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HP EliteDesk 800 Maintenance and Service Guide - HP EliteDesk 800 G1 Tower, HP - Page 292

HP Recovery Disc Creator, using, CD-ROM or DVD

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HP Recovery Disc Creator, using 264 I installing battery 270 SFF 2.5-inch hard drive 119 SFF 3.5-inch hard drive 116 SFF expansion card 103 SFF media card reader 112 SFF memory 100 SFF slim optical drive 115 TWR 2.5-inch hard drive 71 TWR 3.5-inch hard drive 71 TWR 5.25-inch optical drive 62 TWR drive cables 59 TWR expansion card 53 TWR media card reader 66 TWR memory 50 TWR slim optical drive 68 USDT hard drive 154 USDT memory 147 USDT optical drive 153 Internet access problems 233 K keyboard cleaning 39 spare part numbers 18, 25, 32 keyboard problems 219 L LEDs blinking PS/2 keyboard 246 locks SFF front bezel 97 TWR front bezel 46 USDT front bezel 144 M media card reader problems 208 SFF installation 112 SFF removal 111 TWR installation 66 TWR removal 64 memory problems 227 SFF installation 100 SFF socket population 100 SFF specifications 100 TWR installation 50 TWR socket population 50 TWR specifications 50 USDT installation 147 USDT socket population 148 USDT specifications 147 memory modules spare part number 15, 20, 22, 26, 27, 50, 100 USDT, spare part number 29, 34, 147 monitor problems 210 mouse cleaning 40 problems 219 mouse, spare part number 17, 24, 31, 32 N network problems 223 NIC, spare part number 21, 28 numeric error codes 238 O operating guidelines 38 operating system media, Windows 8 261 optical drive problems 230 spare part numbers 18, 20, 25, 26, 27, 32, 33 USDT installation 153 USDT release latch attachment 152 USDT removal 151 USDT, spare part number 151 optical drive (5.25-inch) TWR installation 62 TWR removal 62 optical drive (slim) SFF installation 115 SFF removal 114 TWR installation 68 TWR removal 67 optical drive cable/connector, USDT spare part number 30 overheating, prevention 38 P password clearing 250 power-on 250 setup 250 PCI expansion slot daughter card TWR removal and replacement 92 port cover USDT spare part number 179 POST error messages 237 power cord set requirements country specific 274 power problems 203 power supply fan 40 operating voltage range 275, 276, 277 SFF removal and replacement 121 SFF, spare part number 22, 27 TWR removal and replacement 89 TWR spare part number 89 TWR, spare part number 15, 20 power switch assembly SFF removal and replacement 132 SFF spare part number 132 SFF, spare part number 23, 28 TWR removal and replacement 77 TWR spare part number 77 TWR, spare part number 16, 21 USDT removal and replacement 170 power-on password 250 printer port (expansion), PCI card spare part number 24 printer port (expansion), spare part number 17, 19, 26 printer problems 217 problems audio 215 CD-ROM or DVD 230 flash drive 232 280 Index

Section	Page
Product features	13
Standard configuration features	13
Tower (TWR)	13
Small Form Factor (SFF)	14
Ultra-slim Desktop (USDT)	14
Tower (TWR) front panel components	15
Small Form Factor (SFF) front panel components	16
Ultra-slim Desktop (USDT) front panel components	17
Tower (TWR) rear panel components	18
Small Form Factor (SFF) rear panel components	19
Ultra-slim Desktop (USDT) rear panel components	20
Serial number location	20
Tower (TWR)	21
Small Form Factor (SFF)	21
Ultra-slim Desktop (USDT)	22
Activating and Customizing the Software	23
Activating and customizing the software in Windows 7	23
Activating the Windows operating system	23
Downloading Windows 7 updates	24
Installing or upgrading device drivers	24
Customizing the monitor display	24
Activating and customizing the software in Windows 8	24
Activating the Windows Operating System	24
Downloading Windows 8 updates	25
Customizing the monitor display	25
Illustrated parts catalog	26
Tower (TWR) chassis spare parts	26
Computer major components	26
Cables	28
Misc parts	29
Drives	30
Misc boards	31
Sequential part number listing	31
Small Form Factor (SFF) chassis spare parts	34
Computer major components	34
Cables	35
Misc parts	36
Drives	37
Misc boards	37
Sequential part number listing	38
Ultra-Slim Desktop (USDT) chassis spare parts	41
Computer major components	41
Cables	42
Misc parts	43
Drives	44
Misc boards	45
Sequential part number listing	45
Routine care, SATA drive guidelines, and disassembly preparation	47
Electrostatic discharge information	47
Generating static	48
Preventing electrostatic damage to equipment	48
Personal grounding methods and equipment	49
Grounding the work area	49
Recommended materials and equipment	49
Operating guidelines	50
Routine care	51
General cleaning safety precautions	51
Cleaning the Computer Case	51
Cleaning the keyboard	51
Cleaning the monitor	52
Cleaning the mouse	52
Service considerations	52
Power supply fan	52
Tools and software Requirements	53
Screws	53
Cables and connectors	53
Hard Drives	53
Lithium coin cell battery	54
SATA hard drives	54
SATA hard drive cables	55
SATA data cable	55
SMART ATA drives	55
Cable management	55
Removal and replacement procedures: Tower (TWR)	56
Preparation for disassembly	56
Access panel	57
Front bezel security	58
Front bezel	59
Bezel blanks	60
Memory	62
DIMMs	62
DDR3-SDRAM DIMMs	62
Populating DIMM sockets	62
Installing DIMMs	63
Expansion cards	65
System board connections	69
Drives	71
Drive positions	73
Removing a 5.25-inch drive	74
Installing a 5.25-inch drive	74
Removing a 3.5-inch device	76
Installing a 3.5-inch device	78
Removing a slim optical drive	79
Installing a slim optical drive	80
Removing a 3.5-inch or 2.5-inch hard drive	82
Installing a 3.5-inch or 2.5-inch hard drive	83
Front I/O assembly	88
Power switch/LED assembly	89
Fan sink	91
Processor	93
Speaker	94
Smart Cover Lock (solenoid lock)	95
Hood sensor	98
Fan	99
Power supply	101
System board and PCI expansion slot daughter card	104
Removal and replacement procedures: Small Form Factor (SFF)	106
Preparation for disassembly	106
Access panel	107
Front bezel	108
Front bezel security	109
Bezel blanks	111
Memory	112
DIMMs	112
DDR3-SDRAM DIMMs	112
Populating DIMM sockets	112
Installing DIMMs	113
Expansion card	115
System board connections	119
Drives	120
Drive positions	122
Removing a 3.5-inch device	123
Installing a 3.5-inch device	124
Removing a slim optical drive	126
Installing a slim optical drive	127
Removing and replacing a 3.5-inch hard drive	128
Removing a 2.5-inch hard drive	131
Installing a 2.5-inch hard drive	131
Power supply	133
Fan duct	136
Smart Cover Lock (solenoid lock)	137
Hood sensor	140
Cable routing	141
Front I/O assembly	142
Power switch assembly	144
Speaker	146
Fan sink	147
Processor	148
System board	150
Changing from desktop to tower configuration	152
Removal and replacement procedures: Ultra-slim Desktop (USDT)	153
Preparation for disassembly	153
Access panel	154
Front bezel	155
Front bezel security	156
Bezel blank	157
System board connections	158
Memory	159
SODIMMs	159
DDR3-SDRAM SODIMMs	159
Populating SODIMM sockets	160
Installing SODIMMs	161
Front fan	162
Optical drive	163
Removing the optical drive	163
Preparing the new optical drive	164
Installing the new optical drive	165
Hard drive	166
Speaker	168
Heat sink	169
Processor	171
Smart Cover Lock (solenoid lock)	172
Drive cage	176
Hood sensor	177
Card reader	178
WLAN module	180
Graphics board	181
Power switch	182
System board	183
Rear fan	185
Antennas	186
Changing from desktop to tower configuration	190
Port cover	191
Power supply, external	191
Computer Setup (F10) Utility	192
Computer Setup (F10) Utilities	192
Using Computer Setup (F10) Utilities	193
Computer Setup—File	194
Computer Setup—Storage	195
Computer Setup—Security	198
Computer Setup—Power	203
Computer Setup—Advanced	205
Recovering the Configuration Settings	207
Troubleshooting without diagnostics	208
Safety and comfort	208
Before you call for technical support	208
Helpful hints	209
Solving general problems	211
Solving power problems	215
Solving hard drive problems	217
Solving media card reader problems	220
Solving display problems	222
Solving audio problems	227
Solving printer problems	229
Solving keyboard and mouse problems	231
Solving Hardware Installation Problems	233
Solving Network Problems	235
Solving memory problems	239
Solving processor problems	241
Solving CD-ROM and DVD problems	242
Solving USB flash drive problems	244
Solving front panel component problems	245
Solving Internet access problems	245
Solving software problems	247
POST error messages	249
POST numeric codes and text messages	250
Interpreting POST diagnostic front panel LEDs and audible codes	258
Password security and resetting CMOS	262
Resetting the password jumper	263
Clearing and resetting the CMOS	264
HP PC Hardware Diagnostics	266
Why run HP PC Hardware Diagnostics – UEFI	266
How to access and run HP PC Hardware Diagnostics - UEFI	266
Downloading HP PC Hardware Diagnostics to a USB device	267
System backup and recovery	268
Backing up, restoring, and recovering in Windows 8	268
Creating recovery media and backups	269
Restoring and recovering using Windows 8 tools	270
Using Windows 8 Refresh	270
Using Windows 8 Reset	271
Recovery using the Windows 8 recovery USB flash drive	272
Recovery using Windows 8 operating system media (purchased separately)	273
Backing up, restoring, and recovering in Windows 7	274
Creating recovery media	274
Creating recovery media using HP Recovery Manager (select models only)	275
Creating recovery discs with HP Recovery Disc Creator (select models only)	276
Creating recovery discs	276
Backing up your information	277
System Restore	277
System Recovery	278
System Recovery when Windows is responding	278
System Recovery when Windows is not responding	279
System Recovery using recovery media (select models only)	279
Using HP Recovery Disc operating system discs (select models only)	280
Battery replacement	282
Power cord set requirements	285
General requirements	285
Japanese power cord requirements	285
Country-specific requirements	286
Specifications	287
TWR specifications	287
SFF specifications	288
USDT specifications	289

Match case Limit results 1 per page

HP Recovery Disc Creator, using

264

installing

battery

270

SFF 2.5-inch hard drive

119

SFF 3.5-inch hard drive

116

SFF expansion card

103

SFF media card reader

112

SFF memory

100

SFF slim optical drive

115

TWR 2.5-inch hard drive

TWR 3.5-inch hard drive

TWR 5.25-inch optical drive

TWR drive cables

TWR expansion card

TWR media card reader

TWR memory

TWR slim optical drive

USDT hard drive

154

USDT memory

147

USDT optical drive

153

Internet access problems

233

keyboard

cleaning

spare part numbers

18, 25,

keyboard problems

219

LEDs

blinking PS/2 keyboard

246

locks

SFF front bezel

TWR front bezel

USDT front bezel

144

media card reader

problems

208

SFF installation

112

SFF removal

111

TWR installation

TWR removal

memory

problems

227

SFF installation

100

SFF socket population

100

SFF specifications

100

TWR installation

TWR socket population

TWR specifications

USDT installation

147

USDT socket population

148

USDT specifications

147

memory modules

spare part number

15, 20,

22, 26, 27, 50, 100

USDT, spare part number

29,

34, 147

monitor problems

210

mouse

cleaning

problems

219

mouse, spare part number

17,

24, 31, 32

network problems

223

NIC, spare part number

21, 28

numeric error codes

238

operating guidelines

operating system media, Windows

261

optical drive

problems

230

spare part numbers

18, 20,

25, 26, 27, 32, 33

USDT installation

153

USDT release latch attachment

152

USDT removal

151

USDT, spare part number

151

optical drive (5.25-inch)

TWR installation

TWR removal

optical drive (slim)

SFF installation

115

SFF removal

114

TWR installation

TWR removal

optical drive cable/connector,

USDT

spare part number

overheating, prevention

password

clearing

250

power-on

250

setup

250

PCI expansion slot daughter card

TWR removal and

replacement

port cover

USDT spare part number

179

POST error messages

237

power cord set requirements

country specific

274

power problems

203

power supply

fan

operating voltage range

275,

276, 277

SFF removal and replacement

121

SFF, spare part number

22,

TWR removal and

replacement

TWR spare part number

TWR, spare part number

15,

power switch assembly

SFF removal and replacement

132

SFF spare part number

132

SFF, spare part number

23,

TWR removal and

replacement

TWR spare part number

TWR, spare part number

16,

USDT removal and

replacement

170

power-on password

250

printer port (expansion), PCI card

spare part number

printer port (expansion), spare part

number

17, 19, 26

printer problems

217

problems

audio

215

CD-ROM or DVD

230

flash drive

232

280

Index