HP LaserJet P2050 Service Manual - Page 227

Status-alert messages (HP LaserJet P2030 Series Printers only) Status-alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems. Alert message Description Recommended action 10.X Supply memory error The product has experienced a print cartridge 1. Make sure that a genuine HP print error. cartridge is installed. The two cartridge memory contacts on the right-rear side of the print cartridge contact the reader contacts on the product. 2. When installing the print cartridge, make sure that the memory contacts on the print cartridge and reader contacts on the product make a solid connection. 3. Verify that connector J581 on the engine controller PCA is seated. 13.XX Jam in The product has detected a jam. ( indicates the area where the jam has occurred) 50.X Fuser error The product has experienced an error with the fuser. 4. Replace the print cartridge. See Print cartridge on page 102. Clear the jam from the area indicated in the message. The job should continue to print. If it does not, try reprinting the job. See Jams on page 229. 1. Turn the product power off and then on. 2. If you have replaced the fuser, make sure that the correct voltage version is installed (110 V or 220 V). 3. Make sure the following connectors are seated: ◦ J102 on the engine controller PCA (AC voltage) ◦ J210 on the engine controller PCA (TH1) 52.0 Scanner Error An internal error has occurred. 4. Replace the fuser. See Fuser on page 158. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. ENWW Status-alert messages (HP LaserJet P2030 Series Printers only) 215