Dell DR4000 Administrator Guide - Page 85

Generating a Diagnostics Log File, Select, Download, File Download, Save File, Support, Diagnostics

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FILE LOCATION: C:\Users\bruce_wylie\Desktop\Dell Docs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_F 2 Click Select to identify the diagnostics log file you want to download, and click Download (or double-click the diagnostics log file name link). The File Download dialog is displayed. a If accessing the DR4000 system GUI from a Linux-based system: • Click Save File and navigate to a different folder location, define a new file name (or retain the existing file name). • Click Save to save this file at the specified folder location. b If accessing the DR4000 system GUI from a Windows-based system: • Click Save File. • Navigate to the Downloads folder and retrieve this file. Generating a Diagnostics Log File To generate a diagnostics log file bundle for your system: 1 Select SupportDiagnostics in the navigation panel. The Diagnostics page is displayed, and this page lists all existing diagnostics log files. 2 Click Generate. A New log file is scheduled dialog is displayed. 3 To verify that a new diagnostics log file is being generated, check the status of the diagnostics log file in the SupportDiagnostics. The Diagnostics page is displayed, and a status showing "In-progress" indicates that the diagnostics log file is being generated. When completed, the latest diagnostics log file is displayed at the top of the File Name column in the summary table. You can verify using the timestamp (with its date and time) that this is the new diagnostics file you generated. NOTE: When you generate a diagnostics log file bundle, it contains all of the DR4000 system information that may be needed when contacting Dell Support for technical assistance. The diagnostics log file bundle collects the same type of hardware, storage, and operating system information that is collected by the Dell System E-Support Tool (DSET) from the Dell DR4000 system hardware using the DR4000 system CLI commands (diagnostics --collect --dset). This information can be used by Dell Support to troubleshoot or evaluate your DR4000 system. DELL CONFIDENTIAL - PRELIMINARY 1/10/12 - FOR PROOF ONLY Using the DR4000 System Support Options 77

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Using the DR4000 System Support Options
77
FILE LOCATION:
C:\Users\bruce_wylie\Desktop\Dell
Docs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_F
DELL CONFIDENTIAL – PRELIMINARY 1/10/12 - FOR PROOF ONLY
2
Click
Select
to identify the diagnostics log file you want to download, and
click
Download
(or double-click the diagnostics log file name link).
The
File Download
dialog is displayed.
a
If accessing the DR4000 system GUI from a Linux-based system:
•
Click
Save File
and navigate to a different folder location, define a
new file name (or retain the existing file name).
•
Click
Save
to save this file at the specified folder location.
b
If accessing the DR4000 system GUI from a Windows-based system:
•
Click
Save File
.
•
Navigate to the Downloads folder and retrieve this file.
Generating a Diagnostics Log File
To generate a diagnostics log file bundle for your system:
1
Select
Support
Diagnostics
in the navigation panel.
The
Diagnostics
page is displayed, and this page lists all existing
diagnostics log files.
2
Click
Generate
.
A
New log file is scheduled
dialog is displayed.
3
To verify that a new diagnostics log file is being generated, check the status
of the diagnostics log file in the
Support
Diagnostics
.
The
Diagnostics
page is displayed, and a status showing "In-progress"
indicates that the diagnostics log file is being generated.
When completed, the latest diagnostics log file is displayed at the top of
the File Name column in the summary table. You can verify using the
timestamp (with its date and time) that this is the new diagnostics file you
generated.
NOTE:
When you generate a diagnostics log file bundle, it contains all of the
DR4000 system information that may be needed when contacting Dell Support for
technical assistance. The diagnostics log file bundle collects the same type of
hardware, storage, and operating system information that is collected by the Dell
System E-Support Tool (DSET) from the Dell DR4000 system hardware using the
DR4000 system CLI commands (
diagnostics --collect --dset
). This information can
be used by Dell Support to troubleshoot or evaluate your DR4000 system.