HP DesignJet T830 User guide - Page 182
Try restarting the HP Network Device Support service Windows only., Windows, Mac OS X
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If you are able to access the Embedded Web Server, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. 6. If you have the HP software installed, you can check the printer's status from your computer to check whether the printer is paused or offline, preventing you from using it. Windows a. Click Start, point to Settings, then click Printers or Printers and Faxes. - or - Click Start, click Control Panel, then double-click Printers. b. If the printers on your computer are not being displayed in Details view, click the View menu, then click Details. c. Do one of the following, depending on the printer status: ● If the printer is Offline, right-click the printer, and click Use Printer Online. ● If the printer is Paused, right-click the printer, and click Resume Printing. d. Try using the printer over the network. Mac OS X a. Click System Preferences in the Dock, then click Print & Fax. b. Select the printer, then click Print Queue. c. If Jobs Stopped appears in the resulting window, click Start Jobs. 7. If you install the HP software a second time, the installer may create a second version of the printer driver in your Printers or Printers and Faxes folder (Windows only). If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. a. Click Start, point to Settings, then click Printers or Printers and Faxes. - or - Click Start, click Control Panel, then double-click Printers. b. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. c. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. d. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. 8. Try restarting the HP Network Device Support service (Windows only). a. Delete any print jobs currently in the print queue. b. On the desktop, right-click My Computer or Computer, then click Manage. c. Double-click Services and Applications, then click Services. d. Scroll down the list of services, right-click HP Network Devices Support, then click Restart. e. After the service restarts, try using the printer over the network again. If you are able to use the printer over the network, your network setup was successful. 178 Chapter 20 Troubleshooting data communication issues ENWW