Dell DR4000 Administrator Guide - Page 123

About the DR4000 Support Mode - netbackup

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FILE LOCATION: C:\Users\bruce_wylie\Desktop\Dell Docs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_F The Maintenance Mode page provides the following information: • Maintenance Mode Progress bar: - Displays the mode stages - Updates as each stage completes NOTE: An alert displays above the Maintenance Mode Progress bar until the filesystem check has completed. • System Information pane: - System Name - Software Version - Current Date/Time • Support Information - Service Tag - Last Diagnostic Run - BIOS Version When the Maintenance mode has successfully completed all of its stages, the DR4000 system displays this status. Only after the Maintenance mode has completed its internal check can it return to an Operational mode. To do this, click Go to Dashboard on the Maintenance Mode page options bar. Go to Dashboard is only active when all of the internal system checks have completed and the progress bar displays a "green" status. NOTE: You may encounter issues when using data management agents (DMAs) like NetBackup with expired backup images when the DR4000 system is in its Maintenance mode. When in Maintenance mode, image expiration will fail because the DR4000 system is in a read-only state. In this case, the DMA assumes that the backup images have expired. However, the DR4000 administrator may be unaware that the backup data images still reside on the DR4000 system. About the DR4000 Support Mode Generally, the DR4000 system enters its Support mode only because of the following reasons: • The filesystem has encountered an issue that could not be resolved by running the internal Maintenance mode. DELL CONFIDENTIAL - PRELIMINARY 1/10/12 - FOR PROOF ONLY Troubleshooting and Maintenance 115

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Troubleshooting and Maintenance
115
FILE LOCATION:
C:\Users\bruce_wylie\Desktop\Dell
Docs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_F
DELL CONFIDENTIAL – PRELIMINARY 1/10/12 - FOR PROOF ONLY
The
Maintenance Mode
page provides the following information:
•
Maintenance Mode Progress bar:
–
Displays the mode stages
–
Updates as each stage completes
NOTE:
An alert displays above the Maintenance Mode Progress bar until the
filesystem check has completed.
•
System Information pane:
–
System Name
–
Software Version
–
Current Date/Time
•
Support Information
–
Service Tag
–
Last Diagnostic Run
–
BIOS Version
When the Maintenance mode has successfully completed all of its stages, the
DR4000 system displays this status. Only after the Maintenance mode has
completed its internal check can it return to an Operational mode.
To do this, click
Go to Dashboard
on the
Maintenance Mode
page options
bar.
Go to Dashboard
is only active when all of the internal system checks
have completed and the progress bar displays a “green” status.
NOTE:
You may encounter issues when using data management agents (DMAs)
like NetBackup with expired backup images when the DR4000 system is in its
Maintenance mode. When in Maintenance mode, image expiration will fail because
the DR4000 system is in a read-only state. In this case, the DMA assumes that the
backup images have expired. However, the DR4000 administrator may be unaware
that the backup data images still reside on the DR4000 system.
About the DR4000 Support Mode
Generally, the DR4000 system enters its Support mode only because of the
following reasons:
•
The filesystem has encountered an issue that could not be resolved by
running the internal Maintenance mode.