HP Deskjet Ink Advantage 4640 User Guide

HP Deskjet Ink Advantage 4640 Manual

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  • HP Deskjet Ink Advantage 4640 | User Guide - Page 1
    HP Deskjet Ink Advantage 4640 e-All-in-One series
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    Table of contents 1 HP Deskjet Ink Advantage 4640 e-All-in-One series Help 1 2 Get to know the HP Deskjet 4640 series ...3 Printer parts ...4 Control panel and status lights ...6 Wireless settings ...8 3 Print ...9 Print documents ...10 Print photos ...12 Print envelopes ...14 Print Quick Forms
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    Services ...65 HP ePrint ...66 Use HP Printables ...68 Use the HP Connected website ...69 Tips for using Web Services ...70 8 Work with cartridges ...71 Check the estimated ink levels ...72 Order ink supplies ...73 Choose right ink cartridges ...74 Replace the cartridges ...75 Use single-cartridge
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    Appendix A Technical information ...119 Hewlett-Packard Company notices ...120 Specifications ...121 Environmental product stewardship program 125 Regulatory notices ...129 Appendix B Additional fax setup ...139 Set up faxing (parallel phone systems) ...140 Serial-type fax setup ...162 Test fax
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    vi ENWW
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    1 HP Deskjet Ink Advantage 4640 e-All-inOne series Help Learn how to use your HP Deskjet 4640 series ● Printer parts on page 4 ● Control panel and status lights on page 6 ● Load media on page 28 ● Print on page 9 ● Copy documents on page 36 ● Scan to a computer on page 39 ● Replace the cartridges on
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    2 Chapter 1 HP Deskjet Ink Advantage 4640 e-All-in-One series Help ENWW
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    2 Get to know the HP Deskjet 4640 series ● Printer parts ● Control panel and status lights ● Wireless settings ENWW 3
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    4 Automatic Document Feeder (ADF) 5 Cartridge access door 6 Cleanout 7 Printer display 8 Control panel 9 Paper tray 10 Paper tray extender (also referred to as the tray extender) 11 Cartridge access area 12 Paper-width guides 4 Chapter 2 Get to know the HP Deskjet 4640 series ENWW
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    ● Rear view of the HP Deskjet 4640 series 13 Fax port (2-EXT) 14 Fax port (1-LINE) 15 USB port 16 Power connection ENWW Printer parts 5
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    button to display the Web Services Settings menu where you can view the printer's email address and make printer is powered off. Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes of inactivity. 6 Chapter 2 Get to know the HP Deskjet 4640 series
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    light Light behavior Off Slow blinking Fast blinking On Solution Wireless is off. Press the Wireless button to access the wireless menu on the printer display. Use the wireless menu to enable wireless printing. Wireless is connecting or is on but not connected to a network. If the connection
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    (WPS) connection. For more information, see Wi-Fi Protected Setup (WPS - requires WPS router) on page 82. Connect the printer to a wireless network. For more information, see Traditional wireless connection (requires router) on page 83. 8 Chapter 2 Get to know the HP Deskjet 4640 series ENWW
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    3 Print ● Print documents ● Print photos ● Print envelopes ● Print Quick Forms ● Print with HP wireless direct ● Print using the maximum dpi ● Tips for print success ENWW 9
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    to close the Properties dialog box. 6. Click Print or OK to begin printing. To print from software 1. From the File menu in your software, choose Print. 2. Make sure the HP Deskjet 4640 series is the selected printer. 3. Specify the page properties. Do the following if you do not see options on the
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    : After one page of the document is printed, you are prompted to wait for a few seconds. Then the printer automatically reloads the paper back to print on the other side. You do not need to manually reload the paper. To print on both sides of the page 1. From the File menu in your software
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    the paper-width guides firmly against the edge of the photo papers. To print a photo on photo paper 1. On the File menu in your software, click Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button
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    1. From the File menu in your software, choose Print. 2. Make sure the HP Deskjet 4640 series is the selected printer. 3. Set the print options. Do The following options are available for your printer. Locations for the options can vary from one application to another. a. Choose the appropriate
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    on page 21. 5. Click OK, and then click Print or OK in the Print dialog box. To print envelopes 1. From the File menu in your software, choose Print. 2. Make sure the HP Deskjet 4640 series is the selected printer. 14 Chapter 3 Print ENWW
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    X Lion and Mountain Lion: Click Show Details to access the print options. NOTE: The following options are available for your printer. Locations for the options can vary from one application to another. a. Select the appropriate envelope size from the Paper Size pop-up menu. b. From the pop-up menu
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    paper, and games. To print Quick Forms 1. From the Home screen on the printer display, press the Up and Down buttons to select Quick Forms, and then press until you see Quick Forms. 2. Press the Up and Down buttons to select one of the Quick Forms options, and then press OK. 3. After you have
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    to connect to a new wireless network or hotspot. Choose the HP wireless direct name from the list of wireless networks shown such as HP-Print-**-Deskjet IA 4640 series (where ** are the unique characters to identify your printer). If HP wireless direct is turned on with security, enter the password
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    , click HP, click HP DESKJET IA 4640 series, and then click Printer Setup & Software. b. Select Connect New Printer. c. When the Connection Options software screen appears, select Wireless. Select HP DESKJET IA 4640 series from the list of detected printers. d. Follow the on-screen instructions
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    the Layout tab, and then click OK to print. To print using maximum dpi 1. From the File menu in your software, choose Print. 2. Make sure the HP Deskjet 4640 series is the selected printer. 3. Set the print options. Do the following if you do not see options on the Print dialog. ● OS X v10.6: Click
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    NOTE: The following options are available for your printer. Locations for the options can vary from one application to another. a. Choose the appropriate paper size in the Paper Size pop-up menu. b. From the pop-up menu, choose Paper Type/Quality, and
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    on the app bar, and then click the icon with the printer's name. ◦ Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP Deskjet 4640 series, and then click HP Deskjet 4640 series. ● To select the number of pages to print per sheet
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    ink only. Select Black Ink Only, and then click the OK button. ◦ Borderless Printing: Select this feature to print photos without border. Not all media types support the Printing Shortcut tab, select one printing shortcut, and then click printing shortcuts. Printer settings tips ● On the Print
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    Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will
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    24 Chapter 3 Print ENWW
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    4 Paper basics ● Recommended papers for printing ● Load media ● Load original ● Order HP paper supplies ENWW 25
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    's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm
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    two-sided matte papers perfect for presentation, proposals, reports, and newsletters. They are heavyweight for an impressive look and feel. ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use. They are the perfect choice
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    to continue. To load full-size paper 1. Lower the paper tray, and then pull out the paper tray and tray extender. 2. Slide the paper-width guides outward. 3. Load the paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the stack
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    ● Adjust the paper-width guides so they fit against both sides of the stack of paper. ● Slide the paper tray in. To load small-size paper 1. Lower the paper tray, and then pull out the paper tray and tray extender. 2. Slide the paper-width guides outward. ENWW Load media 29
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    tray with the short edge forward and the print side down. ● Slide the stack of photo paper forward until it stops. ● Adjust the paper-width guides so they fit against both sides of the stack of photo paper. ● Slide the paper tray in. To load envelopes 1. Lower the paper tray, and
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    2. Slide the paper-width guides outward. 3. Load the envelopes. ● Insert one or more envelopes in the center of the paper tray. The side to be printed on should face down. The flap should be on the
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    front corner of the scanner glass. To load original in the automatic document feeder 1. Slide paper-width guides outwards. 2. Load original print-side up, head first, in the ADF. 3. Slide paper-width guides inward until they stop at the edge of paper. To load original on the scanner glass 1. Lift
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    2. Load original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. ENWW Load original 33
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    printer is designed to work well with most types of office media. Use HP media for optimum print quality. Visit the HP website at www.hp.com for more information about HP media. HP . To purchase HP papers, go to Shop for Products and Services and select ink, toner and paper. 34 Chapter 4 Paper
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    5 Copy and scan ● Copy documents ● Scan to a computer ● Tips for copy success ● Tips for scan success ENWW 35
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    about loading the original, see Load original on page 32. 3. Select Copy from the Home screen on the printer display to access the copy menu. If you do not see Copy on the printer display, press the Home button, and then press the Up and Down buttons until you see Copy. 4. From
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    pages of 1-sided originals make four pages of 2-sided copy. 3. Select Copy from the Home screen on the printer display to access the copy menu. If you do not see Copy on the printer display, press the Home button, and then press the Up and Down buttons until you see Copy. 4. From
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    ● ID Copy: Allows you to copy both sides of ID card. ● Lighter / Darker: Adjusts the copy settings to make copies lighter or darker. NOTE: After two minutes of inactivity the copy options will automatically return to the default settings of plain paper A4 or 8.5" x 11" (depending on region). 38
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    in the software. To scan from your computer 1. Depending on your operating system, do one of the following to open the printer software. ● Start, select All Programs, click HP, click HP Deskjet 4640 series, and then click HP Deskjet 4640 series. 2. In the printer software, click the Print, Scan &
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    Scan from your computer 1. Open HP Scan. HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk. 2. Choose the type of scan profile you want and follow the on-screen instructions. 40 Chapter 5 Copy and scan ENWW
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    make sure that there are no foreign materials adhering to it. ● To increase or decrease the contrast of your printed output, select Copy from the printer display and then select Lighter/Darker to adjust the contrast. ● To select the paper size and paper type of the printed output, select Copy from
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    to your connected computer, make sure to have Scan to Computer always active. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display. 42 Chapter 5 Copy and scan ENWW
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    for faxing. You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For more information on the fax
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    Send a fax You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax. This section contains the following topics: ●
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    feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. To send a the fax number and faxing the document. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the
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    on the phone that is connected to the printer. NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You must use the fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is
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    late in the evening, when phone lines are not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE
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    . ● You can no longer send or receive faxes in color. To change the ECM setting from the control panel 1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK. 2. Select Settings, and then select Advanced Settings. 3. Select Error Correction
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    faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: ● Directly connected to the printer (on the 2_EXT port) ● On the same phone line, but not directly connected
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    to stop reprinting the fax, select Cancel. Forward faxes to another number You can set up the printer to forward your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test
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    you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does
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    To manually enter a fax number to block, select Enter New Number. 6. After entering a your junk fax list. To remove numbers from the list of junk fax numbers 1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK. 2. Select Settings, and then
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    panel. TIP: In addition to creating and managing speed-dial entries from the printer's control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer's embedded web server (EWS). This section contains the following topics: ● Set up
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    Delete speed-dial entries To delete speed-dial entries 1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK. 2. Select Settings, and then select Phone Book. 3. Select the entry you
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    your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here. NOTE: In some countries/regions, the fax header
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    numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP
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    on the same telephone line. Select Yes to continue. 6. Do one of the following: ● Select the ring pattern assigned by your telephone company to fax calls. - Or ● Select Auto Detect, and then follow the instructions on the printer control panel. NOTE: If the Ring Pattern Detection feature cannot
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    can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX system ● Fax on Voice over Internet Protocol (VoIP
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    on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol on page 60. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use
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    might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax , contact your Internet faxing services support department or your local service provider for further assistance. 60 Chapter 6 Fax ENWW
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    legible, you can check the estimated ink levels from the control panel or the HP software. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You
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    Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK. 2. Select Settings, select Advanced Settings, and then select Fax Reports
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    To view the Call History 1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK. 2. Select Settings, and then select Junk Fax. 3. Select Add a Number, select From Call History, and then press OK. ENWW Use reports 63
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    received faxes from memory on page 50. ● You can set up the printer to answer incoming calls with a specific ring pattern. Use this feature only when you have subscribed to the service, which allows several phone numbers on one phone line from your phone service provider. 64 Chapter 6 Fax ENWW
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    7 Use Web Services ● HP ePrint ● Use HP Printables ● Use the HP Connected website ● Tips for using Web Services ENWW 65
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    HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed
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    contains the printer code and instructions on how to customize the email address. To turn off ePrint 1. Press the ePrint button on the control panel. You will see the Web Services Settings menu on the printer display. 2. Select ePrint from the printer display, and then select Off. ENWW HP ePrint
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    cut-off text and pictures and no extra pages with only one line of text. NOTE: To use HP Printables, the printer must be connected to a network that provides an Internet connection, and you must register for this service. Printable availability varies by country, language, and agreements, and might
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    Use the HP Connected website Use HP's free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more HP Printables, and other free services. Go to the HP Connected website
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    Tips for using Web Services Use the following tips to print HP Printables and use HP ePrint. Tips for printing HP Printables and using HP ePrint ● Learn about HP Printables for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.
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    8 Work with cartridges ● Check the estimated ink levels ● Order ink supplies ● Choose right ink cartridges ● Replace the cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 71
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    the HP Deskjet 4640 series from the list of devices at the left of the window. 3. Click Supplies Status. The estimated ink levels appear. 4. Click All Settings to return to the Information and Support pane. NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
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    Support pane. To order original HP supplies for the HP Deskjet 4640 series, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: Ordering ink cartridges online is not supported
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    Choose right ink cartridges HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. 74 Chapter 8 Work with cartridges ENWW
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    1. Check that power is on. 2. Remove cartridge. a. Open the cartridge access door. Wait for print carriage to move to the right side of the printer. b. Lift up the cartridge tab, and then remove it from the slot. 3. Insert new cartridge. a. Remove cartridge from packaging. ENWW Replace the
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    in slot at an angle under the opened tab, and then squeeze the tab closed as the cartridge slides into place. d. Close the cartridge access door. 4. Load plain paper and print out the alignment page. 5. Load the alignment page print-side down on the right front corner of the
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    removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed. To exit single-cartridge mode ● Install both the black and tri-color cartridges in the HP Deskjet 4640 series to exit single-cartridge mode. ENWW Use
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    long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. 78 Chapter
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    you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure the cartridges snap into place. ● Align the printer for best print quality
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    80 Chapter 8 Work with cartridges ENWW
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    (WPS - requires WPS router) ● Traditional wireless connection (requires router) ● USB connection (non-network connection) ● Change from a USB connection to a wireless network ● Connect wirelessly to the printer without a router ● Tips for setting up and using a networked
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    Wi-Fi Protected Setup (WPS - requires WPS router) NOTE: Make sure you have installed the HP software that came with the printer and the printer network drives. To connect the HP Deskjet 4640 series to a wireless network using Wi-Fi Protected Setup (WPS), you will need the following: ● A wireless 802
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    Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, and then click HP Deskjet 4640 series. 5. Select Printer Setup & Software. 6. Select Connect a new printer. Follow the on-screen instructions. ENWW Traditional wireless connection (requires router) 83
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    + below the printer list on the left. 3. Select the new printer from the list. To change network settings To change the printer wireless settings, run change the advanced settings. 1. Press the Wireless button from the printer control panel, and then select Settings. 2. Scroll to select Advanced
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    connection (non-network connection) The HP Deskjet 4640 series supports a rear USB 2.0 High Speed port for connection to a computer. NOTE: Web services will not be available with a USB direct connection. To connect the printer with the USB cable 1. Insert the printer software CD in the computer CD
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    printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The HP Deskjet 4640 series only supports
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    password. TIP: You can also turn on HP wireless direct from the embedded web server (EWS). For more information about using the EWS, see To open the embedded Web server on page 89. 6. After connecting to wireless direct, you need to install the printer software if you use a desktop computer or
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    device on your network, including the printer. ● Learn how to find your network security settings. Click here to go online for more information. ● Learn about the HP Print and Scan Doctor. Click here to go online for more information. ● Learn about the network troubleshooting tips. Click here to go
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    HP-Print-XX-Deskjet 3510 series. If you have wireless direct security on, enter the wireless direct password when prompted. 4. In a supported until you clear them manually. You can configure your printer, if you disable cookies, you also disable one or more of the following features: ENWW Advanced
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    ● Starting where you left the application (especially useful when using setup wizards) ● Remembering the EWS browser language setting ● Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation
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    10 Solve a problem This section contains the following topics: ● Clear a paper jam ● Improve print quality ● Unable to print ● Resolve copy and scan issues ● Resolve fax issues ● Resolve networking issues ● HP support ENWW 91
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    Clear a paper jam Clear a paper jam from the paper path. To clear a paper jam from paper path 1. Open the cartridge access door. 2. Remove the cleanout. 3. Remove the jammed paper from the rear roller. 4. Place the cleanout back. 92 Chapter 10 Solve a problem ENWW
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    OK button on the control panel to continue the current job. Clear a paper jam from the duplexer. To clear a paper jam from duplexer 1. Open the cartridge access door. 2. Remove the cleanout. 3. Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper. ENWW Clear a paper
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    the cartridge access door. 6. Press the OK button on the control panel to continue the current job. Clear a paper jam from the print zone. To clear a paper jam from print zone 1. Open the cartridge access door. 2. Remove the jammed paper from inside the printer. 94 Chapter 10 Solve a problem ENWW
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    3. Close the cartridge access door. 4. Press the OK button on the control panel to continue the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Close the cover of
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    in the paper tray. ● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. If the above solutions do not resolve the problem, click here for more online troubleshooting. 96 Chapter 10 Solve
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 103
    more information. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Click here to go online for more information. ENWW Clear the print carriage 97
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    HP, click HP Deskjet 4640 series, and then click HP Deskjet 4640 series. c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to access the Printer Toolbox. d. The Printer Toolbox appears. e. Click Align Ink Cartridges on the Device Services tab. The printer
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 105
    XP: From the computer desktop, click Start, select All Programs, click HP, click HP Deskjet 4640 series, and then click HP Deskjet 4640 series. c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to access the printer toolbox. ENWW Improve print quality 99
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 106
    ink in portions of the boxes, then automatically clean the cartridges. To print a diagnostics page from the printer display a. From the Home screen on the printer on the printer display, select Print Quality Report. Follow the on-screen instructions. 6. Clean the ink cartridges automatically, if
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 107
    , click HP, click HP Deskjet 4640 series, and then click HP Deskjet 4640 series. c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. To
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 108
    of the hard disk. c. Select the HP Deskjet 4640 series from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 109
    If you're having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link: NOTE: The HP Print and Scan Doctor may not be available in all languages. Take me to the HP Print and Scan Doctor
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 110
    is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 8 i. Point to or tap the upper
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 111
    , and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 112
    power outlet. 4. With the printer turned on, disconnect the power cord from the side of the printer under the cartridge access door. 5. Unplug the power cord from the wall outlet. 6. Wait at least 15 seconds. 7. Plug the power cord back into the wall outlet. 106 Chapter 10 Solve a problem ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 113
    to the side of the printer under the cartridge access door. 9. If the printer does not turn on by itself, press the On button to turn on the printer. 10. Try using the printer again. If the above solutions do not resolve the problem, click here for more online troubleshooting. ENWW Unable to print
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    not be available in all languages. Take me to the HP Print and Scan Doctor download page. Learn more about how to solve scan issues. Click here to go online for more information. Learn how to solve copy issues. Click here to go online for more information. 108 Chapter 10 Solve a problem ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 115
    have completed setting up the printer for faxing. For more information, see Test fax setup on page 163. Learn more about how to solve fax issues. Click here to go online for more information. For further assistance, visit the HP online support website: www.hp.com/support. ENWW Resolve fax issues
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    information. ● Learn about the HP Print and Scan Doctor. Click here to go online for more information. ● Learn about the network troubleshooting tips. Click here to go and antivirus programs during printer setup. Click here to go online for more information. 110 Chapter 10 Solve a problem ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 117
    to qualified online support specialists ● Software and driver updates for the printer ● Valuable troubleshooting information for common problems ● Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer 3. Call HP support. Support options and
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 118
    apply. Placing a call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: ● Product name (Located on the printer, such as HP Deskjet Ink Advantage 4640) ● Product number (located inside the cartridge access door) ● Serial number
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 119
    Prepare paper trays To open paper tray ▲ Paper tray must be open to begin printing. To close cartridge access door ▲ Cartridge door must be closed to begin printing. Click here to go online for more information. ENWW Prepare paper trays 113
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    Printer failure To resolve printer failure ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. Please contact HP support for help . 114 Chapter 10 Solve a problem ENWW
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    contacts. If your problem is still not resolved, see Replace the cartridges on page 75 for more information. To clean the ink cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer as soon as possible
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 122
    . 10. If you still receive the error message, turn the printer off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP Deskjet 4640 series with only one cartridge. Click here to go online for more information. 116
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 123
    Ink cartridge problem The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 124
    and finding the Warranty Ends date. If it says 'v1' several spaces to the right of the date, then the cartridge is the updated newer version. If it is an older generation cartridge, contact HP support for help or replacement. Click here to go online for more information. 118 Chapter 10 Solve
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 125
    The technical specifications and international regulatory information for the HP Deskjet 4640 series are provided in this section. For additional specifications, see the printed documentation that came with the HP Deskjet 4640 series. This section contains the following topics: ● Hewlett-Packard
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 126
    under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 127
    Specifications Technical specifications for the HP Deskjet 4640 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support. ● System requirements ● Environmental specifications ● Input tray capacity ● Output tray capacity ● Paper size ●
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 128
    ]): Up to 20 Envelopes: Up to 5 Index cards: Up to 10 Photo paper sheets: Up to 10 Paper size For a complete list of supported media sizes, see the printer software. Paper weights Plain Paper: 64 to 90 g/m² (16 to 24 lb) Envelopes: 75 to 90 g/m² (20 to 24 lb) Cards: Up to 200
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 129
    ● Supported file types: BMP, resolution takes longer and uses more memory. ● Manual fax send and receive. ● Automatic busy redial up to five times (varies by model). ● Automatic no-answer redial one time or two times (varies by model). ● Confirmation and activity reports
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 130
    with the power cord supplied by HP. Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information If you have Internet access, you can get acoustic information from the HP website. Go to: www.hp.com/ support. 124 Appendix A Technical
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 131
    priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment to the Environment website at: www.hp.com/hpinfo/globalcitizenship/environment/index.html ● Eco-Tips ● Paper use ● Plastics ● Material safety data sheets ● Recycling
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 132
    recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/ listed at: www.hp.com/go/ energystar Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 133
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 134
    Restriction of hazardous substance (India) Battery disposal in the Netherlands Battery disposal in the Taiwan California Perchlorate Material Notice 128 Appendix A Technical information ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 135
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRH-1201. This regulatory number should not be confused with the marketing name (HP Deskjet Ink Advantage 4640 e-All-in-One series, etc.) or product numbers (B4L10A, B4L10B, B4L10C, etc.). ENWW Regulatory notices 129
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 136
    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 130 Appendix A Technical information ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 137
    (in English only) either within the product documentation or at the following website: www.hp.com/go/certificates (type the product number in the search field). The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 138
    The telephone connector (not available for all products) is intended for connection to analogue telephone networks. Products with wireless LAN devices ● Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 139
    Declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Mexico ● Notice to users in
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 140
    Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada 134 Appendix A Technical information ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 141
    Notice to users in Mexico Notice to users in Taiwan Wireless notice to users in Japan ENWW Regulatory notices 135
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 142
    Notice to users of the U.S. telephone network: FCC requirements 136 Appendix A Technical information ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 143
    Notice to users of the Canadian telephone network Notice to users in the European Economic Area ENWW Regulatory notices 137
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 144
    Notice to users of the German telephone network Australia wired fax statement 138 Appendix A Technical information ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 145
    printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP . You can access these tools through the HP software you installed with the printer. After you run these tools, follow the
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 146
    begin setting up the printer for faxing, determine which kind of phone system your country/ region uses. The instructions for fax setup differ back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the printer to connect it
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 147
    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 148
    1_LINE on the back of the printer. If you use another phone cord, you might experience problems sending and receiving faxes. You might need to connect the supplied phone cord to the adapter provided for your country/region. Other equipment or services sharing your fax line DSL PBX Distinctive
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 149
    To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 150
    only one phone cord is supplied, you might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 151
    cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 152
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 153
    phone cords you might already have in your home or office. 2. Do one of the following: ● If you have a parallel-type phone system, remove to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 154
    printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 155
    labeled 2_EXT on the back of the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. Turn on the Auto Answer setting. 6.
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 156
    . If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 157
    encounter problems setting up the printer with optional equipment, contact your local service provider as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ- use these instructions to set up your fax. There are two different ways to set up the printer with your
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 158
    with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1_LINE on the back of the printer. NOTE: modem software, the printer cannot receive faxes. 6. Now you need to decide how you want the printer to answer calls, automatically or manually: 152
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 159
    these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem Figure B-10
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 160
    box with the printers, connect one end to the DSL filter, then connect the other end to the port labeled 1_LINE on the back of the printer. NOTE: You the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 161
    from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1_LINE on the back of
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 162
    on the printer to the maximum number of rings supported by your printer. (The encounter problems setting up the printer with optional equipment, contact your local service provider computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 163
    in the box with the printer, connect one end to your telephone wall jack, then connect the automatic fax reception setting in your modem software, the printer cannot receive faxes. 7. Turn on the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 164
    If you encounter problems setting up the printer with optional equipment, contact your local service provider or printer You might need to connect the supplied phone cord to the adapter provided for your country/region. NOTE: You need to purchase a parallel splitter. A parallel splitter has one
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 165
    8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 166
    begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you need to purchase a parallel your country/ region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 167
    printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1_LINE on the back of the printer If your modem software is set to printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 168
    printer hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 169
    report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper is loaded in
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 170
    164 Appendix B Additional fax setup ENWW
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 171
    phone systems) 151 shared with fax and voice mail (parallel phone systems) 159 control panel buttons 6 features 6 copy specifications 122 customer support warranty 112 D dial-up modem shared with fax (parallel phone systems) 148 shared with fax and answering machine (parallel phone systems) 156
  • HP Deskjet Ink Advantage 4640 | User Guide - Page 172
    142 shared line setup 146 PBX system, set up with fax parallel phone systems 144 phone support 111 phone support period period for support 112 print specifications 122 R recycle ink cartridges 126 regulatory notices 129 regulatory model identification number 129 wireless statements 133 S scan scan
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HP Deskjet Ink Advantage 4640 e-All-in-One
series