HP Officejet J4000 User Guide - Page 137
Solve copy problems, No copy came out, Copies are blank, Check the power
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Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy quality is poor • Copy defects are apparent • The device prints half a page, then ejects the paper • Error messages appear • Paper mismatch No copy came out • Check the power Make sure that the power cord is securely connected, and the device turned on. • Check the status of the device ◦ The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The device might be jammed. Check for jams. See Clear paper jams. • Check the trays Make sure that media is loaded. See Load media for more information. • Check the computer To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer. Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information. • Check the trays If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF). • Check the computer To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be Solve copy problems 133