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HP Officejet J4000 User Guide - Page 140

Solve fax problems, The fax test failed

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Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the device. The test will fail if the device is not set up properly for faxing. Perform this test after you have completed setting up the device for faxing. For more information, see Test fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed. • The fax test failed • The display always shows Phone Off Hook • The device is having problems sending and receiving faxes • The device is having problems sending a manual fax • The device cannot receive faxes, but can send faxes • The device cannot send faxes, but can receive faxes • Fax tones are recorded on my answering machine • The phone cord that came with my device is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC) The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack" test failed • The "Phone Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of Phone Cord with Fax" test failed • The "Dial Tone Detection" test failed • The "Fax Line Condition" test failed 136 Maintain and troubleshoot

Section	Page
Contents	5
Get started	12
Find other resources for the product	12
Understand the device parts	13
Front view	14
Printing supplies area	14
Back view	15
Device control panel buttons and lights	15
Device control panel buttons and lights	17
Connection information	18
Use the device	20
Use device control panel menus	20
Device control-panel message types	20
Status messages	20
Warning messages	21
Error messages	21
Critical error messages	21
Change device settings	21
Use the HP Solution Center (Windows)	22
Use the HP photo and imaging software	22
Load originals	23
Load an original on the scanner glass	24
Load an original in the automatic document feeder (ADF)	25
Select print media	26
Tips for selecting and using print media	26
Understand specifications for supported media	27
Understand supported sizes	27
Understand supported media types and weights	30
Set minimum margins	30
Load media	31
Print on special and custom-sized media	32
Print borderless	33
Set up speed-dial entries	34
Set up fax numbers as speed-dial entries or groups	35
Set up speed-dial entries	35
Set up a speed-dial group	35
Print and view a list of speed-dial entries	36
View a list of speed-dial entries	36
Print	37
Change print settings	37
Change settings from an application for current jobs (Windows)	37
Change default settings for all future jobs (Windows)	37
Change settings (Mac OS)	38
Cancel a print job	38
Scan	39
Scan an original	39
Scan an original (direct connection)	39
Scan from a TWAIN-compliant or a WIA-compliant program	40
Scan from a TWAIN-compliant program	40
Scan from a WIA-compliant program	40
Edit a scanned original	40
Edit a scanned photo or graphic	41
Edit a scanned document using optical character recognition (OCR) software	41
Change scan settings	41
Cancel a scan job	41
Copy	42
Make copies	42
Cancel a copy job	43
Fax	44
Send a fax	44
Send a basic fax	44
Send a fax manually from a phone	45
Send a fax using monitor dialing	47
Send a fax from memory	47
Schedule a fax to send later	48
Send a fax to multiple recipients	48
Send a fax to multiple recipients from the device control panel	49
Send a color original or photo fax	49
Change the fax resolution and Lighter / Darker settings	50
Change the fax resolution	50
Change the Lighter / Darker setting	51
Set new default settings	51
Send a fax in Error Correction Mode	51
Receive a fax	52
Receive a fax manually	52
Set up backup fax	53
Reprint received faxes from memory	54
Poll to receive a fax	54
Forward faxes to another number	55
Set the paper size for received faxes	56
Set automatic reduction for incoming faxes	56
Block junk fax numbers	56
Add numbers to the junk fax list	57
Remove numbers from the junk fax list	57
Receive faxes to your computer	57
Activate Fax to PC	58
Modify Fax to PC settings	59
Change fax settings	59
Configure the fax header	59
Set the answer mode (Auto answer)	60
Set the number of rings before answering	60
Change the answer ring pattern for distinctive ring	61
Set the fax error correction mode	61
Set the dial type	62
Set the redial options	62
Set the fax speed	62
Fax over the Internet	63
Test fax setup	64
Use reports	64
Print fax confirmation reports	65
Print fax error reports	65
Print and view the fax log	66
Cancel a fax	66
Configure and manage	67
Manage the device	67
Monitor the device	67
Administer the device	68
Use device management tools	68
Toolbox (Windows)	68
Open the Toolbox	69
Toolbox tabs	69
Embedded Web server (HP Officejet J4680 only)	70
To open the embedded Web server	70
Embedded Web server pages	70
HP Printer Utility (Mac OS)	71
Open the HP Printer Utility	71
HP Printer Utility panels	71
Understand the self-test report	72
Set up faxing for the device	73
Set up faxing (parallel phone systems)	73
Choose the correct fax setup for your home or office	74
Select your fax setup case	76
Case A: Separate fax line (no voice calls received)	77
Case B: Set up the device with DSL	78
Case C: Set up the device with a PBX phone system or an ISDN line	79
Case D: Fax with a distinctive ring service on the same line	80
Case E: Shared voice/fax line	81
Case F: Shared voice/fax line with voice mail	82
Case G: Fax line shared with computer modem (no voice calls received)	83
Case H: Shared voice/fax line with computer modem	85
Case I: Shared voice/fax line with answering machine	89
Case J: Shared voice/fax line with computer modem and answering machine	90
Case K: Shared voice/fax line with computer dial-up modem and voice mail	94
Serial-type fax setup	96
Configure the device (Windows)	97
Install the software before connecting the device (recommended)	97
Connect the device before installing the software	98
Share the device on a locally shared network	98
Configure the device (Mac OS)	99
To install the software	99
Share the device on a locally shared network	99
Set up the device for wireless communication (HP Officejet J4680 only)	100
Understand 802.11 wireless network settings	101
To set up wireless communication using the device control panel with wireless setup wizard	102
To set up wireless communication using the installer (Windows)	103
To set up the device on a wireless network (Mac OS)	103
To turn off wireless communication	104
To print a wireless test page	104
Reset wireless settings	104
Guidelines for reducing interference on a wireless network	104
Guidelines for ensuring wireless network security	104
To add hardware addresses to a WAP	105
Other guidelines	105
Uninstall and reinstall the software	105
Maintain and troubleshoot	108
Work with ink cartridges	108
Supported ink cartridges	108
Handle the ink cartridges	109
Replace the ink cartridges	109
Align the ink cartridges	112
Clean the ink cartridges	114
Clean the ink cartridge contacts	115
Clean the area around the ink nozzles	116
Store printing supplies	118
Clean the device	119
Clean the scanner glass	119
Clean the exterior	120
Clean the automatic document feeder	120
General troubleshooting tips and resources	123
Solve printing problems	124
The device shuts down unexpectedly	124
Error message appears on control-panel display	124
The device is not responding (nothing prints)	125
Device takes a long time to print	125
Blank or partial page printed	125
Something on the page is missing or incorrect	126
Placement of the text or graphics is wrong	126
The device prints half a page, then ejects the paper	127
Poor print quality and unexpected printouts	127
Common poor quality printout problems	128
Meaningless characters print	128
Ink is smearing	129
Ink is not filling the text or graphics completely	129
Output is faded or dull colored	130
Colors are printing as black and white	130
Wrong colors are printing	130
Printout shows bleeding colors	131
Colors do not line up properly	131
Lines or dots are missing from text or graphics	131
Solve paper-feed problems	131
Solve scan problems	133
Scanner did nothing	133
Scan takes too long	134
Part of the document did not scan or text is missing	134
Text cannot be edited	134
Error messages appear	135
Scanned image quality is poor	135
Scan defects are apparent	136
Solve copy problems	137
No copy came out	137
Copies are blank	137
Documents are missing or faded	138
Size is reduced	138
Copy quality is poor	138
Copy defects are apparent	139
The device prints half a page, then ejects the paper	139
Error messages appear	139
Paper mismatch	139
Solve fax problems	140
The fax test failed	140
Solve wireless problems (HP Officejet J4680 only)	152
Troubleshoot installation issues	154
Hardware installation suggestions	154
Software installation suggestions	155
Clear jams	156
Clear paper jams	156
Avoid paper jams	158
HP supplies and accessories	159
Order printing supplies online	159
Supplies	159
HP media	159
Support and warranty	160
Hewlett-Packard limited warranty statement	161
Obtain electronic support	162
Obtain HP telephone support	162
Before you call	162
Support process	163
HP support by phone	163
Phone support period	163
Telephone support numbers	163
Placing a call	163
After the phone support period	163
Additional warranty options	164
HP Quick Exchange Service (Japan)	164
Call HP Korea customer support	164
Prepare the device for shipment	165
Remove the ink cartridges before shipment	165
Pack the device	166
Device specifications	168
Physical specifications	168
Product features and capacities	169
Processor and memory specifications	169
System requirements	169
Network protocol specifications	170
Embedded Web server specifications	171
Print specifications	171
Fax specifications	171
Scan specifications	172
Environmental specifications	172
Electrical specifications	172
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	172
Regulatory information	174
FCC statement	175
Notice to users in Korea	175
VCCI (Class B) compliance statement for users in Japan	176
Notice to users in Japan about the power cord	176
RoHS notices (China only)	176
Noise emission statement for Germany	176
Notice to users of the U.S. telephone network: FCC requirements	177
Notice to users of the Canadian telephone network	178
Notice to users in the European Economic Area	179
Notice to users of the German telephone network	179
Australia wired fax statement	179
Regulatory information for wireless products	180
Exposure to radio frequency radiation	180
Notice to users in Brazil	180
Notice to users in Canada	180
Notice to users in Taiwan	181
European Union regulatory notice	182
Warning for Australia and New Zealand with phone handset	182
Regulatory model number	183
Declaration of conformity	183
J4500	184
J4660	185
J4680	186
Energy Star® notice	187

Match case Limit results 1 per page

Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device

is not set up properly for faxing, you might experience problems when sending faxes,

receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of

the device. The test will fail if the device is not set up properly for faxing. Perform this

test after you have completed setting up the device for faxing. For more information,

see

Test

fax

setup

If the test fails, review the report for information on how to fix any problems found. For

more information, see

The

fax

test

failed

•

The

fax

test

failed

•

The

display

always

shows

Phone

Off

Hook

•

The

device

having

problems

sending

and

receiving

faxes

•

The

device

having

problems

sending

manual

fax

•

The

device

cannot

receive

faxes,

but

can

send

faxes

•

The

device

cannot

send

faxes,

but

can

receive

faxes

•

Fax

tones

are

recorded

answering

machine

•

The

phone

cord

that

came

with

device

not

long

enough

•

Color

faxes

not

•

The

computer

cannot

receive

faxes

(Fax

PC)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about

the error. For more detailed information, check the report to see which part of the test

failed, and then review the appropriate topic in this section for solutions to try.

This section contains the following topics:

•

The

"Fax

Hardware

Test"

failed

•

The

"Fax

Connected

Active

Telephone

Wall

Jack"

test

failed

•

The

"Phone

Cord

Connected

Correct

Port

Fax"

test

failed

•

The

"Using

Correct

Type

Phone

Cord

with

Fax"

test

failed

•

The

"Dial

Tone

Detection"

test

failed

•

The

"Fax

Line

Condition"

test

failed

Chapter 8

136

Maintain and troubleshoot