HP Color LaserJet Enterprise CP5525 HP Color LaserJet Enterprise CP5520 - User - Page 215

The product does not print or it prints slowly Problem Pages print but are totally blank. Pages print very slowly. Pages did not print. Cause The document might contain blank pages. The product might be malfunctioning. All of the print cartridges might have reached the end of life. Heavier paper types can slow the print job. Complex pages can print slowly. The product might not be pulling paper correctly. The paper is jamming in the product. The USB cable might be defective or incorrectly connected. Other devices are running on your computer. Solution Check the document that you are printing to see if content appears on all of the pages. To check the product, print a Configuration page. Replace the toner cartridges if a Supplies very low message is displayed. Print on a different type of paper. Proper fusing may require a slower print speed to ensure the best print quality. Simplify the page. Make sure that paper is loaded in the tray correctly. Clear the jam. See Clear jams on page 182. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer. ENWW The product does not print or it prints slowly 199