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HP ML150 HP ProLiant ML100 Series Server User Guide - Page 67

Unknown problem, Third-party device problems - smart start

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7. Be sure other components were not unseated accidentally during the installation of the new hardware component. 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. 9. Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers before installing the correct drivers. 10. Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replaced to be sure all system components recognize the changes. If you do not run the utility, you may receive a POST error message indicating a configuration error. After you check the settings in the BIOS setup menu, press the F10 key to save and exit the utility, and then restart the server. 11. Be sure all switch settings are set correctly. For additional information about required switch settings, refer to the labels located on the inside of the server access panel or the server documentation. 12. Be sure all boards are properly installed in the server. 13. Run HP Insight Diagnostics (on page 42) to see if it recognizes and tests the device. 14. Uninstall the new hardware. Unknown problem Action: 1. Disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Keep the monitor connected to view the server startup process. 3. Reconnect power, and then power the system on. o If the video does not work, refer to "Video problems (on page 75)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("HP contact information" on page 98) before proceeding. o If the system fails in this minimum configuration, one of the primary components has failed. If you have already verified that the processor, PPM, power supply, and memory are working before getting to this point, replace the system board. If not, be sure each of those components is working. o If the system boots and video is working, add each component back to the server one at a time, restarting the server after each component is added to determine if that component is the cause of the problem. When adding each component back to the server, be sure to disconnect power to the server and follow the guidelines and cautionary information in the server documentation. Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. Troubleshooting 67

Section	Page
HP ProLiant ML100 Series Server User Guide	1
Notice	2
Contents	3
Operations	7
Power up the server	7
Power down the server	7
Remove the access panel	7
Remove the tower bezel (ML110 G6 servers)	8
Remove the tower bezel (ML150 G6 servers)	8
Setup	9
Optional installation services	9
Rack planning resources	9
Optimum environment	9
Space and airflow requirements	10
Temperature requirements	11
Power requirements	11
Electrical grounding requirements	11
Rack warnings	12
Installing hardware options	12
Powering up and configuring the server	12
Installing the operating system	12
Registering the server	13
Hardware options installation	14
Introduction	14
Processor option	14
SAS and SATA hard drive options	17
Hard drive LED cable (ML150 G6 servers and ML110 G6 Servers)	17
Removable media device option (ML110 G6 servers)	18
Removable media device option (ML150 G6 servers)	20
Memory options (ML110 G6 servers)	21
Memory subsystem architecture (ML110 G6 servers)	21
Single- and dual-rank DIMMs (ML110 G6 servers)	22
DIMM identification (ML110 G6 servers)	22
UDIMM maximum memory configurations (ML110 G6 servers)	23
General DIMM slot population guidelines (ML110 G6 servers)	23
Memory options (ML150 G6 servers)	24
Memory subsystem architecture	24
Single-, dual-, and quad-rank DIMMs	24
DIMM identification	25
Memory configurations	25
RDIMM maximum memory configurations	26
UDIMM maximum memory configurations	26
Advanced ECC memory configuration	26
Lockstep memory configuration	26
General DIMM slot population guidelines	26
Advanced ECC population guidelines	27
Single-processor Advanced ECC population order	27
Multi-processor Advanced ECC population order	27
Lockstep Memory population guidelines	27
Single-processor Lockstep population order	28
Multi-processor Lockstep population order	28
Installing DIMMs	28
Expansion board options	29
Installing a storage controller	32
Battery-backed write cache battery pack option	32
Installing the FBWC module and capacitor pack	35
HP Trusted Platform Module option	36
Installing the Trusted Platform Module board	37
Retaining the recovery key/password	39
Enabling the Trusted Platform Module	39
Software and configuration utilities	40
ROM-Based Setup Utility	40
Using RBSU	40
Auto-configuration process	40
Boot options	41
BIOS Serial Console	41
Array Configuration Utility	41
Option ROM Configuration for Arrays	42
HP Insight Diagnostics	42
Management tools	42
ROMPaq utility	42
Lights-Out 100i technology	43
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives	43
USB support	43
Remote support and analysis tools	43
HP Insight Remote Support software	43
Keeping the system current	44
Drivers	44
Operating System Version Support	44
Subscriber's choice	44
Embedded SATA RAID feature	45
Configuring the SATA RAID feature	45
Enabling the SATA RAID feature in RBSU	45
Creating a RAID volume	45
Installing the embedded SATA RAID driver	46
Required hardware	46
Diskette and CD-ROM drive options	46
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives	46
USB diskette and CD-ROM drives	46
Creating a diskette image	47
Installing the Embedded SATA RAID driver with a USB diskette drive	47
Installing the Embedded SATA RAID driver using Virtual Floppy	47
Installing an operating system	48
Installing a supported Microsoft® Windows® OS	48
Installing a supported Linux OS	48
Troubleshooting	49
Pre-diagnostic steps	49
Important safety information	49
Symbols on equipment	49
Warnings and cautions	50
Symptom information	51
Preparing the server for diagnosis	51
Common problem resolution	52
Loose connections	52
Service notifications	52
Firmware updates	52
DIMM handling guidelines	53
SAS and SATA hard drive guidelines	53
SAS and SATA hard drive LED combinations	53
Troubleshooting flowcharts	54
Start diagnosis flowchart	55
General diagnosis flowchart	55
Power-on problems flowchart	57
POST problems flowchart	59
OS boot problems flowchart	61
Server fault indications flowchart	62
Hardware problems	64
Power problems	65
Power source problems	65
Power supply problems	65
UPS problems	65
UPS is not working properly	65
Low battery warning is displayed	66
One or more LEDs on the UPS is red	66
General hardware problems	66
Problems with new hardware	66
Unknown problem	67
Third-party device problems	67
Testing the device	68
Internal system problems	68
CD-ROM and DVD drive problems	68
System does not boot from the drive	68
Data read from the drive is inconsistent, or drive cannot read data	69
Drive is not detected	69
DAT drive problems	69
Sense error codes are displayed	69
DAT drive error or failure occurs	69
DAT drive is providing poor performance	69
Latest firmware indicates a defective tape, or head clogs occur regularly	69
Other errors are occurring	70
Diskette drive problems	70
Diskette drive light stays on	70
A problem has occurred with a diskette transaction	70
Diskette drive cannot read a diskette	70
Drive is not found	70
Non-system disk message is displayed	70
Diskette drive cannot write to a diskette	70
Fan problems	71
General fan problems are occurring	71
Hard drive problems	71
System completes POST but hard drive fails	71
No hard drives are recognized	71
Hard drive is not recognized by the server	72
A new hard drive is not recognized	72
Data is inaccessible	72
Server response time is slower than usual	72
Memory problems	73
General memory problems are occurring	73
Server is out of memory	73
Memory count error exists	73
Server fails to recognize existing memory	73
Server fails to recognize new memory	74
PPM problems	74
Processor problems	74
System open circuits and short circuits	75
External device problems	75
Video problems	75
Screen is blank for more than 60 seconds after you power up the server	75
Monitor does not function properly with energy saver features	76
Video colors are wrong	76
Slow-moving horizontal lines are displayed	76
Audio problems	76
Printer problems	77
Printer does not print	77
Printer output is garbled	77
Mouse and keyboard problems	77
Modem problems	77
No dial tone exists	77
No response occurs when you type AT commands	78
AT commands are not visible	78
Data is displayed as garbled characters after the connection is established	78
Modem does not answer an incoming call	78
Modem does not connect to another modem	78
Modem disconnects while online	78
AT command initialization string is not working	79
Connection errors are occurring	79
You are unable to connect to an online subscription service	79
You are unable to connect at 56 Kbps	79
Network controller problems	79
Network controller is installed but not working	79
Network controller has stopped working	80
Network controller stopped working when an expansion board was added	80
Problems are occurring with the network interconnect blades	81
Software problems	81
Operating system problems	81
Operating system locks up	81
General protection fault occurs	81
Errors are displayed in the error log	81
Problems occur after the installation of a service pack	82
Operating system updates	82
Restoring to a backed-up version	82
When to reconfigure or reload software	82
Linux operating systems	83
Application software problems	83
Software locks up	83
Errors occur after a software setting is changed	83
Errors occur after the system software is changed	83
Errors occur after an application is installed	83
Firmware maintenance	84
Types of ROM	84
System ROM	84
Automatic backup	84
Option ROMs	84
ROMPaq utility diskette or USB drive key	85
Current firmware versions	85
Updating firmware	85
Drivers	86
Contacting HP	86
Contacting HP technical support or an authorized reseller	86
Server information you need	86
Operating system information you need	87
Microsoft® operating systems	87
Linux operating systems	88
Battery	89
Regulatory compliance notices	91
Regulatory compliance identification numbers	91
Federal Communications Commission notice	91
FCC rating label	91
Class A equipment	91
Class B equipment	91
Declaration of conformity for products marked with the FCC logo, United States only	92
Modifications	92
Cables	92
Canadian notice (Avis Canadien)	93
European Union regulatory notice	93
Disposal of waste equipment by users in private households in the European Union	93
Japanese notice	94
BSMI notice	94
Korean notice	95
Chinese notice	95
Laser compliance	95
Battery replacement notice	95
Taiwan battery recycling notice	96
Power cord statement for Japan	96
Acoustics statement for Germany (Geräuschemission)	96
Electrostatic discharge	97
Preventing electrostatic discharge	97
Grounding methods to prevent electrostatic discharge	97
Technical support	98
HP contact information	98
Before you contact HP	98
Customer Self Repair	98
Acronyms and abbreviations	106

Match case Limit results 1 per page

Troubleshooting 67

Be sure other components were not unseated accidentally during the installation of the new

hardware component.

Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are

installed and current. For example, if you are using a Smart Array controller, you need the latest

Smart Array Controller device driver.

Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers

before installing the correct drivers.

10.

Press the

F10

key to run the BIOS Setup Utility after boards or other options are installed or replaced

to be sure all system components recognize the changes. If you do not run the utility, you may

receive a POST error message indicating a configuration error. After you check the settings in the

BIOS setup menu, press the

F10

key to save and exit the utility, and then restart the server.

11.

Be sure all switch settings are set correctly. For additional information about required switch settings,

refer to the labels located on the inside of the server access panel or the server documentation.

12.

Be sure all boards are properly installed in the server.

13.

Run HP Insight Diagnostics (on page

) to see if it recognizes and tests the device.

14.

Uninstall the new hardware.

Unknown problem

Action

Disconnect power to the server.

Following the guidelines and cautionary information in the server documentation, strip the server to

its most basic configuration by removing every card or device that is not necessary to start the

server. Keep the monitor connected to view the server startup process.

Reconnect power, and then power the system on.

If the video does not work, refer to "Video problems (on page

)."

CAUTION:

Only authorized technicians trained by HP should attempt to remove the system

board. If you believe the system board requires replacement, contact HP Technical Support

HP contact information

" on page

) before proceeding.

If the system fails in this minimum configuration, one of the primary components has failed. If you

have already verified that the processor, PPM, power supply, and memory are working before

getting to this point, replace the system board. If not, be sure each of those components is

working.

If the system boots and video is working, add each component back to the server one at a time,

restarting the server after each component is added to determine if that component is the cause

of the problem. When adding each component back to the server, be sure to disconnect power

to the server and follow the guidelines and cautionary information in the server documentation.

Third-party device problems

Action

Refer to the server and operating system documentation to be sure the server and operating system

support the device.

Be sure the latest device drivers are installed.