HP ML150 HP ProLiant ML100 Series Server User Guide - Page 86

Drivers, Contacting HP, Contacting HP technical support or an authorized reseller

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Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers. Contacting HP Contacting HP technical support or an authorized reseller (on page 86) Server information you need (on page 86) Operating system information you need (on page 87) Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems by completing the procedures in this guide. IMPORTANT: Collect the appropriate server information ("Server information you need" on page 86) and operating system information ("Operating system information you need" on page 87) before contacting HP for support. For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). Server information you need Before contacting HP technical support, collect the following information: • Explanation of the issue, the first occurrence, and frequency • Any changes in hardware or software configuration before the issue surfaced • Third-party hardware information: o Product name, model, and version o Company name • Specific hardware configuration: Troubleshooting 86

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Troubleshooting 86
Drivers
HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on
supported operating systems, refer to the HP website (
).
IMPORTANT:
Always perform a backup before installing or updating device drivers.
Contacting HP
Contacting HP technical support or an authorized reseller (on page
86
)
Server information you need (on page
86
)
Operating system information you need (on page
87
)
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT:
Collect the appropriate server information ("
Server information you need
" on
page
86
) and operating system information ("
Operating system information you need
" on
page
87
) before contacting HP for support.
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(
).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(
). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
).
•
In other locations, see the Contact HP worldwide (in English) webpage
(
).
Server information you need
Before contacting HP technical support, collect the following information:
•
Explanation of the issue, the first occurrence, and frequency
•
Any changes in hardware or software configuration before the issue surfaced
•
Third-party hardware information:
o
Product name, model, and version
o
Company name
•
Specific hardware configuration: