HP 1300 Service Manual - Page 141

Table 13., Basic troubleshooting continued, Verification steps, Possible problems, Solutions

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Table 13. Basic troubleshooting (continued) # Verification steps 4 Is the software installed correctly? 5 Does the product print from the computer? Connect the parallel cable or USB cable to the product and the computer. Use a wordprocessing application to send a print job to the printer. Possible problems Software is not installed, or an error occurred during software installation. The cable is not connected correctly. An incorrect printer driver is selected. Other devices are connected to the parallel or USB port. There is an LPT port driver problem. The formatter has failed. Solutions Uninstall and then reload the product software. Make sure you use the correct installation procedure and the correct port setting. Reconnect the cable. Select the correct printer driver. Disconnect the other devices and try again to print. Reset the computer port settings. See your computer user guide for instructions. Replace the formatter ENWW Basic troubleshooting 141

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ENWW
Basic troubleshooting
141
4
Is the software
installed correctly?
Software is not installed,
or an error occurred
during software
installation.
Uninstall and then reload the product
software. Make sure you use the correct
installation procedure and the correct port
setting.
5
Does the product
print from the
computer?
Connect the parallel
cable or USB cable to the
product and the
computer. Use a word-
processing application to
send a print job to the
printer.
The cable is not
connected correctly.
Reconnect the cable.
An incorrect printer driver
is selected.
Select the correct printer driver.
Other devices are
connected to the parallel
or USB port.
Disconnect the other devices and try again
to print.
There is an LPT port
driver problem.
Reset the computer port settings. See your
computer user guide for instructions.
The formatter has failed.
Replace the formatter
Table 13.
Basic troubleshooting (continued)
#
Verification steps
Possible problems
Solutions