
Things You Can Do with the Copy Functions	28
Sending a Fax	32
Things You Can Do with the Fax Functions	34
Sending Scanned Data (E-Mail/I-Fax/File Servers)	38
Things You Can Do with the Scan and Send Functions	40
Storing Scanned Data	44
Things You Can Do with the Scan and Store Functions	46
Printing Stored Data	48
Sending Stored Data	50
Things You Can Do with the Access Stored Files Functions (File Operation)	52
Things You Can Do with the Access Stored Files Functions (Print)	53
Things You Can Do with the Access Stored Files Functions (Send)	56
Operating the Machine from a Computer (Remote UI)	58
Printing from a Computer	60
Routine Maintenance	63
Loading Paper	64
Replacing the Stamp Cartridge (Duplex Color Image Reader Unit-G1)	90
Replacing the Staple Cartridge (For Optional Products)	93
Removing Staple Waste (For Optional Products)	107
Removing Punch Waste (For Optional Products)	111
Removing Trim Waste (Inner Booklet Trimmer-A1)	116
Operating the Limited Functions Mode	118
Replacing the Toner Cartridge	121
Routine Cleaning	126
Consumables	136
Troubleshooting	139
Clearing Paper Jams	140
Reducing the Frequency of Paper Jams	204
Clearing Staple Jams (For Optional Products)	205
If Memory Becomes Full During Scanning	218
When an Error Message Is Displayed	220
When an Error Code Is Displayed	221
Printer/Fax Driver Troubleshooting	222
Service Call Message	223

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223

Troubleshooting

Service Call Message

If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized

Canon dealer is displayed.

If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See “Contacting Your Local

Authorized Canon Dealer,” on p. 224.)

If a screen such as the one below is displayed and the print or scan function does not operate normally, some functions may

still be available.

●

When [Limited Functions Mode] Is Displayed:

If [Limited Functions Mode] is displayed, you can temporally set the Limited Functions Mode to continue to use the

machine until the cause of the malfunction is cleared. For more information, see “Setting the Limited Functions Mode from

the Service Call Message Screen,” on p. 226.

●

When a Service Call Message Is Displayed on the Bottom of the Screen:

Even if a message prompting you to call your service representative appears on the bottom of the screen, some functions

may still be available.

For more information, see “Functions Available When the Printer/Scanner Cannot Be Used Due to an Error,” on p. 227.