HP Officejet J4000 User Guide - Page 72
Understand the self-test report
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Chapter 7 Understand the self-test report Use the self-test report to: • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. If you need to call HP, it is often useful to print the self-test report before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try cleaning the cartridges, or replacing the cartridges. 3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low ink. Check the ink levels. 4. Event Log: Shows a log of recent events that have occurred. To print the Self-Test Report • Device control panel: Press Setup, select Print Report, select Self-Test, and then press OK. • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page. 68 Configure and manage